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Added 6 mins ago
M-
Assistant Manager
Midas - Edmonton 5392
Edmonton, AB
- $60,000 to $75,000 CAD / year
- Other
Start your career as an Assistant Manager with Midas Tire & Auto! This is a large and busy operation and we are looking for candidate's who can hit the ground running!
Added 6 mins ago
CC
Automotive Estimator
Craftsman Collision
Vernon, BC
- Full-time
…line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help them navigate the claims…
Added 6 mins ago
Customer Service Specialist
Univar Solutions
Edmonton, AB
Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point…
Added 6 mins ago
MR
Merchandiser
Match Retail
Thompson, MB
- $30 CAD / hour
- Contract
At Match Retail, we power big brands across Canada through top-tier merchandising, sales, and branded retail programs. We’re a certified Great Place to Work®, and we’re growing fast - now’s…
Added 6 mins ago
MR
Merchandiser (Corner Brook, NL)
Match Retail
Corner Brook, NL
- $30 CAD / hour
- Contract
At Match Retail, we power big brands across Canada through top-tier merchandising, sales, and branded retail programs. We’re a certified Great Place to Work®, and we’re growing fast - now’s…
Added 6 mins ago
AR
Area Sales Manager - SMERFE
Algonquin Resort
Toronto, ON · Etobicoke, ON
- Full-time
WE'RE HIRING: AREA SALES MANAGER (Multi Properties)
Added 6 mins ago
AF
Senior Financial Service Representative - Office 1547
Attain Finance
Brampton, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 6 mins ago
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Sales Development Representative - Oshawa
Medfar
Oshawa, ON · Ottawa, Ontario
- Full-time
Collaborate with the internal team and the Sales Manager on various projects aimed at optimizing sales and standing out from the competition.
Added 6 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Work with the Hospitality Sales Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, and quarterly goals;
Added 6 mins ago
CC
Affiliate Manager- Lead Generation
Creative Clicks B.V.
Toronto, ON
- Full-time
Affiliate Manager (Lead Generation) - Creative Clicks US
Added 6 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Key Words: Automotive Sales Representative, Auto Sales Consultant, Product Advisor, Vehicle Sales Consultant, Car Sales Representative, Sales Associate, Automotive Retail Sales, Sales…
Added 6 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 6 mins ago
BU
Production and Operations Manager
BE Ultimate Apparel
Vancouver, BC
- Full-time
…and markets, we're looking for an Operations and Production Manager to coordinate the production and delivery of our apparel. This person will work closely with overseas suppliers and our…
Added 6 mins ago
UT
U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 6 mins ago
GD
DYNAMITE - Assistant Manager - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 6 mins ago
Community Relations Director
Amica Senior Lifestyles
Pickering, ON
You will work with the General Manager and corporate marketing team to develop and implement marketing and sales plans. As the Community Relations Director you will research, plan, budget…
Added 6 mins ago
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Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 6 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Vancouver, BC
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 6 mins ago
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National Account Manager
Top Tier Talent Group
Toronto, ON
- Full-time
We are seeking an experienced, results-driven National Account Manager to manage, develop, and expand a portfolio of key shipper accounts across North America.
Added 6 mins ago
KR
Bilingual Sales Account Manager - (South Shore / Rive-Sud)
KIT Recruitment
QC · Laprairie, QC
- $100,000 to $115,000 CAD / year
- Full-time
KIT Recruitment is partnered with a well-established and reputable food manufacturer. We are looking for a Sales Account Manager based in Saint-Philippe, Quebec. Reporting to the…
Added 6 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 21 mins ago
LC
Department Manager, Joe Fresh Apparel
Loblaw Companies Limited
New Minas, NS
- Full-time
Ensure the department meets or exceeds sales and profitability goals
Added 21 mins ago
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Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 21 mins ago
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Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory’s digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with…
Added 21 mins ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

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Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

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