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Added 15 mins ago
CC
Wealth Compliance Officer
Conexus Credit Union
Regina, SK
- Full-time
Reviewing and evidencing approval for new accounts, trades, KYC updates, and account changes.
Added 15 mins ago
M(
Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
We're hiring a Manager, Inside Sales to lead a team of 5-6 ISRs, coach them into strong closers, and help build this function from the ground up. You'll be a player-coach: close enough to…
Added 15 mins ago
E
Associate Manager, Market Access & Pricing
EVERSANA
Toronto, ON
- Full-time
…the core responsibilities will include contribution to the development of project deliverables by leveraging evidence (clinical, economic, and humanistic) to demonstrate the value of…
Added 15 mins ago
EC
Buyer
EMCO Corporation
Saskatoon, SK
- Full-time
Participate in industry-leading training and development programs.
Added 15 mins ago
U
Internship – Digital Marketing & Communications Capacity Development and Implementation Bureau (CDI)
UNDP
Montreal, QC
- Full-time
The Capacity Development and Implementation Bureau (CDI) supports Member States and the global aviation community through a diverse portfolio of products, services and initiatives,…
Added 15 mins ago
AN
Major Account Manager
Arista Networks
Toronto, ON
- Full-time
We are seeking a proven Major Account Manager to join our growing Sales organization in Toronto, Ontario. The Major Account Manager role will act as a trusted advisor and implement sales…
Added 29 mins ago
OM
Buyer, Investments
Omnicom Media
Toronto, ON
- Full-time
…involves substantial interaction and collaboration with client account leads as well as team members in the finance and client groups that are part of Media Experts and Omnicom Media. This…
Added 29 mins ago
SI
Commercial Lines Underwriting Manager
Schill Insurance Brokers Ltd.
Surrey, BC
- Full-time
As the Commercial Lines Underwriting Manager at Schill Insurance, you lead our commercial underwriting team and are responsible for the performance, growth, and continued development of our…
Added 29 mins ago
DU
Manager, Strategic Operations Grants and Contracts
Dalhousie University
Halifax, NS
- Full-time
Position Title Manager, Strategic Operations Grants and Contracts
Added 30 mins ago
Project Manager, Capital Delivery - Various External Projects
Infrastructure Ontario
Toronto, ON
…services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province…
Added 30 mins ago
Assistant Building Manager (Live-In Required)
Wesgroup
New Westminster, BC
We’re looking for a hands-on, resident-focused Assistant Building Manager to help create an exceptional living experience at One Fifty Braid, our pet-friendly rental community in Sapperton,…
Added 30 mins ago
WG
Core Logging Geologist - Surface Exploration
Wesdome Gold Mines Ltd
Wawa, ON
- $77,000 to $100,000 CAD / year
- Full-time
Reporting to the Exploration Manager and Exploration Superintendent, the Logging Geologist – Surface Exploration will support the surface exploration activities near the Eagle River, Mishi,…
Added 30 mins ago
WG
Senior Geologist - Surface Exploration
Wesdome Gold Mines Ltd
Wawa, ON
- $124,000 to $160,000 CAD / year
- Full-time
…interpretation, target generation, and modelling, including the development and updating of geological and structural models. As a key support to the Exploration Manager, this role requires…
Added 30 mins ago
WG
Geomatics Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $98,000 to $127,000 CAD / year
- Full-time
…Complex. The successful candidate will report to the Exploration Manager and would be responsible for GIS databases, would play a key role in providing technical and administrative support…
Added 30 mins ago
Y
Accounts Receivable Associate
YORK1
Toronto, ON
- Full-time
- Contract
Researching and resolving account invoice discrepancies (with limitations).
Added 45 mins ago
B
MARKETING COORDINATOR – Temporary 14 month contract
BDC
Montreal, QC
- Full-time
…Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 45 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
Reporting to the Corporate Tax Manager, you will work closely with other members of the Corporate Finance team and collaborate with internal Finance teams and external advisors across…
Added 45 mins ago
Vertical Account Manager, Industrial Automation, Automotive
Siemens
Oakville, ON
As an Account Manager for the Automotive Vertical, your primary mission will be to drive the adoption and expansion of Siemens Digital Industries' solutions within key Automotive accounts…
Added 45 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
…and efficient client service and in the execution of business development related activities. The role is a dedicated client servicing support role, designed to create capacity and support…
Added 45 mins ago
Director, Engineering
Scotiabank
Toronto, ON
The director will work across technology engineering, operations, product, and compliance teams to define strategy, manager execution, and lead the change from legacy systems to our…
Added 45 mins ago
P
Sales Account Executive
Pavago
Remote, Canada
- Remote
At Pavago, one of our clients is hiring a high-performing Sales Account Executive to own the complete B2B sales cycle - from prospecting and pipeline generation through discovery,…
Added 45 mins ago
P
Sales Manager
Pavago
Remote, Canada
- Remote
Sales Manager (Sales Leadership & Revenue Growth) – Remote
Added 59 mins ago
SB
Special Project Walmart Specialist
Scandinavian Building Services
Barrie, ON
- Contract
Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
Added 59 mins ago
C(
Associate Director, Institutional Sales
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Serving as a day-to-day relationship manager, delivering consistent, high-value communication to clients.
Added 59 mins ago
EC
Buyer
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Saskatoon, SK
- $40,000 to $50,000 CAD / year
- Full-time
Participate in industry-leading training and development programs.

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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