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Added 10 mins ago
R
Contracts Advisor
Raise
Calgary, AB
- Contract
Raise is currently hiring a Contracts Advisor on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 30 mins ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
…outils permettant aux équipes produit d'offrir des expériences client cohérentes et…
Added 30 mins ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
You will work towards the goal of identifying, qualifying and closing opportunities by utilizing the training provided through Black & McDonald’s proven proactive sales strategy.
Added 38 mins ago
CW
marketing coordinator
CJR Wholesale Grocers
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
…You are self-starter with a passion for compliance, digital strategy and execution. *Campaign Design & Execution* * Design and execute integrated sales and promotional campaigns aimed at…
Added 44 mins ago
M
Group Director, SEM
Monks
Toronto, ON
- Full-time
Will present Paid Search performance and tactical priorities to the client and internal stakeholders; however, the main priority is to help lead a paid search team
Added 45 mins ago
T
Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
Lead or contribute to completion of risk and control design assessments for an application portfolio, articulate and document impact of control gaps to the business and the overall Bank,…
Added 59 mins ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Client: Our client is one of Canada’s leading financial services organizations, located in the Greater Toronto Area.
Added 1 hour ago
G&
Principal Scientist, Bioanalytical R&D – LC-MS/MS Method Development
Groom & Associés / Associates
Laval, QC
- Full-time
Lead bioanalytical R&D activities, including LC-MS/MS method development for small and large therapeutic molecules.
Added 1 hour ago
AL
Proposal Specialist
Allteck Limited Partnership
Surrey, BC
- $38.5 to $43.27 CAD / hour
- Full-time
- On-site
…for an experienced Proposal Specialist *Responsibilities* * Lead the end-to-end development of complex, multi-disciplinary, and high-value proposals, including large-scale solicitations,…
Added 1 hour ago
CB
Chief Estimator - CapWest
CapWest Build
Vancouver, BC
- Full-time
Lead and manage all bids and proposals from receipt of tender documents through final submission and post-bid follow-up.
Added 1 hour ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
Prepare concise and insight-generating materials, and lead working sessions and workshops with client teams on nuanced and complex topics related to corporate governance, benefits…
Added 1 hour ago
BM
Chef d’équipe en vente au détail / Retail Team Lead
Brand Momentum
Montreal, QC
- $60,000 CAD / year
- Full-time
Added 2 hours ago
TM
Sales Engineer
Technical Management Group Ltd. (TMG)
Toronto, ON
- Full-time
Lead and coordinate corporate proposal development, including the timely review of client Requests for Quotation, Requests for Proposal, expressions of interest, scopes of work, addenda,…
Added 2 hours ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
Shape the SEO, AEO, and advertising strategy for each client and adjust it as their needs and results change.
Added 2 hours ago
TS
estate manager
Two Sisters Vineyards
Niagara-on-the-Lake, ON
- From $90,000 CAD / year
- Full-time
- On-site
…standards, financial objectives, brand vision, and overall business strategy, while ensuring each department operates efficiently and effectively. This position requires a visible and…
Added 2 hours ago
M
Account Director
Mint
Toronto, ON
- Full-time
Serve as the senior day-to-day lead for assigned client business across Experiential and Integrated Marketing.
Added 2 hours ago
CH
Senior Sales Manager
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
· Lead with integrity, transparency, respect, and professionalism.
Added 2 hours ago
B
Financial Planner
BMO
Sarnia, ON
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 3 hours ago
TI
HVAC Services Account Manager
Trane Italia
Winnipeg, MB
- Full-time
…you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a…
Added 3 hours ago
V
Client Consulting Manager
Visa
Toronto, ON
- Full-time
The Client Consulting Manager will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for…
Added 3 hours ago
V
Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
Lead business impact assessments for new products, services, features, platform enhancements, migrations, and releases that may affect clients or client-facing teams. Develop mitigation…
Added 3 hours ago
V
Consultant, Client Success
Visa
Toronto, ON
- Full-time
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and…
Added 3 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
Lead complex, multi-stakeholder sales pursuits across product, consulting, pricing, finance, legal, risk, operations, client success, and sales engineering teams.
Added 3 hours ago
AR
director, marketing
ARS Responds Canada
North York, ON
- $125,000 to $150,000 CAD / year
- Full-time
- On-site
…Responds Canada is seeking an experienced Director, Marketing to lead the execution of the company?s national marketing priorities and strengthen the ARS brand across Canada. As a member of…
Added 3 hours ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
You will work towards the goal of identifying, qualifying and closing opportunities by utilizing the training provided through Black & McDonald’s proven proactive sales strategy.

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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