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Added 10 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 10 mins ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
…(Sales, Production, Finance, Logistics). More than an HR program manager, you influence the work climate and talent alignment to support sustainable growth. Your expertise allows you to…
Added 10 mins ago
M
Manager, Operations, Fund Oversight
Manulife
Toronto, ON · Montreal, QC
- Full-time
As Manager, Operations, Fund Oversight, you will join our Global Fund Oversight team in Montreal and play a key leadership role in safeguarding the accuracy and integrity of Net Asset Value…
Added 22 mins ago
CP
Operations Manager
CleanStart Property Services
Vancouver, BC
- Full-time
Operations Manager, CleanStart Property Services (Vancouver)
Added 22 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Manager, Revenue Operations is responsible for supporting the sales and client-facing teams through reporting, analytics, process improvement, and operational leadership. This role…
Added 22 mins ago
MB
Montana's Kitchen Manager
Montanas BBQ & Bar
Brampton, ON
- Full-time
Added 22 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- Full-time
We’re looking for a MarTech / Growth Engineer to sit at the intersection of Marketing, Engineering, Data, Product, and Operations.
Added 22 mins ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Fengate is seeking a Senior Financial Analyst to join the Infrastructure Funds finance team. Reporting to the Senior Manager, Finance, Infrastructure Funds the individual will be…
Added 22 mins ago
IS
Operations Manager
InVision Staffing Services Inc.
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
They currently looking for a Operations Manager to join their growing team.
Added 22 mins ago
RF
Customer Account Manager (Fire Protection Services)
Radius Fire Protection
Richmond, BC
- Full-time
As an Customer Account Manager (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong…
Added 22 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 22 mins ago
CH
Director of Finance | Hotel PUR, Quebec, A Tribute Portfolio Hotel
Crescent Hotels & Resorts
Quebec, QC
- Full-time
Acts as the “Chief Business Officer” to the general manager and EC Team, and as such is responsible for evaluating the financial impact on business decisions.
Added 22 mins ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 22 mins ago
RR
Talent Acquisition Specialist
Remote Robotic
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
…deploy drones, robotic platforms, sensors, payloads, and remote operations technologies for mission-critical applications across defence, public safety, security, industrial,…
Added 25 mins ago
Supervisor, Operations (BDL)
Brewers Retail Inc
Calgary, AB
We are currently searching for a Supervisor, Operations reporting to the Assistant Manager, Operations. This vacancy is a full-time permanent opportunity. The availability to work all…
Added 25 mins ago
Senior Manager, Procurement Business Solutions Owner - P2P Tools
Scotiabank
Toronto, ON
Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global…
Added 25 mins ago
F
Tool Room Attendant – Mildred Lake
Finning
Fort McMurray, AB
- Full-time
Work closely with the Service Operations Manager to coordinate tool replacements, additions, and repair cost options.
Added 25 mins ago
E
Senior Financial Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Reporting to the FP&A Manager, the successful candidate will combine strong analytical skills with business partnership to help drive company performance and continuous improvement.
Added 25 mins ago
MF
Manager, Integrated Supply Chain - M&M Food Market
M&M Food Market Ltd/Les Aliments M&M Lte
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 25 mins ago
CB
Cost Accounting Manager
CapWest Build
Vancouver, BC
- Full-time
…accounting? Look no further. ONNI Group is seeking a Cost Accounting Manager to join our team. As an integral member of our Finance team, you will manage project finances, track budgets,…
Added 25 mins ago
WL
Food Service Associate (Full-Time)
Wilfrid Laurier University
Waterloo, ON
- Full-time
Maintaining open communication with the Catering Manager in regards to catering orders, inventory needs, etc.
Added 25 mins ago
RT
Chef(fe) d’équipe, Paie et comptabilité (Conseiller(ère) principal(e)) | Team Lead Payroll & Accounting (Senior Adviser)
Rio Tinto
Montreal, QC
- Full-time
Collaborer étroitement avec les équipes des finances, de la comptabilité, des opérations de paie, de fiscalité, ainsi qu’avec les auditeurs et organismes réglementaires, en agissant comme…
Added 25 mins ago
Technologist Operations
Purolator
Quebec, QC
The Operations Systems Technologist supports the deployment, maintenance, and continuous improvement of operational technologies that drive revenue, visibility, and operational performance.…
Added 38 mins ago
NB
Associate
National Bank of Canada
Baie-Comeau, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 38 mins ago
CB
Program Coordinator
Columbia Basin Trust
Cranbrook, BC
- Full-time
…This position is responsible for managing and coordinating the operations of various Delivery of Benefits programs supporting environmental, social and economic well-being in the Columbia…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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