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Added 13 hours ago
Senior Service and UX Designer
Skyridge Corporation
Canada
Contract
Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work…
Added 2 days ago
Senior Service and UX Designer
Skyridge Corporation
Canada
Contract
Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work…
Added 3 days ago
Concepteur(trice) Senior(e) UX et UI | Senior UX&UI Designer
NBCUniversal
Montreal, QC
Full-time
NBCUniversal is looking for a Senior UI/UX Designer to lead the design of elegant and player-focused user interfaces. This role blends UX thinking and UI aesthetics. You’ll be instrumental…
Added 3 days ago
Concepteur(trice) Senior(e) UX et UI | Senior UX&UI Designer
NBCUniversal
Montreal, QC
Full-time
NBCUniversal is looking for a Senior UI/UX Designer to lead the design of elegant and player-focused user interfaces. This role blends UX thinking and UI aesthetics. You’ll be instrumental…
Added 4 days ago
Senior Service and UX Designer
Skyridge Corporation
Canada
Contract
Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work…
Added 5 days ago
Senior Service and UX Designer
Skyridge Corporation
Canada
Contract
Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work…
Added 16 days ago
Senior Service & UX Designer
Swim Recruiting
Edmonton, AB
Contract
Senior Service & UX Designer contract opportunity leading human-centred design, user research, enterprise UX/UI, accessibility and service-design delivery across a multi-year public-sector…
Added 19 days ago
Senior UX Designer
Joblinxsapp
Toronto, ON
Full-time
Our client is seeking an experienced Senior UX Designer to lead user-centered design initiatives and create effective, accessible, intuitive, and visually appealing digital experiences. The…
Added 27 days ago
Senior UX Designer
Symbiotic Digital
ON · Central Toronto (Summerhill West / Rathnelly / South Hill / Forest Hill SE / Deer Park), Ontario
Contract
transform business requirements, user insights, and service needs into
Added 1 month ago
Senior Service Designer
Government of Alberta
Edmonton, AB
The Product Branch is looking for seven (7) Senior Service Designers. Reporting to the Manager, Product and Delivery, this position is a core member of a delivery team and leads the work to…
Added 10 days ago
Chercheur(e) principal(e) et concepteur(trice) UX (Senior UX Researcher & Designer)/UX Researcher & Designer
IQVIA
Kirkland, QC
Full-time
Chercheur(e) principal(e) et concepteur(trice) UX (Senior UX Researcher & Designer)
Added 3 months ago
Concepteur(trice) UX&UI Senior | Senior UI & UX Technical Designer
NBCUniversal
Montreal, Quebec
Full-time
As a Senior UX&UI Designer, you’ll lead the design of elegant and player-focused user interfaces. This role blends UX thinking and UI aesthetics. You’ll be instrumental in establishing the…
Added 1 month ago
Senior UX Designer
Ubisoft Montréal
Montreal, QC
Full-time
As a Senior UX Designer at Ubi Montreal, you will help shape the player experience for an ambitious large-scale live-service multiplayer first-person shooter. Working within a small,…
Added 1 month ago
Senior UX Designer
Ubisoft
Montreal, QC
Full-time
As a Senior UX Designer at Ubi Montreal, you will help shape the player experience for an ambitious large-scale live-service multiplayer first-person shooter. Working within a small,…
Added 19 days ago
Senior UX Designer - Toronto, ON - Canada - Long Term Contract - Prior Public Service/OPS experience
Arthur Grand Technologies Inc
Toronto, ON
Contract
Position: RQ11520 / RQ11521 - UX Designer - Senior - Prior Public Service/OPS experience
Added 26 days ago
Senior UX Designer - Toronto, ON - Canada - Long Term Contract - Prior Public Service/OPS experience
Arthur Grand Technologies Inc
Toronto, ON
Contract
Position: RQ11520 / RQ11521 - UX Designer - Senior - Prior Public Service/OPS experience
Added 6 days ago
Senior UX Designer
Relic
BC · Vancouver, British Columbia
$93,500 to $127,500 CAD / year
Full-time
We have a unique opportunity for a Senior UX Designer to join our Vancouver studio and work on our UX/UI team supporting Relic’s existing and future strategy titles. As a key member of the…
Added 26 days ago
UX Designer - Senior
J&M Group
Toronto, ON
Contract
5+ years of experience leading human-centered UX research and design for complex digital products and services.
Added 11 days ago
Senior Service Designer - contract
PLATO
Remote, Canada
$85 to $105 CAD / hour
Contract · Remote
We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The…
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Remote, Canada
Remote
Position: Senior UX Content Designer, Design Operations
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Remote, Canada
Remote
Position: Senior UX Content Designer, Design Operations
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Remote, Canada
Remote
Position: Senior UX Content Designer, Design Operations
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Remote, Canada
Remote
Position: Senior UX Content Designer, Design Operations
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Remote, Canada
Remote
Position: Senior UX Content Designer, Design Operations
Added 4 days ago
Senior UX Content Designer, Design Operations - EN 762
Export Development Canada | Exportation et développement Canada
Montreal, QC
Full-time
Position: Senior UX Content Designer, Design Operations

Government of Alberta

Senior Service Designer

Edmonton, AB, Canada

Pay: Job Information Job Title: Senior Service Designer Job Requisition ID: 86480 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: August 19, 2026 Classification: Systems Analyst 3 Salary: $3,847.03 to 5,095.52 bi-weekly ($100,407 - $132,993/year)
Apply by: Aug 19, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Aug 5, 2026

Apply About employer

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Original job description

Job Information
Job Title: Senior Service Designer
Job Requisition ID: 86480
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 19, 2026
Classification: Systems Analyst 3
Salary: $3,847.03 to 5,095.52 bi-weekly ($100,407 - $132,993/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) Division is the Government of Alberta’s centre of digital delivery. The division partners with ministries to design simpler, faster, and better services; build confidence and capability in modern digital practice; and ensure service quality and value through clear standards and controls.

The Product Branch within DDD is accountable for partnering with ministry programs to frame problems and deliver evidence-based solutions through the design and delivery of technology and services.

Role Responsibilities

The Product Branch is looking for seven (7) Senior Service Designers. Reporting to the Manager, Product and Delivery, this position is a core member of a delivery team and leads the work to define the right problem to solve and the right solution to build - ensuring products and services are designed around real user needs while balancing organizational goals, policy considerations, and operational realities.

Working closely with product owners, program staff, and other stakeholders, the Senior Service Designer breaks down large, complex mandates into practical and deliverable pieces, builds shared understanding, and maintains alignment throughout delivery - shaping the end-to-end experience and the user interface people interact with so that every touchpoint is accessible, usable, and positive.

The responsibilities of this role include:

Lead human-centred service design activities to define problems, identify opportunities, and develop solutions that balance user, business, policy, and operational needs, using a systems-thinking approach.
Lead service design deliverables - including user research, co-design workshops, journey mapping, service blueprinting, process mapping, prototyping, usability testing, and service performance analysis and reporting.
Lead user experience and interface design, producing evidence-based artifacts across a range of platforms and fidelities, such as sketches, user flows, wireframes, interactive prototypes, high-fidelity designs, reusable components, and design systems.
Ensure work meets web accessibility principles, best practices, and technical implementation techniques, including the Web Content Accessibility Guidelines (WCAG).
Lead and extend AI-augmented design practice - using generative AI and emerging tools to support research, synthesis, ideation, and prototyping, while critically evaluating outputs against quality, ethical, privacy, and accessibility standards.
Provide expertise, advice, and recommendations to support design-driven and AI-enabled service innovation, and build UX capacity through training, mentoring, and the adoption of design standards and tools.
Develop and maintain effective relationships with internal and external stakeholders - from executives to front-line staff - to drive alignment, facilitate co-design, and support effective decision-making.

To be successful in this position, you will demonstrate:

Strong communication and relationship-building skills, with the ability to influence, collaborate, and build consensus across diverse stakeholder groups.
Advanced verbal and written communication skills, including the ability to clearly articulate the value of service design to technical, operational, and executive audiences.
Proven ability to facilitate workshops, guide discussions, and translate complex concepts into actionable insights and recommendations.
AI fluency - comfortable using generative AI and agentic tooling for drafting, analysis, structured retrieval, and automation, and evaluating AI output for risk, hallucination, and sensitivity.

The Job Description is provided for Further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, human-computer interaction, or design), supplemented by four (4) years of progressively responsible, related experience.
Experience applying human-centred and service design methodologies to solve complex problems and improve digital service delivery.
Expertise in planning and conducting user research, analyzing qualitative and quantitative data, and translating insights into actionable recommendations.
Experience leading service design activities, including journey mapping, service blueprinting, co-design workshops, prototyping, and usability testing.
Experience developing user experience and interface design artifacts - user flows, wireframes, interactive prototypes, and high-fidelity designs - using tools such as Figma, Adobe XD, Sketch, or Axure, and building and maintaining component libraries and design systems.
Experience leading, coaching, and collaborating with cross-functional teams within Agile delivery environments to achieve service outcomes.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:

A related master’s degree and a minimum of two (2) years of related experience; or
A related two-year diploma and a minimum of six (6) years of related experience; or
A related one-year certificate and a minimum of seven (7) years of related experience.

Assets:

AI fluency – daily use of generative AI and agentic tooling to build AI-augmented design routines.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (7x positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton or Calgary

Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

Working for the Alberta Public Service
Public Service Pension Plan (PSPP)
Alberta Public Service Benefit Information
Professional learning and development
Research Alberta Public Service Careers tool
Positive workplace culture and work-life balance.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please see Job Application Resoures for information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice
The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at [email protected].

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at [email protected].

Apply About employer

More about this job

Responsibilities

The Senior Service Designer leads human-centred design activities to define problems and develop evidence-based solutions that balance user, business, and policy needs. They collaborate with cross-functional teams to shape end-to-end service experiences while ensuring accessibility and leveraging AI-augmented design practices.

Requirements

Candidates must possess a university degree in a related field and at least four years of progressively responsible experience in service design and digital delivery. Proficiency in user research, interface design tools, and the ability to facilitate workshops and influence stakeholders is essential.

Skills

Service design
Human-centred design
User research
Journey mapping
Service blueprinting
Prototyping
Usability testing
User experience design
Interface design
Web accessibility
Generative AI
Systems thinking
Stakeholder management
Agile delivery
Workshop facilitation
Design systems

Benefits

Public Service Pension Plan
Professional learning and development
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

[email protected]

Keywords

Service Design
Human-Centred Design
User Research
Journey Mapping
Service Blueprinting
Prototyping
Usability Testing
UX Design
UI Design
Web Accessibility
WCAG
Generative AI
Systems Thinking
Agile
Figma
Adobe XD
Sketch
Axure
Design Systems
Stakeholder Management
Digital Delivery
Public Service
Government of Alberta
Technology and Innovation
AI-augmented design

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