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Added 13 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
…objectives through strong operational leadership, employee development, customer-focused claim handling, and continuous process…
Added 13 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Lead the development and execution of the Liquids Pipelines Data Modernization roadmap, translating business strategy, operational needs, and stakeholder priorities into scalable data…
Added 13 mins ago
IC
Corporate Category Planner (12-month Contract)
Irving Consumer Products
Dieppe, NB
- Full-time
Opportunities to take part in job related training and development
Added 13 mins ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
Assists with the development of tenant Support/Goal Plans:
Added 13 mins ago
L
Marketing Director Redken/Pulp Riot
L'Oréal
Montreal, QC
- Full-time
As the Marketing Director for Redken & Pulp Riot in Canada, you will lead the development and execution of the marketing strategy, translating global brand vision into a locally relevant…
Added 13 mins ago
SP
Director, Talent Attraction
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Director, Talent Attraction (AMER) to lead the strategy and execution of how we source, engage, and attract top talent across the organization. This leader owns employer…
Added 30 mins ago
K
Part-Time Key Lead (Mission)
Knix
Calgary, AB
- $22.7 CAD / hour
- Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 30 mins ago
E
Sr. MEP
EllisDon
Edmonton, AB
- Full-time
Provide planning capabilities including interface and risk management to MEP staff, Project Managers and Superintendents for schedule development.
Added 30 mins ago
E
Responsable qualité / Quality Lead
EllisDon
Montreal, QC · QC · Quebec Projects
- Full-time
Added 30 mins ago
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Superintendent
EllisDon
Prince George, BC · BC · British Columbia Projects
- Full-time
Lead project meetings with internal and external parties to monitor and support the team’s ongoing progression.
Added 30 mins ago
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Surintendant(e)/Superintendent
EllisDon
Quebec, QC · Saguenay, QC
- Full-time
Added 30 mins ago
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Construction Manager - Formwork
EllisDon
Edmonton, AB
- Full-time
Lead and develop area initiatives and best practices that align with the business goals
Added 30 mins ago
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Superintendent
EllisDon
Edmonton, AB
- Full-time
Lead project meetings with internal and external parties to monitor and support the team’s ongoing progression.
Added 30 mins ago
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Senior Project Accountant
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
You will be a lead member of the Project Accounting team responsible for the supervision of 2 or more direct reports.
Added 30 mins ago
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Sr. Specialist, Geospatial and Reality Capture
EllisDon
Mississauga, ON
- Full-time
Identify scope variations against the agreed statement of work and escalate change-order conditions to the engagement lead.
Added 30 mins ago
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Project Manager
EllisDon
Prince George, BC · British Columbia Projects
- Full-time
Lead project meetings with internal and external parties to monitor and support the team’s ongoing development and progression
Added 30 mins ago
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Mechanical & Electrical Project Manager - Commissioning
EllisDon
Beaverlodge, AB · Edmonton, AB
- Full-time
Lead and manage all commissioning and controls activities, including system integration, functional performance testing, deficiency resolution, and documentation of system performance.
Added 30 mins ago
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VDC Services Specialist
EllisDon
Calgary, AB
- Full-time
…and Civil 3D, with attention to template compliance, level-of-development discipline, and deliverable package…
Added 30 mins ago
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Commercial Manager, Facilities
EllisDon
Mississauga, ON
- Full-time
Serve as the primary commercial lead and key point of contact for clients, consortium partners, subcontractors, and operational stakeholders, providing guidance on contractual obligations,…
Added 30 mins ago
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Environmental Coordinator
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
Lead implementing EllisDon’s environmental policies, practices, and procedures on Heavy Civil construction projects.
Added 30 mins ago
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Senior Manager, Advisory
EllisDon
Mississauga, ON
- Full-time
Lead FM advisory projects and stakeholder engagement by managing consulting assignments, coordinating multidisciplinary teams, preparing business cases and recommendations, facilitating…
Added 44 mins ago
IR
Pursuits & Directories Manager
Impact Recruitment
Quebec, QC
- Full-time
…hire a Pursuits & Directories Manager to join their Business Development & Marketing team. This is a senior opportunity for an experienced pursuits professional with a strong background…
Added 44 mins ago
MP
Lead Data Engineer (ITA7)
Municipal Property Assessment Corporation
Pickering, ON
- Full-time
Lead the design, development and optimization of scalable data platforms, pipelines, integration frameworks and migration solutions
Added 44 mins ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week (subject to change).
Added 44 mins ago
AC
Allstate Sales Agent
Allstate Canada
Toronto, ON
- Full-time
…strengthening your impact in the community. With coaching, development opportunities, and a team that supports your success, you’ll continue to grow your skills and your…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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