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Added 47 mins ago
A(
Director, Business Development
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
Reporting to the CRO, the Director, Business Development is responsible for leading, coaching, and developing the team of Key Account Managers to relentlessly drive pipeline velocity and…
Added 2 hours ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
We are looking for a Territory Account Executive – B2B Outside Sales to build and grow MOTORYSE's dealer, partner, and commercial account network throughout an assigned territory.
Added 2 hours ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
Meet and exceed team and personal commercial services production goals as determined by executive management.
Added 2 hours ago
CC
Corporate Account Executive
Canon Canada
Ottawa, ON
- Full-time
The Account Executive, plays a key role in supporting Canon’s TDS and government sales. In this role, you will manage a specific territory, develop new business, and work to meet sales…
Added 2 hours ago
WC
Senior Manager, Strategic Initiatives- Corporate Strategy
Walmart Canada
Mississauga, ON
- Full-time
…responsible for driving internal strategy and play the role of executive advisory support for critical large-scale strategic initiatives. This includes working with Walmart Canada’s…
Added 3 hours ago
TI
Strategic Sales Executive - Energy Services
Trane Italia
Ottawa, ON
- Full-time
As a Strategic Sales Executive at Trane Technologies, you will serve in the internal role of Comprehensive Solutions Account Executive within our Energy Services business in Canada. In this…
Added 3 hours ago
TI
Sales Development Representative
Trane Italia
Montreal, QC
- Full-time
…earning and career-growth potential. Our top SDRs have moved into Account Executive roles within 18–24 months, and several are now earning $200K+ in their second…
Added 3 hours ago
V
Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
…Technology, bringing the Voice of the Client into the design, development, deployment, and ongoing support of Visa products and services. The organization also enables client-facing teams…
Added 3 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…leadership, payments industry expertise, commercialization, executive relationship management, and ecosystem engagement to help Canadian issuers navigate an increasingly complex landscape…
Added 3 hours ago
SS
Gestionnaire de projet expert | Expert Project Manager
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative…
Added 3 hours ago
AC
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
- Internship
…combines strong analytical skills with sound business judgment, executive-level communication, and the ability to lead complex cross-functional…
Added 3 hours ago
LS
Director of Sales – Wholesale Industrial Distribution (Western Canada)
Lock Search Group
Calgary, AB
- Full-time
As the Director of Sales, you will oversee pricing strategy, channel development, forecasting, and sales leadership while ensuring alignment between Sales, Operations, and executive…
Added 3 hours ago
O
Inside Sales Representative
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- Full-time
We’re Looking For: We are seeking an Independent Account Executive with experience in high-volume outbound calling and relationship building. You will be part of a Sales team responsible…
Added 3 hours ago
O
Independent Account Executive - PowerSports
OPENLANE
Airdrie, AB · Nisku, AB · Richmond, BC · Winnipeg, MB · Paradise, NL · Enfield, NS · Ayr, ON · Brampton, ON · Ottawa, ON · Toronto, ON · Saint-Eustache, QC · St.-Romuald, QC · Saskatoon, SK · CAN - ON - Brampton (Toronto)
- Full-time
We’re Looking For: We are seeking an Account Executive with experience in high-volume outbound calling and relationship building. You will be part of a Sales team responsible for actively…
Added 3 hours ago
SI
Acquisition Account Manager (Sales), Staples Promotional Products
Staples Inc.
Calgary, AB
- Full-time
2 or more years of experience in sales, business development, account acquisition, or customer service.
Added 3 hours ago
M
Commercial Account Executive II
MainMicro
Montreal, QC
- Full-time
Internal position title: Commercial Account Executive II
Added 3 hours ago
IG
Field Sales Account Executive
Insight Global
Mississauga, ON
- Full-time
Insight Global is looking for a Field Sales Account Executive in a net new position in Mississauga to join the team with a large-scale logistics and transportation organization. The…
Added 3 hours ago
BB
Workplace Experience & Operations Coordinator
Bond Brand Loyalty
Toronto, ON
- $53,000 to $65,000 CAD / year
Professionalism and discretion when working with employees, clients and Executive Leadership.
Added 4 hours ago
Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON · Canada - Toronto Office
Own the development and execution of comprehensive 360° go-to-market launch plans for all Home category product launches.
Added 4 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…the Group aims to accelerate its national and international…
Added 4 hours ago
T
Account Executive
TBWA\Canada
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
As an Account Executive at TBWA\Canada, you will play a key role in bringing great ideas to life by serving as the link between our clients and internal agency teams. You will help manage…
Added 4 hours ago
HI
Commercial Account Manager
HUB International
Chilliwack, BC
- Full-time
Respond to client requests directly (or indirectly from the Senior Account Manager/Account Executive and/or Marketer), compiling information and submitting information to appropriate…
Added 4 hours ago
PT
SMB Account Executive
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
We’re looking for an SMB New Logo Account Executive to join Procore’s Sales team. In this role, you’ll apply an understanding of Procore’s products, sales methodology, processes, and…
Added 4 hours ago
V
Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
Mentor junior analysts and contribute to the development of pricing and sales analytics best practices.
Added 4 hours ago
H
Account Executive
hireVouch
Canada
- Full-time
…healthcare today, and we are looking for an ambitious, consultative Account Executive to accelerate our…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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