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Added 7 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Serving as the HR Manager, you will own North American HR operations end-to-end while leading the company-wide programs that determine whether Univeris attracts and retains top talent. This…
Added 7 mins ago
Crate Wash Lead
Hilton Food Group Plc
Brantford, ON
Responsible for leading and overseeing crate wash operations across inbound, washing, and palletising processes, ensuring safe, efficient, and continuous flow while maintaining quality,…
Added 7 mins ago
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Director, Business Development, Pension Risk Transfer
BMO
Toronto, ON · Montreal, QC · YNG
- Full-time
Work closely with actuarial, pricing, investment, legal, operations and other partners to coordinate transaction execution.
Added 7 mins ago
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PHARMACY COORDINATOR - FULL TIME/PERMANENT
Green Shield Canada
Burnaby, BC
- Full-time
…their career within GreenShield - not just within pharmacy…
Added 7 mins ago
DW
IT Project Manager
Durabuilt Windows & Doors
AB
- Full-time
…IT landscape to modernize core systems and support business operations, we are scaling our technology initiatives to match our…
Added 7 mins ago
SI
Multi Unit Store Manager
SNDL Inc.
Lloydminster, AB · Vegreville, AB · AB · Value Buds Vermillion
- Full-time
We’re hiring a Multi Unit Store Manager to lead daily store operations, develop a high-performing team, and drive sales and compliance in a fast-paced cannabis retail environment. You’ll…
Added 7 mins ago
I
Full-Time Front Office Manager
IHG
Toronto, ON
- Full-time
…Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a…
Added 7 mins ago
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Gérant(e) Beauté, salarié(e) – SDMR temps plein jour Embauche feu vert
Shoppers Drug Mart
St.-Jean-Chrysostome, QC
- Full-time
Added 7 mins ago
HA
Commissioning Manager (Mechanical)
Haag, a Salas O'Brien Company
Canada
- Full-time
We are searching for a Commissioning Manager (Mechanical) to work internally with our VSC Cx Team and externally with other Project Team Members to successfully deliver a fully commissioned…
Added 21 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 21 mins ago
GM
Commercial property manager - Grand Montreal area
Groupe MACH
Montreal, QC
- Full-time
Based in Montreal and under the responsibility of the Operations Director, the Property manager efficiently manages all activities related to the buildings assigned to them commercial real…
Added 22 mins ago
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Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
Le technicien(ne) de procédé aux opérations de biométhanisation exploite l'usine conformément aux exigences réglementaires, aux pratiques de sécurité et aux manuels d'exploitation, de la…
Added 22 mins ago
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Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- Full-time
Reporting to the Sr. Manager, HSE, the HSE Advisor will mainly support Dexterra's Transit Operations portfolio and will be responsible for providing leadership, guidance, and technical…
Added 22 mins ago
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Project Controls Manager
Eclipse Automation
Cambridge, ON
- Full-time
The Project Controls Manager is a key member of the operations leadership team and is ultimately accountable for measuring operational performance and driving continuous improvement through…
Added 22 mins ago
CO
Traffic Signal Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Under the general supervision of the Manager of Traffic and Transportation, this position is responsible to manage and optimize the City of Greater Sudbury’s (City) traffic signal and…
Added 22 mins ago
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Manager, Processing
Premier
London, ON
- Full-time
We are looking for a Manager, Processing, to lead the day-to-day work of our Processing Team. You'll make sure new business, renewals, endorsements, cancellations, policy issuance,…
Added 22 mins ago
KB
Assistant Store Manager - Back-end Ops
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Summerside, PE
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 22 mins ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Under the general supervision of the Manager of Traffic and Transportation, this position is responsible to develop, implement and evaluate roadway safety programs, policies and initiatives…
Added 22 mins ago
NL
Business Operations & Administrative Coordinator
Northfast Limited
Sudbury, ON · Greater Sudbury, ON
- Full-time
Northfast Limited is looking for a motivated, organized, and dependable individual to join our team as a Business Operations & Administrative Coordinator.
Added 22 mins ago
C
Project Specialist - Security Systems
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Toronto, ON · Etobicoke, ON
- Full-time
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential…
Added 22 mins ago
VC
Legal Counsel 3
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Vancouver, BC
- Full-time
Work closely with operations, professional practice, risk management, human resources, medical staff, and executive leadership to identify and mitigate legal risks.
Added 22 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Serving as the HR Manager, you will own North American HR operations end-to-end while leading the company-wide programs that determine whether Univeris attracts and retains top talent. This…
Added 22 mins ago
AE
Manager, Power and Automation
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Markham, ON
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking a Group Manager, Power & Automation to join our team in our Ontario Operation. >span class="NormalTextRun…
Added 22 mins ago
AC
Food Service Worker Lead
Aramark Canada
Hamilton, ON · Waterdown, ON
- Full-time
…meals, and serving our loyal customers. With guidance from your manager, you'll learn on the job and make great connections with the people we serve. We're looking for team players who are…
Added 22 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
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Toronto, ON · Scarborough, ON
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This is a field-based position, with the assigned territory as the primary base of operations, reporting to the Regional Sales Manager.

goswim.ca

Operations Manager

Ottawa, ON, Canada
Nepean, ON, Canada

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability. · Full-time

Apply About employer

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Job details

Pay: Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About the company

We are a growing specialty competitive swimwear and aquatics retail and e-commerce business in Ottawa, Ontario. We serve competitive athletes, families, swim clubs, coaches and teams across Canada. Our operation includes a retail store, a Shopify e-commerce site, club and team programs, custom apparel, in-house decoration, and events.

About the role

We are looking for a hands-on Operations Manager to own our day-to-day operations while building the systems, processes and team for our next stage of growth.

This is not a role where every process already exists. Some of our systems are well established; others still need to be created, improved or documented. The right person is excited by that.

It is also not a desk-only role. You will work directly in the operation: serving customers, managing orders, coordinating fulfillment, organizing inventory, supporting events and working alongside the team when needed. At the same time, it is a true management role. We need someone who identifies priorities, organizes workloads, anticipates problems, coordinates people and follows through to completion without continuous direction.

Over time, you will take ownership of the day-to-day operation so the Director can focus on strategy, partnerships and growth.

Run the operation. Build the systems. Lead the team. Learn the industry.

What you will own

Operations and fulfillment

Daily retail and e-commerce operations, the order queue and the fulfillment schedule.
Daily and weekly priorities, and workload planning in high-volume periods.
Spotting delays, bottlenecks and risks before they become customer problems.
Clear ownership and follow-up on every open order, and commitments met on time.
Shopify order management and related systems.

Processes and systems

Designing, documenting and improving processes, SOPs, checklists and routines.
Keeping knowledge written down so anyone on the team can do the work if you are out.
Turning recurring problems into permanent fixes.
Using technology, automation and AI tools to save time, with human review and care for customer data.
Helping move the company from owner-dependent execution to a team-led operation.

Customer experience

Building a culture of attentive, knowledgeable service across email, phone, SMS and social.
Staying organized and calm with many customers and projects at once.
Saying no when needed, with empathy, a reason and an alternative, so the customer stays happy.
Owning customer issues until they are resolved, and supporting relationships with clubs and coaches.

Team

Setting daily priorities, delegating, following up and holding people accountable.
Training employees on products, systems and service standards, and coaching junior staff.
Taking part in recruiting and onboarding as we grow.

Inventory, store and events

A clean, organized, customer-ready store, with opening and closing procedures done.
Monitoring stock, receiving and verifying deliveries, and following up on purchase orders and suppliers.
Coordinating events and preparing inventory and materials. Occasional evenings and weekends.

What we are looking for

Takes ownership and drives results without continuous direction; follows through on commitments.
Notices unfinished, delayed or disorganized work and acts on it.
Highly organized, with a real system for managing many tasks and projects; calm in high-volume periods.
Enjoys creating structure, writing processes down and improving how things work.
Delegates and follows up; communicates problems early and brings possible solutions.
Treats customer service as part of the culture, and can say no in a way that keeps the customer happy.
Comfortable learning new systems and tools, including AI.
Genuine interest in learning our specialized industry and products.
Commercial mindset: understands how operations, customer experience and sales connect.
Comfortable in a growing small-business environment.

If you prefer a detailed daily task list before deciding what to work on, this role is probably not the right fit.

Experience

Relevant experience may include retail or store management, e-commerce operations, order fulfillment or inventory, team leadership, hospitality or other high-volume customer-facing environments, and growing or entrepreneurial businesses. Experience supervising people is strongly preferred. Shopify experience, English/French bilingualism and a sports or active background are assets.

Requirements

Full-time, in-person work in Ottawa, including Saturdays as part of the regular schedule.
Flexibility for occasional events, evenings, weekends and peak season.
Valid driver's licence and reliable transportation.
Strong written and verbal communication in English.
Comfortable with computers and learning new systems.
Legally eligible to work in Canada.

Compensation

We believe in rewarding results. Your pay here is built on merit: the more value you create, the more you earn.

Base salary: $52,000 to $60,000, based on your experience and demonstrated management capability.
Quarterly performance bonus: a bonus on top of your base salary, earned by results. Bonuses recognize outcomes such as orders shipped on time, customers updated proactively, processes documented and improved, and the growth of the business.
Event compensation: additional pay for events, where applicable.
Regular performance reviews: your pay and responsibilities are reviewed as you deliver results and the company grows.
Growth path: as the business grows, your role, responsibilities and earning potential grow with it.
Employee benefits: product discounts for you and your team.

The bonus targets are set clearly in advance, so you always know what is expected and how you will be measured.

What success looks like

Success is not how many tasks you personally complete. It is an operation where customers are updated proactively, orders are progressing, priorities are clear, delays are caught early, the team knows what it is responsible for, the schedule is met, processes are written down so anyone can follow them, and day-to-day operations run without continuous involvement from the Director. Meanwhile the business keeps winning more clubs and customers, and the operation grows as needed.

Why join us

You will join a growing business at a stage where your work directly shapes how it develops: building processes, developing people and creating the structure for continued growth.

You will not simply inherit an operation. You will help build it.

Apply About employer

More about this job

Responsibilities

Manage daily retail and e-commerce operations, order fulfillment, inventory, customer issues, events, and team priorities. Build and document processes, coach and hold staff accountable, and ensure operations run reliably without continuous direction from the Director.

Requirements

The role calls for relevant experience in retail, e-commerce, fulfillment, inventory, team leadership, or another high-volume customer-facing environment; supervisory experience is strongly preferred. Candidates must be organized, self-directed, comfortable learning systems and tools, communicate strongly in English, have a valid driver's licence and reliable transportation, and be legally eligible to work in Canada.

Skills

Operations Management
Team Leadership
Order Fulfillment
E-Commerce Operations
Shopify
Inventory Management
Process Improvement
Standard Operating Procedures
Workload Planning
Customer Service
Delegation
Staff Training
Supplier Coordination
Event Coordination
Problem Solving
Written and Verbal Communication

Benefits

Product Discounts
Quarterly Performance Bonus
Event Compensation
Regular Performance Reviews
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
E-Commerce
Shopify
Order Management
Order Fulfillment
Inventory Management
Workload Planning
Process Documentation
Standard Operating Procedures
Checklists
Automation
Artificial Intelligence
Customer Experience
Team Leadership
Delegation
Staff Training
Recruiting
Onboarding
Supplier Coordination
Purchase Orders
Event Coordination
Competitive Swimwear
Aquatics Retail
Custom Apparel
In-House Decoration
Club and Team Programs

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