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Added 10 mins ago
O
Account Manager - Private Operators
Offstreet
Regina, SK
- Full-time
Support account expansion. Have conversations about additional locations, services, or opportunities where Offstreet could bring more value to a client's business, working alongside Sales…
Added 10 mins ago
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Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
The Cross Asset E-trading Support Group is responsible for providing Global Support to the TD Securities FI and FX eTrading and Front office businesses located in major financial centers…
Added 10 mins ago
MS
Merchandise Manager - Full-Time
Michaels Stores
Canada
- Full-time
Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
Added 10 mins ago
MS
Sales Manager - Full Time
Michaels Stores
Canada
- Full-time
Store - Waterloo, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 10 mins ago
MS
Sales Manager - Part-Time
Michaels Stores
Canada
- Part-time
Store - Waterloo, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 10 mins ago
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Service Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 10 mins ago
GF
Group Fitness Instructor - Freestyle Cardio - North York Dufferin and Finch
GoodLife Fitness
Toronto, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 10 mins ago
GF
Group Fitness Instructor - BODYPUMP - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 10 mins ago
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Assistant Store Manager - Full Time - Pacific Centre
L'Occitane En Provence
Vancouver, BC
- Full-time
As an Assistant Store Manager at L’Occitane Pacific Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely…
Added 10 mins ago
GF
Group Fitness Instructor - Freestyle Cardio - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 10 mins ago
GF
Group Fitness Instructor - BODYCOMBAT - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 10 mins ago
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Manager
Desjardins
Levis, QC · Montreal, QC
- Full-time
As Manager, your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function…
Added 10 mins ago
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Regional Director of Trust - Prairies
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Calgary, AB · CALG
- Full-time
Performs sales & service support activities as required to meet client needs and maintain overall service levels.
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Personal Banking Associate
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- Full-time
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Added 10 mins ago
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Customer Service Representative
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- Part-time
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
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Provides sales and service support for other members of the team to complete transactions and support the achievement of business results.
Added 10 mins ago
OEM Client Relationship Manager - Vancouver/Edmonton
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Added 10 mins ago
store manager - Milton, ON
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Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added 10 mins ago
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Business Development, Account Manager
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- Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 24 mins ago
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- Full-time
…Performs other duties as required. Reports to the District…
Added 24 mins ago
People Advisor
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…Quebec. This role will provide day-to-day coordination and support across key people processes and employee activities, helping deliver a consistent and positive employee experience. We are…
Added 24 mins ago
BH
AI Customer Growth Manager
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- Full-time
- Remote
We're looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset, and hands-on AI proficiency to identify new revenue opportunities and drive…
Added 24 mins ago
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Property Manager/Property Coordinator
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- Full-time
Title Senior Property Manager / Property Coordinator
Added 24 mins ago
Account Coordinator
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Added 25 mins ago
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Performance Manager
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Toronto, ON · Etobicoke, ON
- Full-time
…adopt, and maximize the value of the platform. As a Performance Manager, you’ll work closely with dealers and internal stakeholders to ensure program compliance, support operational…

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

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Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

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