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Added 13 mins ago
BG
Director, Business Development, Pension Risk Transfer
BMO Groupe financier
Toronto, ON
- Full-time
We are seeking an experienced Director, Business Development, Pension Risk Transfer (PRT) to join BMO Insurance’s growing Global Institutional Solutions team. The Director will play an…
Added 13 mins ago
MD
Industrial Design Director
Morelli Design Transport
Montreal, QC
- Full-time
As Industrial Design Director, you will lead the activities of Morelli Design Transport, oversee its design team and contribute directly to major industrial design and product development…
Added 13 mins ago
BG
Director, Business Development, Pension Risk Transfer
BMO Groupe financier
Montreal, QC
- Full-time
We are seeking an experienced Director, Business Development, Pension Risk Transfer (PRT) to join BMO Insurance’s growing Global Institutional Solutions team. The Director will play an…
Added 27 mins ago
B
Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
We are seeking an experienced Director, Business Development, Pension Risk Transfer (PRT) to join BMO Insurance’s growing Global Institutional Solutions team. The Director will play an…
Added 27 mins ago
MN
26-140 - Senior Director, Human Resources
Metis Nation British Columbia
Surrey, BC
- Full-time
The Senior Director, Human Resources (HR), is MNBC’s senior human resources executive, reporting to the Chief Operating Officer and working closely with the Chief Executive Officer and the…
Added 27 mins ago
D
Director, Product Marketing
Dialogue
Toronto, ON · Montreal, QC
- $127,080 to $148,260 CAD / year
Reporting to Lucas McConnell, Vice President of Marketing, the Director of Product Marketing is responsible for how Dialogue understands its market and clients, and for making sure that…
Added 27 mins ago
IF
Director Marketing Technology Analytics & Digital Platforms
Intact FC
Montreal, QC
- Full-time
As the Director, Marketing Technology, Analytics and Digital Platforms, you will lead the development and implementation of Intact’s MarTech, Digital Platforms and Marketing Analytics…
Added 42 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 42 mins ago
OB
Professional Development Lawyer
Ontario Bar Association
Toronto, ON
- Full-time
● Works with the PD Director to develop programs to ensure that they contribute appropriately to the attainment of the PD department’s goals, budgetary and otherwise.
Added 42 mins ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
Reporting directly to the CEO, the Director of Demand Generation will own demand generation for Dispatch and Youreka, reshaping what marketing means for the company and our products. This…
Added 42 mins ago
Director, Centre for Learning Strategy Support
University of Toronto
Toronto, ON
Reporting to the Executive Director, Student Life Programs & Services the Director provides strategic leadership for the University’s learning strategy supports and advances…
Added 57 mins ago
AG
Senior Communications Specialist
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
Reporting to the Director Communications and Government Relations, the Senior Communications Specialist will be responsible the execution of communications plans across a broad range of…
Added 1 hour ago
CC
Research and Academic Associate
Cleveland Clinic
Toronto, ON
- $70,000 to $80,000 USD / year
- Contract
…Enterprise’s Safety, Quality, and Patient Experience (SQPE) strategy, an organizational priority that requires continuous evaluation and…
Added 1 hour ago
AI
Lead IBP Supply
Apotex Inc.
Toronto, ON · North York, ON
- $83,126.34 to $116,377 CAD / year
- Full-time
Reporting to the Director, Global Supply Planning (GSP), the IBP Supply Lead is responsible for the development and management of supporting systems and tools used in the GSP and IBP SR…
Added 1 hour ago
MH
Director Facilities Services
Medicine Hat College
Medicine Hat, AB
- Full-time
Medicine Hat College is seeking a collaborative and innovative leader for the full-time position of Director, Facilities. This role will be based at the Medicine Hat campus with occasional…
Added 1 hour ago
PG
Director, Media Investment
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
We are looking for an experienced Media Investment Director to support the Paramount business, with a primary focus on traditional media and broadcast buying.
Added 1 hour ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…to detail. You'll be working on all aspects of fundraising strategy, everything from tracking and reporting to research to facilitating interactions and gifts through the full donor cycle.…
Added 1 hour ago
Advisor - Translation and Internal Communications
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
Reporting to the Director, Internal Communications, the incumbent plays a leading role in managing the company’s translation services and serves as the key point of contact for translation…
Added 1 hour ago
J&
Medical Director Emerging Assets & Therapeutic Area Strategy
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are searching for the best talent for the Medical Director Emerging Assets & Therapeutic Area Strategy position to join our Medical Affairs team located in Toronto, Ontario, Canada.
Added 1 hour ago
AH
Dual Property Sales Manager
Atlific Hotels
Burnaby, BC
- Full-time
…servicing business in all segments. Reporting to the Dual Property Director of Sales, the Dual Property Sales Manager is responsible for prospecting, soliciting, booking, effectively…
Added 1 hour ago
A
Executive Director Finance
Altis
Kingston, ON
- $125,000 to $145,000 CAD / year
- Full-time
…within a large, complex public sector institution. As Executive Director, Integrated Finance Services, you'll play a pivotal role in launching a new service delivery model, bringing…
Added 1 hour ago
MG
Account Director (PR, Integrated)
MSL Group Canada
Toronto, ON
- Full-time
…people, their curiosity, craft, and care for the work, that turns strategy into stories and ideas into lasting…
Added 1 hour ago
B
Senior Product Marketing Manager
Booxi
Montreal, QC
- Full-time
Added 1 hour ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
…project coordination, and communications support to the Sr. Director, Awareness, helping to coordinate priorities, keep projects and deliverables on track, and support the effective…
Added 1 hour ago
Senior Recruiter (GTM & Tech)
T6 Talent Partners
Toronto, ON
…a critical stage of Valence's growth. You'll report to the Director of Talent Acquisition and carry a portfolio of roles across GTM and technical…

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

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