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Added 2 hours ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 3 hours ago
OC
Finance Team Lead - Schools
Ottawa Catholic School Board
Ottawa, ON
- $95,098 to $103,153 CAD / year
- Full-time
- On-site
Supervises and Coordinates staff while conducting school compliance reviews
Added 3 hours ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 3 hours ago
IH
Administrative Assistant
Interior Health Authority
Kelowna, BC
- Full-time
…Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital linkage and communication source to keep the department or…
Added 3 hours ago
R
Branch Manager- EN
RBC
Levis, QC
- Full-time
…usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 3 hours ago
GMR The Observatory Restaurant - Host/Hostess
Northland Properties
Vancouver, BC
Communicate effectively with kitchen and service staff to ensure timely, accurate order flow
Added 3 hours ago
G
Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
Monitor, manage, and respond to alerts from the EDR platform: investigate and remediate endpoint security incidents and escalate as required.
Added 3 hours ago
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Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction.…
Added 4 hours ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
✔ Proven experience as a Technical Lead, Staff Engineer, or Senior Full-Stack Developer
Added 4 hours ago
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Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction.…
Added 4 hours ago
C
Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
…team of developers, business analysts, and application support staff. A strong focus on sales, marketing, and strategy is an integral component for the Product…
Added 4 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…
Added 4 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
CD
Teacher in Special Education at the Primary and Secondary Levels
Centre de services scolaire Marguerite-Bourgeoys
Saint-Laurent, QC
- $54,119 to $105,432 CAD / year
- Full-time
- Contract
- On-site
…management;Engage in exchanges, follow-ups, and communications with other staff members, school management, and parents, etc. (intervention plan, student follow-up, etc.);Supervise student…
Added 5 hours ago
TC
Marketing Campaigns Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat…
Added 5 hours ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Greet and assist customers in a way that models exemplary conduct to other staff
Added 5 hours ago
KS
Supervisor I
kate spade new york
Mississauga, ON · Ksny Square One
- Full-time
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Added 5 hours ago
KS
Supervisor I
kate spade new york
Halton Hills, ON · Ksny Toronto Premium Outlets
- Full-time
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Added 5 hours ago
Senior Officer, Community Giving (Provincial)
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
Coach Community Animal Centre staff and volunteers.
Added 5 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Our team delivers a modern, event-driven, API-first cloud integration platform that connects systems across the institution, and we're bringing AI-assisted development into how we design,…
Added 5 hours ago
T
Personal Banking Associate Trainee
TD
Orleans, ON · Ottawa, ON
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 5 hours ago
T
Personal Banker
TD
Little Current, ON
- Full-time
Act as a point of contact for the frontline staff in handling customer problems
Added 5 hours ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk has invested in data-driven decision-making, optimizing our platform’s business, product, and cost. The next five years will transform how we work, with a surge in data volume and…
Added 5 hours ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
…retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer,…

GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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