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Added 4 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Shelburne, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 4 mins ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
…period of time as agreed upon, in writing, with the hiring manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…
Added 4 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Chemainus, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
Account Manager
SJR
Toronto, ON
We are currently seeking an Account Manager to join our growing Toronto-based team. In this critical role, you will work on various accounts and champion an outstanding client experience by…
Added 4 mins ago
B&
Seasonal Key Holder
BoxLunch & Hot Topic
Sudbury, ON
- Temporary
…and ensure their success, while also supporting your Store Manager in daily operations and meeting sales…
Added 4 mins ago
B&
Seasonal Key Holder
BoxLunch & Hot Topic
St. John's, NL
- Temporary
…and ensure their success, while also supporting your Store Manager in daily operations and meeting sales…
Added 19 mins ago
O
Foreman
Outcape
Dartmouth, NS
- Contract
This individual will work closely with the Project Manager and fulfill an integral role on the project
Added 33 mins ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Serve as Project Manager, overseeing scope, budgets, schedules, quality, and client communications.
Added 33 mins ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Serve as Project Manager, overseeing scope, budgets, schedules, quality, and client communications.
Added 33 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 33 mins ago
LA
Manager, Agency Operations
Loblaw Agency
Toronto, ON
- Full-time
We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve…
Added 33 mins ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Manager/Field Case Manager for a designated territory, dependent on the program. The superior
Added 33 mins ago
YU
Senior PeopleSoft Integration Developer
York University
Toronto, ON
- Full-time
Reporting to the Manager, EABA, the Senior PeopleSoft Integration Developer is responsible for the analysis, design, execution and coordination of development efforts to facilitate…
Added 33 mins ago
LC
Senior Manager, Trade relations, Generics Portfolio Strategy
Loblaw Companies Limited
Toronto, ON
- Full-time
The Senior Manager, Trade relations, Generics Portfolio Strategy reports directly to the Director, Trade relations, Generics in a role designed to help drive and execute the enterprise…
Added 33 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
We are seeking an incredibly organized, logistics-driven Character Content Manager to ensure our Character Art pipeline runs efficiently.
Added 33 mins ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
We are seeking an incredibly organized, logistics-driven Character Content Manager to ensure our Character Art pipeline runs efficiently.
Added 34 mins ago
MC
Transportation Safety Manager
Migrate Corp
Mississauga, ON
- Full-time
Added 34 mins ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 34 mins ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 49 mins ago
Sommelier
Wickaninnish Inn
Tofino, BC
Support the service team and floor manager while on shift.
Added 49 mins ago
Assistant Restaurant Manager
Wickaninnish Inn
Tofino, BC
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 49 mins ago
IT Help Desk Support I
Your Neighbourhood Credit Union
Kitchener, ON
Reports to: Manager, IT Infrastructure & Operations
Added 49 mins ago
Regional Director - Clinic Support
Passion Dental Group Inc.
Calgary, AB
We’re looking for a Regional Manager who is passionate about developing leaders, strengthening clinic operations, and helping teams achieve their full potential.
Added 49 mins ago
Payroll Coordinator
Bearspaw First Nation
Stoney 142, 143, 144, AB · Mînî Thnî,, AB
Collect, review, and verify employee timesheets, schedules, attendance records, and manager approvals before payroll deadlines.
Added 49 mins ago
18 Month Contract People & Culture - Human Resources Business Partner
Laurentis Energy Partners
Oakville, ON
Reporting to the Manager, HRBP, the HR Business Partner provides ongoing consultation and support to Business Leaders on how to drive business strategy and results through the optimization…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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