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Center Director | Calgary
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Director Operational Communications Center
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AB
Job Title: Director Operational Communications Center – Alberta Sheriffs Police Service
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Government of Alberta

Director Operational Communications Center

AB, Canada

Pay: Job Information Job Title: Director Operational Communications Center – Alberta Sheriffs Police Service Job Requisition ID: 86568 Ministry: Public Safety and Emergency Services Location: Edmonton or Calgary Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: August 26, 2026 Classification: Senior Manager - Zone 2 Salary: $5,139.30 to $6,526.16 bi-weekly ($134,136 - $170,333/year)

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Director is responsible for establishing and leading the operational communications and real-time operations center for the Alberta Sheriffs Police Service. This role involves integrating infrastructure, systems, and personnel to ensure effective 24/7 police operations and officer safety.

Requirements

Candidates must hold a university degree in a relevant field such as Public Administration, Criminal Justice, or Emergency Management. A minimum of seven years of leadership experience in a complex operational or public safety environment is required.

Experience

10+ years

Education

bachelor degree

Working hours

37 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Strategic leadership
Operational communications
Emergency management
Public safety
Dispatch operations
Critical incident management
Technology integration
Stakeholder management
Policy development
Risk management
Staffing models
Quality assurance
Systems thinking
Change management
Project implementation

Benefits

Professional learning and development
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Marie Mar Bolaron

Hiring contact email

[email protected]

Keywords

Alberta Sheriffs Police Service
Real-Time Operations Centre
Public Safety
Emergency Management
Police Operations
Dispatch
Officer Safety
Critical Incident Management
Strategic Planning
Infrastructure
Governance
Cybersecurity
Stakeholder Engagement
Performance Management
Standard Operating Procedures
Business Administration
Information Management
Criminal Justice
Leadership

Original job description

Job Information
Job Title: Director Operational Communications Center – Alberta Sheriffs Police Service
Job Requisition ID: 86568
Ministry: Public Safety and Emergency Services
Location: Edmonton or Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 26, 2026
Classification: Senior Manager - Zone 2
Salary: $5,139.30 to $6,526.16 bi-weekly ($134,136 - $170,333/year)

Please note: It is anticipated that this position will transition to the new Alberta Sheriffs Police Service at a future date.

Interested in a career with the Alberta Sheriffs Police Service? To learn more about exciting opportunities with our organization, please contact the Recruitment Team at [email protected].

Role Responsibilities

Reporting to the Chief, the Director, Operational Communications Centre is accountable for establishing, leading, and maturing the operational communications capability for the Alberta Sheriffs Police Service. This senior leadership role will lead the design, stand-up, and implementation of an Operational Communications Centre (OCC) and Real-Time Operations Centre (RTOC) that support ASPS police operations, operational readiness, officer safety, public safety, and future 9-1-1 dispatch capability.

The Director will build this function from the ground up by integrating existing Alberta Sheriffs Branch operational communications infrastructure, practices, people, systems, and service requirements into developing ASPS operating model. The position will work closely with the Executive Director, Information and Technology, ASPS executive leadership, operational commanders, Government of Alberta partners, law enforcement agencies, emergency communications stakeholders, and technology vendors to ensure the OCC and RTOC are operationally sound, scalable, compliant, and capable of supporting a modern provincial police service.

Key Responsibilities Include:

Leads the end-to-end planning, design, implementation, and maturation of the ASPS Operational Communications Centre and Real-Time Operations Centre.
Works in close partnership with the Executive Director, Information and Technology to define business requirements, operational workflows, system dependencies, data needs, access requirements, cybersecurity considerations, and technology priorities for OCC/RTOC implementation.
Establishes an OCC/RTOC function capable of supporting 24/7 police operations, priority events, critical incidents, officer safety monitoring, resource coordination, and timely information flow to operational commanders and frontline members.
Leads the development of staffing models, role profiles, training pathways, standard operating procedures, quality assurance practices, and performance expectations for OCC and RTOC personnel.

ASPS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Understands how operational communications, real-time operations, technology, staffing, governance, officer safety, and public safety outcomes are interconnected within a modern provincial police service.
Drive for Results: Establishes clear priorities, implementation milestones, accountability measures, and performance expectations to deliver a reliable OCC/RTOC capability that supports 24/7 police operations.
Develop Networks: Builds trusted working relationships with ASPS executive leadership, operational commanders, Government of Alberta partners, law enforcement agencies, emergency communications stakeholders, municipalities, and technology vendors.
Agility: Adapts implementation plans, operational workflows, and service approaches in response to evolving ASPS priorities, emerging technologies, legislative requirements, incident demands, and future 9-1-1 dispatch readiness.
Creative Problem Solving: Develops practical, operationally sound solutions to complex communications, dispatch, technology integration, staffing, process, risk, and inter-agency challenges.
Build Collaborative Environments: Fosters collaboration across operational, technology, governance, vendor, and partner groups to align requirements, resolve dependencies, support implementation, and strengthen information flow during routine and critical operations.
Develop Self and Others: Builds OCC/RTOC organizational capability by developing role profiles, training pathways, coaching practices, succession planning, quality assurance, and performance management expectations for staff and leaders.

Qualifications

University degree in Public Administration, Criminal Justice, Emergency Management, Information Management, Business Administration, Communications, or a related discipline, plus seven (7) years of leadership experience.

Directly related education or experience will be considered on the basis of:

One year of education for one year of experience.
One year of experience for one year of education.

Assets

Senior leadership experience in policing, public safety, emergency communications, dispatch operations, operational support, intelligence coordination, emergency management, or another complex 24/7 operational environment.
Experience building, transforming, or leading operational communications, dispatch, real-time operations, command centre, or critical incident coordination functions.
Experience leading complex implementation initiatives involving people, process, policy, technology, infrastructure, governance, and inter-agency dependencies.
Experience in police operations, officer safety, call-taking, dispatch, real-time operational support, critical incident management, emergency response coordination, or public safety communications.
Experience working with senior executives, operational commanders, technology leaders, government partners, law enforcement agencies, municipalities, emergency communications stakeholders, and vendors in a multi-stakeholder environment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Please note there is one (1) permanent, full-time, in-person position available.

Work Schedule: Monday to Friday, 8:15 a.m. to 4:30 p.m., 36.25 hours per week.

Please note a cover letter explaining how you meet the requirements and assets of the role is required.
Final candidates will be required to undergo security screening.
Valid Class 5 Alberta Driver's License or equivalent is required.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Management Employee Pension Plan (MEPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please see Job Application Resources for information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Marie Mar Bolaron at [email protected].

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