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Added 4 mins ago
Aquafitness Instructor
City of Mississauga
Mississauga, ON
Plan and lead a dynamic, safe and effective aquatic exercise class specific to the course outline provided. Engage and lead individuals with a variety of abilities. Participants should feel…
Added 4 mins ago
Aquafitness Instructor, Therapeutic
City of Mississauga
Mississauga, ON
Plan and lead a dynamic, safe and effective post-rehabilitation aquatic therapeutic class specific to the course outline provided. The class should engage and lead individuals with a…
Added 4 mins ago
BC
Financial Solutions Associate - Lonsdale Branch
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North Vancouver, BC
- Full-time
…assigned portfolio. This sales‑driven role supports business growth by delivering goal‑based advisory, building strong member relationships, and uncovering opportunities that align with key…
Added 4 mins ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Lead in overseeing all accounting and financial reporting functions
Added 4 mins ago
LC
Lead Sales Associate | Full-Time | Kitchener
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Kitchener, ON
- Full-time
Most competitive salaries in the retail market with growth opportunities;
Added 4 mins ago
M(
Spécialiste, marketing de croissance
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
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Added 4 mins ago
S
Director, Solutions Engineering
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Remote, Canada
- $279,504 to $349,380 CAD / year
- Full-time
- Remote
Lead and develop SE leaders and teams, creating accountability for performance while building capability, career growth, and succession within the organization.
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FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
As the Senior Business Architect, you will lead operations strategy and business transformation for a major enterprise client in healthcare and consumer goods. You will own the end-to-end…
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Solution Architect
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Remote, Canada
- Full-time
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LI
Account Executive, SMB
Loopio Inc.
Remote, Canada
- $70,000 to $90,000 CAD / year
- Full-time
- Remote
…role at Loopio and the team has a significant impact on our…
Added 18 mins ago
Procurement Manager
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Toronto, ON
We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond…
Added 18 mins ago
IT Project Manager
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Mississauga, ON
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 18 mins ago
Engineering - Technical Writer
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Strong leaders who lead by example and demonstrate integrity
Added 18 mins ago
Vice President, Academic and Research
Canadore College Careers
North Bay, ON
…graduates for in-demand careers, and support regional economic…
Added 18 mins ago
Senior Law Clerk
Alcohol and Gaming Commission of Ontario
Toronto, ON
…mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our…
Added 18 mins ago
R
Sales Associate-Retail Seasonal Part Time
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Halifax, NS
- Part-time
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 18 mins ago
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Tax Manager, Enterprise Tax
KPMG
Moncton, NB
- Full-time
…privately owned businesses and their owners. In this role, you will lead client engagements, develop and execute tax-planning strategies, and provide guidance on complex tax matters,…
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Senior Manager, Audit
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…balance is how our values show up - in how we work, how we lead, and what we…
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Registered Nurse- Paeds
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Brantford, ON
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At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
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Registered Nurse - Medical B7
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Added 19 mins ago
XI
Field Sales & Marketing Representative
Xplore Inc.
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- Full-time
…primary responsibility is to generate sales and drive revenue growth for Xplore by promoting Xplore’s products and services directly to potential residential customers within your…
Added 19 mins ago
XI
Field Sales & Marketing Representative
Xplore Inc.
Canada
- Full-time
…primary responsibility is to generate sales and drive revenue growth for Xplore by promoting Xplore’s products and services directly to potential residential customers within your…
Added 19 mins ago
SS
Account Executive
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- $75,000 to $110,000 CAD / year
- Full-time
Business Development: Generate new client relationships, bring in job orders, and execute all sales activities, including market research, lead qualification, and closing deals.
Added 19 mins ago
BO
Sr. Relationship Manager, Corporate Banking
Bank of China (Canada)
Calgary, AB
- Full-time
We are seeking an experienced Senior Relationship Manager, Corporate Banking to drive business growth and expand our corporate banking presence across Alberta and Saskatchewan. This role is…
Added 19 mins ago
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Head of Insurance Solutions
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- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Head of Insurance Solutions who will own the customer-facing insurance…

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

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Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

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