Find work in Canada.

335,316 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
AG
Media Planning and Buying (Planning)_04
Adelphi Group
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate…
Added 1 min ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Added 1 min ago
AG
Associate Director, Talent Acquisition
Adelphi Group
Calgary, AB · Toronto, ON
- Full-time
…global talent acquisition strategies aligned with global goals. Design scalable recruitment workflows that enable efficient team…
Added 1 min ago
AG
Senior Analyst, Data Science
Adelphi Group
Toronto, ON
- Full-time
…experience who is ready to take greater ownership of model design, client interaction, and mentorship of junior team…
Added 1 min ago
AG
Design Specialist
Adelphi Group
Toronto, ON
- Full-time
Develop creative concepts, strategies and design solutions tailored to e-commerce environments (Amazon, Walmart, and similar retailers) across mobile and desktop platforms.
Added 1 min ago
AG
Account Director, Integrated Media Strategy
Adelphi Group
Toronto, ON
- Full-time
…in the lifestyle and food & beverage space. You will help to design integration across paid and earned media, inclusive of traditional media, emerging media (e.g., Substack), and social…
Added 1 min ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
Plan, design, and have ongoing accountability for the creation of cutting-edge visualizations to meet our client’s needs
Added 1 min ago
AG
Senior Media Analyst
Adelphi Group
Toronto, ON
- Full-time
Plan, design, and have ongoing accountability for the creation of cutting-edge visualizations to meet our client’s needs
Added 1 min ago
AG
Senior Site Analyst
Adelphi Group
Toronto, ON
- Full-time
Plan, design, and have ongoing accountability for the creation of cutting-edge visualizations to meet our client’s needs
Added 1 min ago
AG
Senior Art Director
Adelphi Group
Toronto, ON
- Full-time
Build and present mood boards, visual territories, and design directions that give ideas a tangible form
Added 1 min ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
Contribute to test design and setup, including writing proposals and coordinating with internal and external parties.
Added 1 min ago
AG
Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Campaign Manager (Social) is responsible for the overall campaign performance and execution. Their goal is to provide best in class expertise and recommendations that drive…
Added 1 min ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
2. Design, promote, and facilitate the use of systems to ensure that the provision of patient care is consistent with organizational and professional standards.
Added 1 min ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
2. Design, promote, and facilitate the use of systems to ensure that the provision of patient care is consistent with organizational and professional standards.
Added 1 min ago
Coordinator
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Regional Outpatient Geriatric Medicine Service.
Added 1 min ago
Coordinator, Regional Outpatient Geriatric Medicine Service
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Regional Outpatient Geriatric Medicine Service.
Added 1 min ago
AG
Social Strategist
Adelphi Group
Toronto, ON · Montreal, QC
- Full-time
Content Strategy & Planning: Partner with creative, design, production and creator teams to develop platform-native content strategies, editorial calendars and agile content opportunities.…
Added 1 min ago
AG
Sr. Associate, Digital Activation
Adelphi Group
Toronto, ON
- Full-time
…work collaboratively with audience strategy, communications design, and data & analytic teams, to translate programmatic campaign requirement into actionable engagements with the suitable…
Added 1 min ago
AG
Performance Media Associate, Planning
Adelphi Group
Toronto, ON
- Full-time
We are an experience design agency with a relentless focus on the customer.
Added 1 min ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
…and funding requirements. Under the guidance of the Finance Manager, monitors financial transactions and activities to identify actual or potential financial risks, ensures appropriate…
Added 1 min ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
The Financial Analyst-Financial Reporting Systems serves as a subject matter expert, ensuring their effective design, governance, and ongoing optimization. The role provides functional and…
Added 1 min ago
AG
Supervisor, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Support the design and implementation of scalable analytics and reporting solutions.
Added 16 mins ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
Test the design and operating effectiveness of IT General Controls (ITGCs), IT Application Controls (ITACs), and automated controls.
Added 16 mins ago
C
Engagement Manager - Aerospace Sector
Capgemini
Montreal, QC
- $76,336 to $166,552 CAD / year
Responsable d’Engagement (Engagement Manager) – Secteur Aérospatial
Added 16 mins ago
通
Associate Brand Manager
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
We're seeking a driven and resourceful Associate Brand Manager to join our Snacks team. This is an exciting opportunity to manage a significant portion of our Canadian snacks business,…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

Apply About employer

More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

Report this job