Jobs in Canada

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DQ
Restaurant manager
Dairy Queen Duncan
Duncan, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 1 min ago
OS
Café manager
Opa Souvlaki
Grande Prairie, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 2 mins ago
K
Manager, restaurant
KFC
Chibougamau, QC
- From $48,500 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 2 mins ago
CG
Food services manager
Compass Group Canada
Fort McMurray, AB
- $78,000 to $80,000 CAD / year
- Full-time
- Contract
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 2 mins ago
TF
Manufacturing manager
TWI Foods Inc
Etobicoke, ON
- From $53 CAD / hour
- Full-time
- On-site
Added 3 mins ago
SS
Restaurant manager
Subway Sandwiches & Salads
Millbrook, NS
- From $31 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 5 mins ago
WE
Executive Director
Wendy Ellen Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…support staff, the ED does much of the heavy lifting - leading operations, managing finances, supporting the Board and maintaining relationships with various stakeholders integral to the…
Added 5 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 5 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 5 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 5 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 5 mins ago
TN
Marketing Services Coordinator
True North Sports + Entertainment
Winnipeg, MB
- Temporary
Actively participate in brainstorming and strategy sessions, bringing fresh ideas to the table while gaining exposure to all areas of marketing operations.
Added 5 mins ago
MS
Framing Manager
Michaels Stores
Canada
- Full-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 6 mins ago
GF
Administrative manager
Group Family Childcare Home
Regina, SK
- From $34 CAD / hour
- Full-time
- On-site
Manage the operations of a department providing several administrative services
Added 7 mins ago
L
Systems manager - computer systems
Linkservicesgroup
Hamilton, ON
- $37 to $38 CAD / hour
- Full-time
- On-site
Added 8 mins ago
NT
Nail salon manager
Nails Time
St. John's, NL
- From $33 CAD / hour
- Full-time
- On-site
Added 10 mins ago
DP
Store manager - retail
DR. PHONE FIX- Evanston, Calgary
Calgary, AB
- From $46.15 CAD / hour
- Full-time
- On-site
Added 12 mins ago
CK
Store manager - retail
Circle K
Morinville, AB
- From $45 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 13 mins ago
MB
Restaurant manager
Marks Barnay’s Lounge
Letellier, MB
- From $31 CAD / hour
- Full-time
- On-site
Added 14 mins ago
GT
Travel agency manager
GABA TRAVEL (SURREY) LTD.
Surrey, BC
- From $36.7 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 16 mins ago
WC
Restaurant assistant manager
WokBox Crestview
Winnipeg, MB
- From $31.4 CAD / hour
- Full-time
- On-site
Added 16 mins ago
HF
Restaurant manager
Hi Five Chicken
Burnaby, BC
- $38.5 to $39 CAD / hour
- Full-time
- On-site
Added 18 mins ago
PK
Restaurant manager
POPLAR Korean Restaurant
Vancouver, BC
- $37 to $38 CAD / hour
- Full-time
- On-site
Added 18 mins ago
J3
Restaurant manager
John 3:16 Malaysian Delights Ltd
Richmond, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 18 mins ago
AB
Bar manager
Au Bootlegger
Bathurst, NB
- From $23 CAD / hour
- Full-time
- On-site

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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