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25+ jobs

Added 6 mins ago
SAP Service Management Consultant
Syntax
Thornhill, ON
…continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP…
Added 6 mins ago
Software Engineering Team Lead - Industrial Automation & Robotics Platform
Lincoln Electric
Hamilton, ON
We are seeking a hands-on Software Engineering Team Lead to lead the development, support, and continuous improvement of an industrial automation platform that orchestrates machine…
Added 6 mins ago
C
Senior Process Designer
CIMIC
Vancouver, BC
- Full-time
Collaborate with process, mechanical, structural, electrical, and project engineering teams to ensure integrated design solutions.
Added 6 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates…
Added 6 mins ago
K
Senior Consultant, ServiceNow
KPMG
ON · Kitchener, Ontario
- Full-time
…stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory…
Added 6 mins ago
M
Lead Instructor (Fall, Multi-Location)
MakerKids
Toronto, ON · GTA, ON
- $18 to $22 CAD / hour
- Full-time
Lead students through project-based learning using platforms such as Scratch, Python, Roblox Studio, Unreal Engine, and Unity
Added 6 mins ago
W
Senior / Lead Piping Designer
Wood
Edmonton, AB
- Full-time
Wood is currently recruiting for a Lead Piping Designer to join our Edmonton office within the Oil & Gas Canada business unit. We are looking for a motivated, energetic individual with…
Added 6 mins ago
NS
Continuous Improvement Coordinator
Nova Scotia Power
Sydney, NS
- Full-time
…a permanent position. Reporting to the Process & Compliance Lead, you will support the planning, coordination, execution, and reporting of continuous improvement initiatives across Power…
Added 6 mins ago
AC
Account Specialist (Surety)
Aon Corporation
Winnipeg, MB
- Full-time
Skills and experience that will lead to success
Added 6 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
NHWELMEN Construction is seeking an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is…
Added 6 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
…furnaces, connect to the grid. The IESO is launching a new Project Management Framework bring greater rigour, accountability, and customer focus to the connection process. This shift is…
Added 6 mins ago
Superintendent Park Board
City of Vancouver
Vancouver, BC
…supplemented by courses in forest management, arboriculture, project management and supervisory training or an equivalent combination of training and…
Added 6 mins ago
S
Team Leader, Aquatics
Stantec
Fredericton, NB
- Full-time
Stantec is seeking a Team Leader to lead our Aquatic team in Atlantic Canada. In this role, you’ll combine people leadership, project management expertise, and technical excellence to drive…
Added 6 mins ago
Manager, Damages & Valuations
Secretariat
Toronto, ON
Managers lead the day-to-day delivery of engagements and work closely with senior professionals and testifying experts on complex valuation and damages issues. The role includes developing…
Added 6 mins ago
S
Lead Structural Naval Architect
Seaspan
Victoria, BC
- Full-time
Victoria Shipyards is seeking an experienced Lead Structural Naval Architect to provide technical leadership and advanced engineering expertise for ship repair and conversion projects.…
Added 6 mins ago
CC
Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
- Full-time
Lead assigned groups and project teams on continuous improvement activities using lean concepts and tools.
Added 6 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 6 mins ago
KB
Financial Analyst
Kent Building Supplies
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 6 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 6 mins ago
B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Lead internal project teams, establish clear roles and expectations, and coordinate contributions from strategy, client engagement, studio and other specialists.
Added 6 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Fredericton, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 6 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…data valorization, automation, and artificial intelligence. Lead major technology projects and ensure their effective integration into…
Added 6 mins ago
IT
Director of Applications, Data & Integration
Ignite Technical Resources
Vancouver, BC
- Full-time
The Director, Applications & Data Engineering will lead enterprise application architecture, software engineering, data management, and integration capabilities. This role focuses on…
Added 6 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
NHWELMEN Construction is seeking an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is…
Added 21 mins ago
Nuclear Services Technologist
ATS Automation
Cambridge, ON
Perform project management tasks for customer deliverables.

Service Analyst

AB, Canada

Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

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Job details

Pay: Job Information Job Title: Service Analyst Job Requisition ID: 89054 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Competition Closing Date: November 12, 2026 Classification: Program Services 3 Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)
Apply by: Nov 12, 2026
Working hours: 36.25 hours per week
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Information
Job Title: Service Analyst
Job Requisition ID: 89054
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: November 12, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.

The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls.

The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies.

Role Responsibilities

The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product.

The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions.

The responsibilities of this role include:

Supporting end-to-end product delivery, including requirements gathering, project planning, compliance activities, release planning and implementation.
Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies.
Coordinating change management, communications and transition activities to support successful adoption of new digital services.
Developing and delivering training plans, materials and presentations for diverse user groups and stakeholders.
Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements.
Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement.
Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders.

To be successful in this role, you will demonstrate:

Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery.
Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment.
Strong collaboration and teamwork skills to work effectively across cross-functional product teams.
Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

Requirements:

A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Preference will be given to candidates with experience in:

Supporting digital product, service transformation or project delivery in a complex environment.
Project management, requirements gathering, change management and stakeholder engagement.
Analyzing business and user needs, identifying risks and supporting the implementation of solutions.
Working collaboratively with cross-functional teams and diverse stakeholders.

Equivalencies:

A related master’s degree and a minimum of one (1) years of related experience; or
A related two-year diploma and a minimum of four (4) years of related experience; or
A related one-year certificate and a minimum of five (5) years of related experience; or
A minimum of six (6) years of related experience in lieu of formal education.

Assets:

Experience in User experience design / Service Design.
Experience delivering with rapid AI agentic delivery.
Knowledge of AI agentic delivery approaches and human-centred design methods.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position (3x Positions)

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates may be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP).
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Protection of Privacy Act Collection Notice

The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at JobBoard@gov.ab.ca.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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More about this job

Responsibilities

The Service Analyst supports the end-to-end lifecycle of digital service design and delivery by coordinating project activities and facilitating product utilization. They are responsible for identifying service dependencies, managing risks, and developing mitigation strategies while collaborating with cross-functional teams to ensure operational success.

Requirements

Candidates must possess a university degree in a related field such as Computer Science, Information Technology, or Public Administration, supplemented by at least two years of progressively responsible experience. Strong analytical, communication, and project management skills are required to navigate complex digital environments and deliver effective solutions.

Skills

Analytical skills
Critical thinking
Problem-solving
Project management
Business acumen
Communication
Facilitation
Presentation skills
Change management
Requirements gathering
Stakeholder engagement
Service design
Digital product delivery
Risk management
Collaboration

Benefits

Public Service Pension Plan
Professional learning and development
Positive workplace culture
Work-life balance

Visa sponsorship

Not detected in the job text

Hiring contact

Michelle Elliott

Hiring contact email

Michelle.Elliott@gov.ab.ca

Keywords

Service Analyst
Digital Design
Product Delivery
AI Factory
Change Management
Risk Mitigation
KPIs
Dashboards
Human-centred design
Project Planning
Compliance
Stakeholder Engagement
Operational Support
Quality Assurance
Continuous Improvement
Government of Alberta
Public Service
Technology and Innovation
Service Integration
Requirements Gathering

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