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Added 1 min ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
…priorities, guide technical designs, evaluate trade-offs, resolve implementation challenges, and successfully move solutions from concept through sustainment, including opportunities to…
Added 1 min ago
MS
Operations Supervisor
Metro Supply Chain
Mississauga, ON
- Full-time
…integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of…
Added 1 min ago
SP
Sales Programs Senior Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
3-5 years experience of partner directly with a sales organization (technology sales preferred).
Added 1 min ago
SS
Manager, IT Business Systems
SMS Security
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…transformation to grow into a full-service security company, and technology is one of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to…
Added 1 min ago
S
Senior Media Operations Specialist (Onsite)
Stacktics
Toronto, ON
- Full-time
…will be the client's go-to person for tag setup in Google Tag Manager (including server-side tracking), QA, ongoing monitoring and fast fixes, ensuring tracking on live campaigns is…
Added 3 mins ago
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Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 3 mins ago
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AltaGas - Manager, Contracts Sourcing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
…to ensure efficiency and accuracy; supports development and implementation of technology…
Added 18 mins ago
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Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Drives change management strategies and activities across multiple initiatives and portfolios from initiation through implementation and sustainment to achieve desired business results.…
Added 18 mins ago
Corporate Security Manager
Aviva
Markham, ON
Be involved in the development of the technology road map and implementation of Security tools to support the physical security team’s business needs.
Added 18 mins ago
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Sr. MEP
EllisDon
Edmonton, AB
- Full-time
Actively work with and support the project ICAT (Information, Communication and Automation Technology) staff in system development, implementation, commissioning and integration to meet the…
Added 33 mins ago
CO
Development Services Technologist
City of Barrie
Barrie, ON
- Full-time
…review, technical design review, and active transportation implementation. Together, they help guide development and growth with the full support of professional, technical and…
Added 33 mins ago
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Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 34 mins ago
Manager, District Sales
Grainger Businesses
Burnaby, BC
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 34 mins ago
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Enterprise Project Manager
Staffbase
Canada
- $138,000 to $160,000 CAD / year
…live, adopted, and loved. We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100…
Added 34 mins ago
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Enterprise Project Manager
Staffbase
Toronto, ON
- $138,000 to $160,000 CAD / year
…live, adopted, and loved. We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100…
Added 34 mins ago
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RQ11708 - Project Manager/Leader - Intermediate
Maarut
Toronto, ON
- Contract
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition and implementation.
Added 34 mins ago
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DASCHWorks Program Manager
DASCH
Winnipeg, MB · DASCHWorks
- Full-time
The DASCHWorks Program Manager provides strategic and operational leadership for DASCH’s employment and career development program for adults with intellectual and developmental…
Added 46 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 46 mins ago
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Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
…documentation and knowledge standards. Operating as part of the Technology & Security team, the position supports the setup, ongoing operation and continuous improvement of modern, secure…
Added 46 mins ago
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Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
Pratt & Whitney
Longueuil, QC
- Full-time
Added 46 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 46 mins ago
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MONTREAL [HYBRIDE] - SME Dynatrace - Monitoring & Observability
QUANTEAM - North America (RAINBOW PARTNERS Group)
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…Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory…
Added 46 mins ago
B
Technical Specialist II
BMO
Toronto, ON
- Full-time
…(SRE) to join one of our high-performing, mission-critical technology teams. This role offers the opportunity to work on premium financial platforms, driving reliability, automation, and…
Added 48 mins ago
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Project Communication & Change Manager (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…to join Sodexo as our next Project Communications & Change Manager located in Ontario,…
Added 1 hour ago
CC
Manager, Communications
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Prince George, BC
- Full-time
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GovAI

Manager, Client Success

Waterloo, ON, Canada

Hybrid

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Department: CX

Reports To: Chief Operating Officer

Location: Hybrid

Employment Type: Full-Time

About GovAI

GovAI is the AI work platform for local government. Staff at cities, counties, and special districts sit in it every day to finish real work: council agendas and packets, records and FOIA requests, staff reports, HR policy questions, permits. AI does the heavy lifting, with guardrails and an audit trail built in, so a clerk gets value without having to be an AI expert.

Local governments are being asked to do more with fewer people. That is the problem we work on. We partner with organizations across North America to put AI into the workflows where it can actually give staff time back. And we stay involved after launch: working department by department, training people on their real work, and refining the rollout until GovAI becomes part of how the organization gets things done.

Role Purpose

The Manager, Client Success leads the team responsible for ensuring GovAI’s customers achieve measurable value from the company’s products and services. This role oversees Client Success Managers and is responsible for developing and executing customer success strategies that support product adoption, retention, expansion, and long-term client relationships. The role combines strategic leadership with hands-on operational oversight to ensure clients successfully implement and expand their use of GovAI’s solutions.

Key Responsibilities

Customer Success Strategy & Leadership

Develop and execute the company’s client success strategy in alignment with organizational goals
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships
Establish and monitor key performance indicators related to customer adoption, retention,expansion, and satisfaction
Ensure consistent delivery of a high-quality experience across all client engagements
Design and execute retention and expansion playbooks, collaborating with Sales, Marketing, and Product

Customer Relationship Management

Serve as an executive sponsor for key strategic client accounts
Support Client Success Managers in managing complex relationships and strategic accounts
Oversee client success planning including onboarding strategies, success plans, and quarterly business reviews
Support initiatives that drive renewals, long-term retention, and opportunities for account expansion

Process & Systems Enablement

Develop and maintain scalable client success processes including onboarding, health monitoring, renewal planning, and feedback collection
Implement and maintain tools and systems that support client success operations and reporting
Use client data and operational metrics to inform improvements to the client experience and success strategy

Cross-Functional Collaboration

Collaborate and coordinate with Sales on account expansion
Partner with Product teams to provide insights that inform product improvements and roadmap priorities
Collaborate with Marketing to support storytelling, case studies, and advocacy initiatives
Coordinate with Operations and Finance to ensure client-related processes such as contracts, billing, and compliance run smoothly

Required Qualifications

Minimum 5 years of experience in Client Success, Account Management, or related roles
At least 2 years of leadership or management experience overseeing client-facing teams
Experience managing enterprise or government clients in a SaaS or technology-focused organization
Strong communication, relationship management, and negotiation skills
Ability to balance strategic planning with operational execution
Experience working with CRM and client success platforms

Preferred Qualifications

Experience designing or scaling client success frameworks and operational processes
Fluent in AI utilization, prompting, and tooling
Familiarity with client success tools such as HubSpot, Gainsight, or Salesforce

Success Metrics

Success In This Role May Be Evaluated Based On

Client retention and renewal rates across managed accounts
Client Expansion through custom agents, and package migration
Client adoption and engagement with GovAI’s products and services
Performance and development of Client Success Managers on the team
Effective implementation of scalable success processes and systems
Strong collaboration across teams to support the overall client experience

Compensation

The base salary for this role starts at $100,000 - $130,000 CAD, depending on experience and qualifications. This role also includes a competitive variable compensation component.

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More about this job

Responsibilities

Lead the Client Success team and develop strategies and scalable processes that improve customer adoption, retention, renewals, and account expansion. Sponsor strategic accounts, support client success planning, use customer data to improve service, and coordinate with Sales, Product, Marketing, Operations, and Finance.

Requirements

Requires at least five years of experience in Client Success, Account Management, or a related field, including at least two years leading or managing client-facing teams. Candidates should have experience with enterprise or government clients in SaaS or technology, strong communication and relationship skills, and the ability to balance strategic planning with operational execution.

Skills

Client Success Strategy
Team Leadership
Customer Retention
Account Expansion
Customer Adoption
Relationship Management
Negotiation
Onboarding
Success Planning
Quarterly Business Reviews
CRM
Client Success Platforms
Operational Process Design
Data Analysis
Cross-Functional Collaboration
AI Prompting and Tooling

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
SaaS
Government Clients
Customer Adoption
Customer Retention
Renewals
Account Expansion
Client Success Managers
Strategic Accounts
Onboarding
Success Plans
Quarterly Business Reviews
Customer Health Monitoring
CRM
HubSpot
Gainsight
Salesforce
AI Utilization
Prompting
AI Tooling
Product Roadmap
Customer Advocacy
Case Studies
Contracts
Billing
Compliance

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