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Jobs in Canada

25+ jobs

Added 28 mins ago
BC
Project Director, Mission Critical
Broccolini Construction Inc.
Toronto, ON
- Full-time
Demonstrated leadership in delivering large-scale mission-critical projects of 15 MW or greater, from design development through commissioning and operational handover, with hyperscale…
Added 28 mins ago
Art Director
Cozey
Mont-Royal, QC
Maximize creative impact by partnering with the Brand Manager, Brand Designer, Brand Events Coordinator, Video Art Director, and VP of Creative Marketing to build 360° concepts across web…
Added 28 mins ago
CG
Sr. Copywriter
Canada Goose
Toronto, ON
- Full-time
…creative partner in how we tell our story. Reporting to the Director, Brand Creative Lead, they will shape and evolve our brand voice, partner with Art Directors to concept integrated…
Added 43 mins ago
LL
Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
Reporting to the CEO and Director of Marketing, you will take a hands-on role in executing our social media strategy, developing content plans and editorial calendars aligned with business…
Added 1 hour ago
JM
Director, Publications
JUMP Math
Toronto, ON
- Full-time
Position Summary: Reporting to the Publisher, the Director, Publications is the key project manager overseeing the writing and production processes and staffing for the creation of…
Added 1 hour ago
Social Media Coordinator
Northland Properties
Vancouver, BC
Reporting to the Director of Social Media & Communications, this role will be responsible for content publishing for Northland Properties and our associated hospitality brands, including…
Added 1 hour ago
D
Shopping & Marketplace Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Design audience and targeting architecture for B2B buyers, including CRM and first-party list activation, customer match, account-based audiences, and lookalike strategy that separates new…
Added 1 hour ago
D
Account Strategist, Commerce (Remote Canada) - Future Opening
Directive
Remote, Canada
- Full-time
- Remote
Design audience and targeting architecture for B2B buyers, including CRM and first-party list activation, customer match, account-based audiences, and lookalike strategy that separates new…
Added 2 hours ago
HA
Junior Product Manager, Hugel Canada
Hugel Aesthetics
Toronto, ON
- Full-time
Collaborate with the Marketing Director and cross-functional team to plan and execute national and regional HCP conferences, sponsorships and speaker events with the Marketing Director,…
Added 2 hours ago
CX / CRM Strategist (1 year contract)
VML
Toronto, ON
…Reporting to the CSO and working closely with a CX Strategy Director you will collaborate across a portfolio of brands to play a critical role in solving real brand (business) problems…
Added 2 hours ago
CX/CRM Strategist (1 year contract)
VML Canada (English)
Toronto, ON
…Reporting to the CSO and working closely with a CX Strategy Director you will collaborate across a portfolio of brands to play a critical role in solving real brand (business) problems…
Added 2 hours ago
Director, Technology Delivery
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
We are looking for a Director, Technology Delivery – Finance & Actuarial to lead technology delivery across our Finance and Actuarial portfolio.
Added 2 hours ago
PG
Copywriter
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…identity and objectives. You will collaborate closely with an art director and cross-functional teams to conceptualize and execute creative solutions across various mediums, including…
Added 2 hours ago
PG
Art Director
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As an Art Director, you will support and sometimes lead the creative vision for our projects, ensuring high-quality visual output that aligns with our brand identity and objectives. You…
Added 2 hours ago
SD
Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at…
Added 2 hours ago
UG
Supervisor, Creative Services and Strategy (Temporary, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
…campaigns. Multi-channel campaigns include: advertising, print, digital, broadcast (radio, television), out of home (transit, billboards, bus shelters), signage, vehicle wraps, banners and…
Added 3 hours ago
B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
…of our growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
Added 3 hours ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 3 hours ago
IT
Director of Applications, Data & Integration
Ignite Technical Resources
Vancouver, BC
- Full-time
On behalf of our Professional Services Client, Ignite Technical Resources is recruiting for a Director, Applications & Data Engineering: AI & Integration to join our Client’s team on a…
Added 3 hours ago
D
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Datatonic
Remote, Canada
- Full-time
- Remote
7–12 years of experience in data, analytics, ML, or cloud engineering/architecture, including in large scale digital/data/AI transformations, with at least 3 years in a pre-sales or…
Added 4 hours ago
W
Director, Geotechnical Engineering Prairies & North
WSP
Calgary, AB
- Full-time
As Director, Geotechnical Engineering – Prairies & North, you will have the opportunity to build on the strength of our existing team, develop our people, expand our capabilities, and…
Added 4 hours ago
Service Analyst
Government of Alberta
AB
The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better…
Added 5 hours ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
…every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and…
Added 5 hours ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the AVP, Ancillary Services, the Associate Director, Marketing and Business Development is accountable for providing strategic leadership for the planning, development,…
Added 5 hours ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…sustainable growth while delivering an exceptional advisor and client…

Service Analyst

AB, Canada

Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

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Job details

Pay: Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)
Apply by: Nov 12, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
Coordinating change management, communications and transition activities to support successful adoption of new digital services.
Developing and delivering training plans, materials and presentations for diverse user groups and stakeholders.
Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

Supporting digital product, service transformation or project delivery in a complex environment.
Project management, requirements gathering, change management and stakeholder engagement.
Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
Working collaboratively with cross-functional teams and diverse stakeholders.

Equivalencies:

A related master’s degree and a minimum of one (1) years of related experience; or
A related two-year diploma and a minimum of four (4) years of related experience; or
A related one-year certificate and a minimum of five (5) years of related experience; or
A minimum of six (6) years of related experience in lieu of formal education.

Assets:

Experience in User experience design / Service Design.
Experience delivering with rapid AI agentic delivery.
Knowledge of AI agentic delivery approaches and human-centred design methods.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (3x Positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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More about this job

Responsibilities

The Service Analyst supports the end-to-end lifecycle of digital service design and delivery by coordinating project activities and facilitating product utilization. They are responsible for identifying service dependencies, managing risks, and developing mitigation strategies while collaborating with cross-functional teams to ensure operational success.

Requirements

Candidates must possess a university degree in a related field such as Computer Science, Information Technology, or Public Administration, supplemented by at least two years of progressively responsible experience. Strong analytical, communication, and project management skills are required to navigate complex digital environments and deliver effective solutions.

Skills

Analytical skills
Critical thinking
Problem-solving
Project management
Business acumen
Communication
Facilitation
Presentation skills
Change management
Requirements gathering
Stakeholder engagement
Service design
Digital product delivery
Risk management
Collaboration

Benefits

Public Service Pension Plan
Professional learning and development
Positive workplace culture
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

Michelle.Elliott@gov.ab.ca

Keywords

Service Analyst
Digital Design
Product Delivery
AI Factory
Change Management
Risk Mitigation
KPIs
Dashboards
Human-centred design
Project Planning
Compliance
Stakeholder Engagement
Operational Support
Quality Assurance
Continuous Improvement
Government of Alberta
Public Service
Technology and Innovation
Service Integration
Requirements Gathering

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