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Added 11 mins ago
VC
Mental Health & Substance Use Nurse (RN/RPN), Inpatient/Outpatient Unit - Powell River, BC
Vancouver Coastal Health
Powell River, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 26 mins ago
Retail Experience Lead
Fire & Flower Inc.
Morinville, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 26 mins ago
Human Resource Manager-Critical Environments
Price Industries Limited
Winnipeg, MB
Act as the primary on-site HR lead for unionized labour relations matters within Critical Environments
Added 26 mins ago
Human Resources Manager
Stella-Jones
Gormley, ON · Shelburne, ON
Participate actively in the development and implementation of solutions for improvements in areas including but not limited to: Talent Acquisition, Onboarding, New Hire Orientation,…
Added 26 mins ago
C
Senior Solutions Engineer
ChapsVision
Montreal, QC
- Full-time
Expérience dans l’implémentation de plateformes de recherche d’entreprise (enterprise search).
Added 26 mins ago
Test Automation Lead
Freedom Mobile
Toronto, ON
Drive an automation-first quality testing strategy and lead the design, implementation, and scaling of automation solutions across programs.
Added 26 mins ago
HA
Junior Product Manager, Hugel Canada
Hugel Aesthetics
Toronto, ON
- Full-time
…Company’s dedicated North American business unit, established to lead commercialization in the United States, Canada and Australia. Backed by Hugel’s global scale and expertise, Hugel…
Added 26 mins ago
Y
Project Manager - Remediation
YORK1
Concord, ON
- Full-time
- Contract
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
Added 26 mins ago
Senior Manager, HR Business Partner (Technology)
Scotiabank
Toronto, ON
Change Management & Workforce Planning: Lead organizational change efforts to build an adaptable workforce, anticipate future talent needs, and ensure the organization possesses the right…
Added 41 mins ago
PS
Ottawa Head Event Supervisor
Puppy Sphere
Ottawa, ON
- $20 CAD / hour
- Part-time
As we continue to grow in Ottawa, we're looking for a passionate and knowledgeable Head Supervisor to help lead our Ottawa Pack. If you are a highly organized, hardworking and creative…
Added 41 mins ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
Lead a team of Business Intelligence Analysts and analytics professionals responsible for delivering enterprise reporting, dashboards, scorecards, and analytical insights.
Added 41 mins ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
· Lead the end-to-end business systems analysis activities for the Volcker workstream, from discovery and scope definition through implementation and post-release validation.
Added 41 mins ago
NC
Human Resources Business Advisor - 18-Month term
NAV CANADA
Montreal, QC
- Full-time
…and enhancement of existing HR programs and practices, and implementation of new programs and procedures that reflect best practices, legislative requirements and NAV CANADA’s corporate…
Added 41 mins ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 41 mins ago
C
Senior Cloud and DevOps Engineer - Vice President
Citi
Mississauga, ON
- Full-time
…the Technology team. The overall objective of this role is to lead applications systems analysis and programming…
Added 41 mins ago
C
Consultant, Business System Analysis
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC Team as a Consultant, Business Systems Analysis. You’ll lead complex projects to design strategic solutions aligned to CIBC’s enterprise architecture roadmap. As a…
Added 41 mins ago
C
Advice and Investing Platform Specialist
CIBC
Toronto, ON
- Full-time
Reporting to the Chapter Lead, the Advice and Investing Platform Specialist is responsible for identifying and advancing opportunities to optimize the client experience for the Savings and…
Added 41 mins ago
Director, Technology Delivery
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
We are looking for a Director, Technology Delivery – Finance & Actuarial to lead technology delivery across our Finance and Actuarial portfolio.
Added 55 mins ago
M
Senior Advisor, Operations Performance
Metrolinx
Canada
- Full-time
Lead and coordinate special projects and multidisciplinary initiatives driven by the Executive Office, CEO, SMT and Board. Represent the VP in enterprise-wide projects, provide advisory…
Added 55 mins ago
SD
Director, Pharmacy Experience and Transformation
Shoppers Drug Mart
Toronto, ON
- Full-time
Manage projects: lead planning; monitor and report on progress; execute appropriate risk management, stakeholder management and change management activities; collaborate with various teams…
Added 55 mins ago
SD
Supervisor, Production
Shoppers Drug Mart
Mississauga, ON
- Full-time
…the staff and the organization are met. The Supervisor will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to…
Added 55 mins ago
Manager - Primary Health Care
Nova Scotia Health and IWK Health
Sydney, NS
…promote our declaration of health. The manager is responsible to lead and engage others through partnerships intended to achieve results that facilitate system transformation and the…
Added 55 mins ago
Health Services Leader - Primary Health Care
Nova Scotia Health and IWK Health
Dartmouth, NS
The Health Services Lead, Primary Health Care is a member of the Primary Health Care leadership team and is responsible for advancing priorities of the portfolio via supporting the ongoing…
Added 56 mins ago
Senior FPGA Research Engineer
Barco
Vancouver, BC
…iteration of our FPGA-based Edge AI compute module. You will lead FPGA architecture and accelerator-interface implementation, and co-develop the board with electronics and embedded-software…
Added 59 mins ago
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Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
…Financial Reporting Standards (IFRS) to guide the development and implementation of sound financial policies and…

Service Analyst

AB, Canada

Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

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Job details

Pay: Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)
Apply by: Nov 12, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
Coordinating change management, communications and transition activities to support successful adoption of new digital services.
Developing and delivering training plans, materials and presentations for diverse user groups and stakeholders.
Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

Supporting digital product, service transformation or project delivery in a complex environment.
Project management, requirements gathering, change management and stakeholder engagement.
Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
Working collaboratively with cross-functional teams and diverse stakeholders.

Equivalencies:

A related master’s degree and a minimum of one (1) years of related experience; or
A related two-year diploma and a minimum of four (4) years of related experience; or
A related one-year certificate and a minimum of five (5) years of related experience; or
A minimum of six (6) years of related experience in lieu of formal education.

Assets:

Experience in User experience design / Service Design.
Experience delivering with rapid AI agentic delivery.
Knowledge of AI agentic delivery approaches and human-centred design methods.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (3x Positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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More about this job

Responsibilities

The Service Analyst supports the end-to-end lifecycle of digital service design and delivery by coordinating project activities and facilitating product utilization. They are responsible for identifying service dependencies, managing risks, and developing mitigation strategies while collaborating with cross-functional teams to ensure operational success.

Requirements

Candidates must possess a university degree in a related field such as Computer Science, Information Technology, or Public Administration, supplemented by at least two years of progressively responsible experience. Strong analytical, communication, and project management skills are required to navigate complex digital environments and deliver effective solutions.

Skills

Analytical skills
Critical thinking
Problem-solving
Project management
Business acumen
Communication
Facilitation
Presentation skills
Change management
Requirements gathering
Stakeholder engagement
Service design
Digital product delivery
Risk management
Collaboration

Benefits

Public Service Pension Plan
Professional learning and development
Positive workplace culture
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

Michelle.Elliott@gov.ab.ca

Keywords

Service Analyst
Digital Design
Product Delivery
AI Factory
Change Management
Risk Mitigation
KPIs
Dashboards
Human-centred design
Project Planning
Compliance
Stakeholder Engagement
Operational Support
Quality Assurance
Continuous Improvement
Government of Alberta
Public Service
Technology and Innovation
Service Integration
Requirements Gathering

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