Stakeholder Business Coordinator

Job Information
Job Title: Stakeholder Business Coordinator

Job Requisition ID: 89246 Ministry: Education and Childcare Location: Edmonton

Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Temporary

Scope: Open Competition

Closing Date: November 23,2026 Classification: Administrative Support 6 Salary: $2,265.79 - $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Ministry of Education and Childcare support students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The Ministry has the following responsibilities: develop curriculum and set standards; evaluate curriculum and assess outcomes; teacher development and certification; support students with diverse learning needs; fund and support school boards; First Nations, Métis and Inuit and francophone education; and oversee basic education policy and regulations.

Role Responsibilities

Build connections. Drive collaboration. Make an impact. As a Stakeholder Business Coordinator, you’ll bring people together, strengthen stakeholder relationships and help turn priorities into meaningful results.

Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries and supporting service delivery. The role maintains training and operational materials, coordinates information sessions and Action Requests, tracks emerging issues, and supports process improvements. The position also contributes to PASI system enhancements and User Acceptance Testing (UAT) to help ensure accurate, efficient and responsive student record services.

Stakeholder Support & Service Delivery

• Monitor the Student Records Business Support Mailbox and respond to inquiries with timely, accurate and consistent information.
• Support the Student Records Call Centre, assisting school authorities, ministry staff and other stakeholders with inquiries and issue resolution.
• Research, verify and communicate information related to student records processes, policies and regulations.

Training, Communications & Coordination

• Develop, organize and maintain training materials, operational resources and multimedia content, ensuring accuracy and quality.
• Coordinate stakeholder information sessions, including scheduling, logistics and preparation of materials.
• Support the coordination and tracking of Action Requests (ARTs) as required.

Reporting & Continuous Improvement

• Compile data and prepare reports to identify trends and support operational decision-making.
• Monitor emerging issues and provide concise updates to the Team Lead.
• Identify opportunities to streamline processes, resolve routine issues and improve service delivery.
• Maintain and update operational manuals and supporting documentation.

PASI System Support & Testing

• Support PASI system enhancements and related administrative and documentation activities.
• Participate in User Acceptance Testing (UAT) to validate system functionality and ensure changes meet operational requirements.

 The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Develop Networks: Build cross-functional relationships with identified key contacts, leading to accelerated decision making.
• Creative Problem Solving: Collaborate with internal and external stakeholders to define scope, facilitate root cause analysis and find optimal solutions.
• Systems Thinking: Drive efficiency by scoping and streamlining activities that require multi-team collaboration.

Qualifications

Minimum Recruitment Standard 

High School Diploma and four years of related experience.

Equivalency: Directly related experience or education considered based on:

one year of experience for one year of education or

one year of education for one year of experience.

Preference will be given to candidates with a two-year diploma in Business Administration, Public Administration, or a related field.

In addition to the preferred education, the following relevant knowledge, skills and experience will be considered valuable assets.

Knowledge, Skills & Experience

• Knowledge of student information systems, including PASI/PASIprep and SIS.
• Understanding of data security, privacy, access and records management.
• Strong written, verbal and presentation skills with diverse stakeholders.
• Experience developing training materials, guides and digital learning resources.
• Strong research, analytical and problem-solving skills.
• Ability to work independently, exercise sound judgment and manage sensitive issues.
• Experience with stakeholder engagement and relationship management.
• Proficiency with Microsoft Office, Adobe Acrobat Pro and Camtasia.
• Experience with business processes, problem solving and continuous improvement.
• Knowledge of student records legislation, policies and procedures, including the Education Act, Student Record Regulation and related guidelines.
• Strong organization, time management and attention to detail.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work:

Monday to Friday (8:15am – 4:30pm) in person.

There are one (1) Temporary), full-time position working 36.25 hours per week, Monday to Friday.

This position is based in Edmonton. 44 Capital Boulevard, Second Floor, 10044 -108 Street.

This is an 8-month temporary opportunity ending August 06, 2027, with the potential for extension, subject to operational requirements.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.

How To Apply 

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Liliane Karara at Liliane.Karara@gov.ab.ca.