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Added 7 mins ago
WC
District manager of franchise
Waves Coffee
New Westminster, BC
- From $57.04 CAD / hour
- Full-time
- On-site
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 11 mins ago
X
Lead Engineer - Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…ecosystem, collaborating closely with product, security, risk, and operations. We are a highly collaborative collective that values technical excellence, inclusion, and continuous…
Added 11 mins ago
FB
Bakery Supervisor I
Farm Boy Inc.
Cambridge, ON
- From $18.4 CAD / hour
- Part-time
You’ll help lead the delivery of the welcoming shopping experience Farm Boy is known for by combining hands-on supervision with exceptional customer service. Through supportive leadership,…
Added 11 mins ago
MC
Director, Marketing Activation & Category Solutions (12mth Contract)
Molson Coors
Toronto, ON
- Temporary
…you will be part of the Commercial Leadership Team. You will lead Molson Coors Canada's Shopper Marketing, Customer Marketing, Category Solutions, and Sales Enablement functions while…
Added 11 mins ago
IH
Business Development Manager
Inspired HR
Calgary, AB
- Full-time
…plan and award painting work and building relationships that lead to ongoing opportunities. You will bring structure and commercial discipline to a growing business while contributing to a…
Added 25 mins ago
C&
Operations Associate
Crate & Barrel
Vancouver, BC
- $18.25 to $20 USD / hour
- Full-time
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely…
Added 25 mins ago
NG
Mill Labourer
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 25 mins ago
SO
Director, Corporate Security
Senate of Canada | Sénat du Canada
Ottawa, ON
- $160,037 to $188,257 CAD / year
- Full-time
…team that helps protect the people, information, assets and operations that supports parliamentary work of senators. As the Senate’s chief security officer, the Director, Corporate Security…
Added 25 mins ago
S
Journeyman Welder
SECURE
AB · Edmonton, AB
- Full-time
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 25 mins ago
FL
Key Account Manager - Aftermarket
FUCHS LUBRICANTS CO.
Cambridge, ON
- Full-time
The successful candidate will serve as the primary commercial lead for key national aftermarket relationships, and other strategic accounts, while also actively developing the independent…
Added 25 mins ago
B
General Manager
BGIS
Toronto, ON
- Full-time
…track record of managing complex portfolios, and the ability to lead high-performing teams. They are skilled at influencing stakeholders, navigating change, and delivering results in a…
Added 25 mins ago
FB
Bakery Supervisor I
Farm Boy Inc.
Cambridge, ON
- $18.4 CAD / hour
- Part-time
You’ll help lead the delivery of the welcoming shopping experience Farm Boy is known for by combining hands-on supervision with exceptional customer service. Through supportive leadership,…
Added 25 mins ago
V
Back End Developer
VySystems
Toronto, ON
- Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 25 mins ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- Full-time
…Operational Finance and G&A, partnering closely with Finance and Operations leaders on planning, forecasting, reporting and strategic…
Added 25 mins ago
M
Lead AI Solutions Engineer
McKesson
Mississauga, ON
- Full-time
The US Oncology Network is seeking a Lead AI Solutions Engineer (Forward Deployed Engineering) to drive the identification, design, prototyping, and validation of AI-enabled solutions that…
Added 25 mins ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Reporting to the VP of Strategy, the Corporate Strategy Lead serves as a right hand on Rightsline’s highest-priority company initiatives. You will help drive annual and quarterly planning,…
Added 25 mins ago
WT
Chief Development Officer
Wafr Technologies Ltd.
Vancouver, BC
- Full-time
Lead the integrated owner team across development, design, EPC, utilities, commissioning and operations readiness.
Added 25 mins ago
AW
Instrumentation and Control Engineer
Agilus Work Solutions
Calgary, AB
- Full-time
Lead Complex Industrial Projects as a Senior or Principal Instrumentation & Controls Engineer
Added 25 mins ago
B
Facility Manager III
BGIS
Vancouver, BC
- Full-time
Project Management roles to lead and execute projects,
Added 25 mins ago
G
Student Finance Coordinator - Services
Graham
Calgary, AB
- Temporary
Support the Transaction Processing Lead with financial operations including job costing, time entry, billing, third‑party invoice processing, and cash application
Added 25 mins ago
B
Facility Manager III - Future Opportunities
BGIS
Vancouver, BC
- Full-time
Project Management roles to lead and execute projects,
Added 25 mins ago
S
Team Lead, Accounts Payable
SECURE
Calgary, AB
- Full-time
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 26 mins ago
Retail Associate - Hourly - Stores
Fossil Group
AB
We’re building what’s next at Fossil Group - and that chapter starts now. We have a vision to lead the industry in bold innovation across our products, experiences, and the way we connect…
Added 26 mins ago
UO
Communications and Research Impact Specialist
University of Alberta
Edmonton, AB
- Full-time
Added 40 mins ago
PE
Inbound Business Development Representative
PheedLoop Events
Toronto, ON
- Full-time
Own inbound lead flow: monitor, qualify, and route leads to AEs, ensuring a fast and accurate handoff process.

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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