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Added 15 mins ago
RB
Operations Analyst (Fund Accounting)
Royal Bank of Canada
Toronto, ON
- Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 29 mins ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
…environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of…
Added 29 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 29 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 29 mins ago
NL
Analyste Microbiologie - Microbiology Analyst
Neopharm Labs
Blainville, QC
- Full-time
Soutenir Les Entreprises Des Sciences De La Vie - Qu’elles Soient Émergentes Ou Établies - Dans Leur Quête D’innovation Médicale, Avec Une Approche Axée Sur
Added 29 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 44 mins ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
We are seeking an experienced Senior Data Analyst, Advanced Analytics & Data Science to support Retail Media Network (RMN) initiatives for one of our enterprise clients. In this…
Added 1 hour ago
KB
Financial Analyst
Kent Building Supplies
Saint John, NB
- Full-time
…people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a…
Added 1 hour ago
Entry-Level Analyst – Product & Accounting Control
mthree Recruiting Portal
Montreal, QC
Esprit d’initiative, attitude exemplaire, innovation, enthousiasme, rigueur et orientation vers les résultats.
Added 1 hour ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the…
Added 1 hour ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 hour ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 1 hour ago
T
Senior Bus Mgmt Analyst
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 1 hour ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
…listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your…
Added 1 hour ago
R
Senior Procurement Analyst (Onsite)
RTX
Ottawa, ON
- Full-time
We are currently hiring a Senior Procurement Analyst for the Missions systems Procurement team in Ottawa - CA
Added 1 hour ago
Service Analyst
Government of Alberta
AB
The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product…
Added 2 hours ago
RM
Financial Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Join a team that cares for its people, values collaboration, embraces innovation, and works together to create a Community for Life.
Added 2 hours ago
R
Operations Analyst (Fund Accounting)
RBC
Toronto, ON
- Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 2 hours ago
JA
Software Analyst Intern (Winter 2027, 8 months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 2 hours ago
Marketing Operations Analyst
D2L
Canada
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 2 hours ago
M
Corporate Strategy Analyst
MUFG
Toronto, ON
- Full-time
…listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your…
Added 2 hours ago
JI
Financial Analyst
J.D. Irving, Limited
Saint John, NB
- Full-time
…people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a…
Added 2 hours ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
…connecting a global community of fans to The World's Game through innovation and unrivaled…
Added 2 hours ago
Technical Analyst, Metering Registration and Integration and Meter Data Management
Independent Electricity System Operator
Canada
…electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and…
Added 3 hours ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Service Analyst

AB, Canada

Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

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Job details

Pay: Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)
Apply by: Nov 12, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
Coordinating change management, communications and transition activities to support successful adoption of new digital services.
Developing and delivering training plans, materials and presentations for diverse user groups and stakeholders.
Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

Supporting digital product, service transformation or project delivery in a complex environment.
Project management, requirements gathering, change management and stakeholder engagement.
Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
Working collaboratively with cross-functional teams and diverse stakeholders.

Equivalencies:

A related master’s degree and a minimum of one (1) years of related experience; or
A related two-year diploma and a minimum of four (4) years of related experience; or
A related one-year certificate and a minimum of five (5) years of related experience; or
A minimum of six (6) years of related experience in lieu of formal education.

Assets:

Experience in User experience design / Service Design.
Experience delivering with rapid AI agentic delivery.
Knowledge of AI agentic delivery approaches and human-centred design methods.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (3x Positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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More about this job

Responsibilities

The Service Analyst supports the end-to-end lifecycle of digital service design and delivery by coordinating project activities and facilitating product utilization. They are responsible for identifying service dependencies, managing risks, and developing mitigation strategies while collaborating with cross-functional teams to ensure operational success.

Requirements

Candidates must possess a university degree in a related field such as Computer Science, Information Technology, or Public Administration, supplemented by at least two years of progressively responsible experience. Strong analytical, communication, and project management skills are required to navigate complex digital environments and deliver effective solutions.

Skills

Analytical skills
Critical thinking
Problem-solving
Project management
Business acumen
Communication
Facilitation
Presentation skills
Change management
Requirements gathering
Stakeholder engagement
Service design
Digital product delivery
Risk management
Collaboration

Benefits

Public Service Pension Plan
Professional learning and development
Positive workplace culture
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

Michelle.Elliott@gov.ab.ca

Keywords

Service Analyst
Digital Design
Product Delivery
AI Factory
Change Management
Risk Mitigation
KPIs
Dashboards
Human-centred design
Project Planning
Compliance
Stakeholder Engagement
Operational Support
Quality Assurance
Continuous Improvement
Government of Alberta
Public Service
Technology and Innovation
Service Integration
Requirements Gathering

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