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Added 2 mins ago
Software Engineer II, Earnings
Toast
Toronto, ON
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Added 2 mins ago
AG
SAP Site Business & Integration Analyst
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
Three to five years of experience supporting SAP-enabled business processes, enterprise systems, or business analysis; mining or industrial experience is an asset.
Added 2 mins ago
BR
Concierge
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Toronto, ON
- Full-time
Concierge Services: Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
Added 2 mins ago
RB
Manager, Change Management
Royal Bank of Canada
Toronto, ON
- Full-time
Thorough operational knowledge of FundAccounting/Custody/Shareholder Services and applicable systems (e.g., W360, Unitrax, Milvus, Trust & Gplus etc.)
Added 2 mins ago
RB
Insurance Advisor - Life, Health & Wealth
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St. John's, NL
- Full-time
Regularly review individual business results and adjust activities as required to meet established targets
Added 2 mins ago
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Home Equity Referral Specialist
Royal Bank of Canada
Montreal, QC
- Full-time
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Added 2 mins ago
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Principal AI Engineer, Agentic Models and Data Platforms
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Calgary, AB
- Full-time
Architect and implement agentic systems, including tool using agents, workflow orchestrators, and multi step reasoning pipelines that reliably execute business tasks.
Added 2 mins ago
MH
Product Coordinator
Moe's Home Collection
Vancouver, BC
- Full-time
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we…
Added 2 mins ago
MH
Data Analyst (Claims)
Moe's Home Collection
Vancouver, BC
- Full-time
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we…
Added 2 mins ago
LD
Retail Team Lead
LEGOLAND Discovery Centre
Vaughan, ON · Toronto, Ontario
- $19.5 CAD / hour
- Full-time
Assist with labor planning, scheduling, and staff utilization to meet business needs.
Added 2 mins ago
Software Development Engineer II, AWS Marketplace
Amazon
Toronto, ON
As a SDE II on the AWS Marketplace team, you will design and build large-scale distributed systems that power a multi-billion dollar commerce platform used by customers and partners
Added 2 mins ago
Senior Solutions Architect, Financial Services
Amazon
Toronto, ON
…willing to take on any challenge that makes a big impacts to the business and help build the future with us. AWS is looking for an experienced Bilingual Senior Solutions Architect to help…
Added 2 mins ago
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Part Time Key Holder - HUGO Outlet, Halton Hills ON
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Part-time
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 mins ago
TG
Contrôleur financier de l'usine - Plant Controller
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
Serves as a key finance leader supporting the plant's financial goals, objectives, and overall business performance.
Added 14 mins ago
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Quadient Developer
Apptoza Inc.
Toronto, ON
- Contract
…generation Develop and maintain integrations with enterprise systems (APIs| databases| file-based feeds) Ensure performance and scalability for high-volume batch and real-time processing…
Added 14 mins ago
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Power Development Engineer
Enbridge
Calgary, AB
- Full-time
…North America, including wind, solar, battery energy storage systems (BESS), and self-power natural gas…
Added 14 mins ago
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Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
…Pipelines data modernization roadmap and transform complex business needs into scalable, trusted, and decision-ready data solutions. In this role, you will collaborate across business, TIS,…
Added 14 mins ago
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Machine Operator (Evening Shift)
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Crossfield, AB
- Full-time
We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
Added 14 mins ago
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Commercial Transactions Analyst (Crude Oil / NGL)
Manpower
Calgary, AB
- Contract
Working closely with Trading, Scheduling, Risk, Finance, Treasury, Contract Administration, Business Development, and external counterparties, you will play a key role in supporting…
Added 14 mins ago
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DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
They provide leadership for technology strategy, infrastructure, business systems, cybersecurity, data governance, digital transformation, and artificial intelligence.
Added 14 mins ago
MS
Operations Supervisor
Metro Supply Chain
Mississauga, ON
- Full-time
…tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating…
Added 14 mins ago
E
Power Development Engineer
Enbridge
Toronto, ON · North York, ON
- Full-time
…North America, including wind, solar, battery energy storage systems (BESS), and self-power natural gas…
Added 14 mins ago
MS
Senior Director Business Development
Metro Supply Chain
Mississauga, ON
- Full-time
…tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating…
Added 14 mins ago
OF
Retail Sales Advisor - Bolton
Oak Furnitureland
Bolton, ON
- £45,000 to £50,000 GBP / year
- Full-time
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they…
Added 14 mins ago
FC
Manager, CRC Energy Accounting
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Regina, SK
- Full-time
Strengthen financial processes and capabilities, partnering with CRC and Finance teams to improve reporting, KPIs, systems, controls, and financial practices while building financial acumen…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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