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25+ jobs

Added 4 mins ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
We are seeking an experienced Senior Data Analyst, Advanced Analytics & Data Science to support Retail Media Network (RMN) initiatives for one of our enterprise clients. In this…
Added 19 mins ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
…also brings junior team members in contact with senior cross-functional team members and clients at the earliest possible stage, allowing them to gain experience in managing and cultivating…
Added 19 mins ago
HB
Senior Business Analyst
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work…
Added 19 mins ago
YM
Analyst – Data Analytics & Reporting (Parts & Accessories)
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Works closely with cross-functional teams (P&A SCM {supply-chain materials} Team, GYPA {Genuine Yamaha Parts & Accessories} Order Management, PLMs, Field Sales, S&OP, Directors/Leadership)…
Added 34 mins ago
PG
SOC Analyst
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The SOC Analyst is responsible for day-to-day security threat monitoring and analysis. This role manages and documents security incidents, reviews security alerts for compliance, works with…
Added 49 mins ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
Partner with cross-team and cross-functional stakeholders on strategic initiatives that improve workflows, remove process blockers, and drive operational excellence.
Added 1 hour ago
OT
Senior Manager, Valuation
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
A Chartered Financial Analyst (“CFA”) and/or Chartered Business Valuator (“CBV”) designation OR equivalent international accreditation/designation
Added 1 hour ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Support / manage the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
Added 1 hour ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
…Office and regional stakeholders, while coordinating cross-functional projects and initiatives that strengthen collaboration between Japan and…
Added 1 hour ago
PC
Senior Financial Analyst
People Corporation
Calgary, AB · Winnipeg, MB · Toronto, ON · AB - PC Calgary
- Full-time
The Senior Financial Analyst is a key finance partner to the assigned portfolio, working closely with the Senior Director, Financial Planning & Analysis and business leaders to understand…
Added 1 hour ago
C
Sr. Financial Analyst, Fixed Asset Management, Settlement Operations
CIBC
Toronto, ON
- Full-time
As a member of Settlement Operations, the Sr. Financial Analyst operates in an environment where strong cross-functional knowledge is required in order to support and assist across…
Added 1 hour ago
M
IT Governance Analyst, Global Technology
Manulife
Toronto, ON
- Full-time
The IT Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with…
Added 1 hour ago
Service Analyst
Government of Alberta
AB
The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product…
Added 1 hour ago
JA
Software Analyst Intern (Winter 2027, 8 months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
We are looking for a Software Analyst Intern to join us for an 8-month internship at our Toronto office. You will perform Data Science(Data Mining/AI) work, design, analysis, programming…
Added 1 hour ago
MC
Oracle QA Analyst
MatchBox Consulting Group
Vancouver, BC
- Contract
MatchBox Consulting Group is currently seeking an Oracle QA Analyst for a 6 month contract role with a client of ours located in Vancouver. Hybrid role - Metro Vancouver candidates only!
Added 1 hour ago
JA
Software Analyst
JR Automation
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 hour ago
Revenue Management Analyst
Elexicon Energy Inc.
Ajax, ON
Reporting to the Manager, Billing and Revenue Management the Analyst is responsible for investigating and resolving complex billing and metering data issues that fall outside standard…
Added 1 hour ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
…Office and regional stakeholders, while coordinating cross-functional projects and initiatives that strengthen collaboration between Japan and…
Added 1 hour ago
AG
SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
6-10+ years as an SAP Finance Functional Consultant or Business Systems Analyst
Added 1 hour ago
H
Senior Quality Assurance Analyst
Hays
Montreal, QC
- $80 CAD / hour
- Contract
The QA Analyst will be responsible for planning, coordinating, and executing functional, integration, regression, and user acceptance testing for financial planning solutions, with…
Added 1 hour ago
AG
SAP MM / EWM Support Analyst – Coupa Procurement
Addmore Group
Calgary, AB
- Contract
SAP MM / EWM Support Analyst - Coupa Procurement
Added 2 hours ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
The FC Data & Analytics team is seeking a Senior Data Analyst to join our Ultimate Team (UT) function. Reporting to a Senior Manager, you will collaborate closely with production and…
Added 2 hours ago
Technical Analyst, Metering Registration and Integration and Meter Data Management
Independent Electricity System Operator
Canada
Developing and maintaining the functional specifications for revenue metering including site documentation and totalization tables, on-site communication equipment and systems, meter data…
Added 2 hours ago
KC
Financial Analyst - CONTRACT: 20-months
KIK Consumer Products
Concord, ON
- Full-time
The Corporate Financial Analyst supports the corporate finance & accounting team serving all KIK’s divisions and functional teams by turning financial and operational data into clear,…
Added 2 hours ago
FB
Senior Analyst, Marketing Automation and Email
Fairstone Bank
London, ON · Toronto, ON
- Full-time
Join Fairstone Bank as a Senior Analyst, Marketing Automation and Email, and be part of our talented and growing team!

Service Analyst

AB, Canada

Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

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Job details

Pay: Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)
Apply by: Nov 12, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
Coordinating change management, communications and transition activities to support successful adoption of new digital services.
Developing and delivering training plans, materials and presentations for diverse user groups and stakeholders.
Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

Supporting digital product, service transformation or project delivery in a complex environment.
Project management, requirements gathering, change management and stakeholder engagement.
Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
Working collaboratively with cross-functional teams and diverse stakeholders.

Equivalencies:

A related master’s degree and a minimum of one (1) years of related experience; or
A related two-year diploma and a minimum of four (4) years of related experience; or
A related one-year certificate and a minimum of five (5) years of related experience; or
A minimum of six (6) years of related experience in lieu of formal education.

Assets:

Experience in User experience design / Service Design.
Experience delivering with rapid AI agentic delivery.
Knowledge of AI agentic delivery approaches and human-centred design methods.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (3x Positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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More about this job

Responsibilities

The Service Analyst supports the end-to-end lifecycle of digital service design and delivery by coordinating project activities and facilitating product utilization. They are responsible for identifying service dependencies, managing risks, and developing mitigation strategies while collaborating with cross-functional teams to ensure operational success.

Requirements

Candidates must possess a university degree in a related field such as Computer Science, Information Technology, or Public Administration, supplemented by at least two years of progressively responsible experience. Strong analytical, communication, and project management skills are required to navigate complex digital environments and deliver effective solutions.

Skills

Analytical skills
Critical thinking
Problem-solving
Project management
Business acumen
Communication
Facilitation
Presentation skills
Change management
Requirements gathering
Stakeholder engagement
Service design
Digital product delivery
Risk management
Collaboration

Benefits

Public Service Pension Plan
Professional learning and development
Positive workplace culture
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

Michelle.Elliott@gov.ab.ca

Keywords

Service Analyst
Digital Design
Product Delivery
AI Factory
Change Management
Risk Mitigation
KPIs
Dashboards
Human-centred design
Project Planning
Compliance
Stakeholder Engagement
Operational Support
Quality Assurance
Continuous Improvement
Government of Alberta
Public Service
Technology and Innovation
Service Integration
Requirements Gathering

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