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Added 4 mins ago
S
Community Resource Connector C&W
Sanya’k̓ula
Vancouver, BC
- Full-time
…Resource Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health…
Added 4 mins ago
NC
Primary Worker
Native Counselling Services of Alberta
Red Deer, AB
- $50,000 CAD / year
- Internship
…and guidance where individuals want. Our housing supportive program is currently looking for individuals to work full time. Our supportive housing facility is open 24 hours requiring…
Added 4 mins ago
NC
Primary Worker
Native Counselling Services of Alberta
Red Deer, AB
- $25 CAD / hour
- Internship
…and guidance where individuals want. Our housing supportive program is currently looking for individuals to work full time. Our supportive housing facility is open 24 hours requiring…
Added 4 mins ago
TT
Commercial Finance Business Partner
Tundra Technical Solutions
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Maintain documented burden calculations by relevant geography, worker classification, client or program requirements, and applicable cost caps or thresholds.
Added 4 mins ago
CS
Community Disability Worker I (Full-time) - Catholic Social Services
Catholic Social Services
Innisfail, AB
- Full-time
…opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental disabilities? If the answer is “Yes!”, this is the job…
Added 19 mins ago
LC
Housekeeper_FT-Perm (Bargaining Unit Position)
LOFT Community Services
Remote, Canada
- $49,512 to $50,428 CAD / year
- Full-time
- Remote
Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in…
Added 19 mins ago
CT
Addiction and Mental Health Worker, ReachOut/988
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $37.26 CAD / hour
- Part-time
Warm transfer callers to local crisis response teams, Support Line and other partners as defined by program protocols
Added 19 mins ago
CT
Addiction & Mental Health Worker, HART Hub & Withdrawal Mgmt Float
CMHA Thames Valley Addiction and Mental Health Services
ON
- $27.14 to $37.26 CAD / hour
- Part-time
The Addiction and Mental Health Worker in the Withdrawal Management Services program will actively support individuals who are experiencing withdrawal from substances in a community…
Added 19 mins ago
CT
Addiction and Mental Health Worker, HART Hub London
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $30.01 CAD / hour
- Part-time
Relief Addiction and Mental Health Workers within the Hubs program, will assists clients with integrated care planning, system connection and navigation, onsite support with basic needs,…
Added 19 mins ago
MI
Buyer
Magna International
Milton, ON
- Full-time
…technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied…
Added 33 mins ago
LH
Developmental Service Worker (DSW)
LENDING HAND HOME CARE SERVICES
Tillsonburg, ON
- Full-time
We are currently hiring a Developmental Service Worker (DSW) to join our team and provide one-on-one support to our pediatric clients.
Added 33 mins ago
CP
Social Worker
Canuck Place Children's Hospice
Abbotsford, BC
- Part-time
Reporting to the Manager, Counselling Services, the social worker is accountable for providing advanced therapeutic clinical counselling and consultative social work services that…
Added 34 mins ago
SS
Personal Support Worker | Temporary Part Time| Days
Sienna Senior Living
Ingersoll, ON
- Part-time
…a meaningful difference in residents’ lives. As a Personal Support Worker, you’ll form a deep understanding of your residents and their living experience. You will build relationships with…
Added 34 mins ago
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Personal Support Worker | Permanent Part Time| Evenings
Sienna Senior Living
Ingersoll, ON
- Part-time
…a meaningful difference in residents’ lives. As a Personal Support Worker, you’ll form a deep understanding of your residents and their living experience. You will build relationships with…
Added 49 mins ago
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Transitional Care Supervisor (Social Worker) - 18 Months Term
SPRINT Senior Care
ON · York, ON
- Full-time
Support and assist the Client Services Manager in overseeing effective day-to-day operation of the program, including supervising staff and volunteers, and ensuring clients’ well-being,…
Added 49 mins ago
AG
Facilities & Maintenance Technician III
AtomVie Global Radiopharma Inc.
Hamilton, ON
- $70,000 to $87,000 CAD / year
- Full-time
This posting is for an existing vacancy to support the expansion of the company.
Added 50 mins ago
PSW
Bayshore
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Personal Support Worker diploma or equivalent (evidence required)
Added 1 hour ago
TP
Victim Services Worker
Trimark People Solutions
Alert Bay, BC
- Full-time
The Victim Services Worker provides support and information to victims and their families as they navigate the legal process. The role helps ensure that victims' rights are protected and…
Added 1 hour ago
LA
Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Attend at various office locations in the district to support the Duty Counsel program in that location.
Added 1 hour ago
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Residential Support Worker-Casual
The Salvation Army in Canada
Moncton, NB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
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Legal Aid Worker
Legal Aid Ontario
Toronto, ON
- Contract
Attend at various office locations in the district to support the Duty Counsel program in that location.
Added 1 hour ago
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Life Enrichment Worker_FT-Perm
LOFT Community Services
Toronto, ON
- $52,022 to $61,821 CAD / year
- Full-time
The Life Enrichment Worker (LEW) is responsible for working within an interdisciplinary team and enhancing the quality of life for older adults and seniors living within a LOFT Program who…
Added 1 hour ago
BC
Bed Allocator
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Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 hour ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.

Government of Alberta

Support and Financial Services Coordinator (SFSC) Talent Pool

AB, Canada

Classification: Program Services 1 Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375 /year)

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Job details

Pay: Classification: Program Services 1 Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375 /year)
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Information

Job Title: Supports and Financial Services Coordinator (SFSC) Talent Pool Job Requisition ID: 87983 Ministry: Assisted Living and Social Services Location: Various locations across AB Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Regular/Temporary Scope: Open Competition Closing Date: November 23, 2026

Classification: Program Services 1 Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375 /year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports, continuing care and other social-based programs.

To find out more about our work visit Assisted Living and Social Services.

Role Responsibilities

Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.

In this role, you will interact with clients by telephone, as this is a call centre environment. You will review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support a client’s action plan by ensuring the Albertan is committed and accountable for progress towards their self-sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening. Responsibilities involve the following:

Assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions and documenting interactions in multiple computer systems;
Advising clients of their rights; income support benefit entitlements and their responsibilities;
Providing referrals and support to help benefit recipients access employment and training services, and labour market information and community resources.

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.

This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders.

Creative Problem Solving: to assess options and implications in new ways to achieve outcomes and solutions.

Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.

Agility: to anticipate, assess, and quickly adapt to changing priorities, maintain resilience in uncertainty and effectively work in a changing environment.

Develop Networks: proactively building networks, connecting and building trust in relationships with different stakeholders.

Develop Self and Others: a commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Required:

Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education

Preference will be given to candidates with:

Completed diploma or degree in Social work, Human Ecology, Psychology, Sociology, Rehab Studies, Community Services, Criminology, Counselling, Human Services, Political Science, Addictions Service, Anthropology, Social Justice
2 years of related work experience

In your Cover Letter please describe how you demonstrated the assets listed below in your previous role(s).

Assets:

Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances);
Effective written and verbal communication skills, including de-escalation strategies.
Experience in providing customer service to clients including those experiencing crisis
Experience in a call centre
Experience in navigating simultaneously through different web-based computer systems combined with proficiency in keyboarding.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work: Fulltime in office; 8:15am – 4:30pm; 36.25 hours/week; Monday to Friday.

There may be full-time permanent and temporary positions available, and we welcome applicants from the locations in the following worksites to support vacancies across our province.

You must be willing to work in one of the offices listed below:

North Zone:

North Alberta: Edmonton and greater area.
North West Alberta: Slave Lake, Hinton, Edson, High Prairie, Peace River, High Level, Whitecourt, and Grande Prairie.
North East Alberta: St. Paul, Vegreville, Bonnyville, Cold Lake, Fort McMurray, Lac La Biche, Barrhead, Athabasca, and Westlock.

South Zone:

Calgary and greater area, Canmore.
Southern Alberta: Lethbridge, Medicine Hat, Crowsnest Pass, Brooks.
Central Alberta: Red Deer, Olds, Stettler, Wainwright, Vermilion, Lloydminster, Drumheller, Drayton Valley, Rocky Mountain House, Camrose, Wetaskiwin.

Successful candidates may be eligible for the Northern Allowance in designated locations.

Final candidates for this competition will be asked to undergo an academic verification and security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Candidates who are successful in the selection process will be placed in a Talent Pool for 12 months. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities as vacancies arise in the location you apply to. Should you qualify, your resume is added to a qualified list for consideration for other opportunities at the same or lower classification levels.

As a qualified candidate:

You were successful in the interview (pending reference and other pre-employment checks) but were not selected.
You may be considered for future opportunities in the same or a lower classification for a period of twelve (12) months.
If you are contacted regarding other opportunities, it will be your decision whether to pursue these.
If you choose to pursue these opportunities, the recruitment process may involve further assessments specific to the position.

In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.

For employment: Please indicate whether your work experience is casual, part-time or full-time.

Example: Community Support Worker, Jan 2018 - June 2021, Part-time (three 8 hr. shifts/week).

For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated.

Examples:

Bachelor of Arts, major in Psychology, University of Alberta, 2009
Social Work Diploma (1 year), Campbell College, 2017

Other items may include:

Links and information on what we have to offer:

Working for the Alberta Public Service.
Public Service Pension Plan (PSPP) .
Alberta Public Service Benefit Information.
Professional learning and development.
Research Alberta Public Service Careers tool.
Positive workplace culture and work-life balance.

How to Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see Job Application Resources for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their applications

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact the ALSS inbox at PSC.ALSS-Recruitment@gov.ab.ca

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More about this job

Responsibilities

The Support and Financial Services Coordinator determines ongoing eligibility for the Income Support program and assists clients in achieving their action plan goals. This role involves providing financial benefits, offering referrals to community resources, and managing client interactions within a call centre environment.

Requirements

Candidates must possess a two-year diploma or degree in a related field or equivalent experience. Strong customer service skills, proficiency in navigating multiple computer systems, and the ability to work with vulnerable populations are required.

Skills

Customer service
Administrative support
Problem-solving
Conflict resolution
Active listening
Critical thinking
Data entry
Multitasking
De-escalation
Case management
Documentation
Computer proficiency
Assessment
Communication

Benefits

Public Service Pension Plan
Professional learning and development
Northern Allowance
Attraction bonus
Retention allowance

Visa sponsorship

Not detected in the job text

Keywords

Income Support
Social Services
Call Centre
Case Management
Eligibility Determination
Public Service
Government of Alberta
Client Services
Financial Assistance
Employment Services
De-escalation
Conflict Resolution
Data Management
Legislation
Action Plan
Social Work
Human Services
Community Resources
Assessment
Documentation

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