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Added 34 mins ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Collaborate with the Database/Data Manager to monitor data quality and identify outstanding data issues.
Added 34 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Link clinical, radiologic, surgical (lesion mapping) and pathology data to banked samples in the study database,
Added 34 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Collaborate with database managers and programmers for EDC implementation and quality control.
Added 34 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is also responsible for coordinating the integration of the clinical data obtained into different database platforms.
Added 1 hour ago
LH
Job Developer
Lifemark Health Group
Fort McMurray, AB
- Full-time
The Job Developer will be responsible for linking adult participants to work experience and employment opportunities. The Job Developer will also facilitate regular workshops on employment…
Added 1 hour ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 1 hour ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 1 hour ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work closely with project managers, implementation teams, system administrators, architects, vendors as needed, and database administrators to ensure testing activities align with project…
Added 1 hour ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Database: Strong skills in Oracle SQL and DB2, including query and script development.
Added 1 hour ago
SM
RQ11698 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with extensive hands-on experience in Microsoft Dynamics CRM, Dynamics 365, CRM customization, enterprise integrations, Power Apps, Power…
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Evaluate and verify some issues discovered, log probable software bugs in Husky tracking database.
Added 2 hours ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
…data compilation, documentation and entry into the ACS NSQIP database of all eligible surgeries for the hospital. The SCR works closely with the members of the Department of Surgery to…
Added 2 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 2 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 2 hours ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Database: Strong skills in Oracle SQL and DB2, including query and script development.
Added 2 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 2 hours ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Database: Strong skills in Oracle SQL and DB2, including query and script development.
Added 2 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work closely with project managers, implementation teams, system administrators, architects, vendors as needed, and database administrators to ensure testing activities align with project…
Added 2 hours ago
SM
RQ11698 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with extensive hands-on experience in Microsoft Dynamics CRM, Dynamics 365, CRM customization, enterprise integrations, Power Apps, Power…
Added 2 hours ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 2 hours ago
SM
RQ11698 – Software Developer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with extensive hands-on experience in Microsoft Dynamics CRM, Dynamics 365, CRM customization, enterprise integrations, Power Apps, Power…
Added 2 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work closely with project managers, implementation teams, system administrators, architects, vendors as needed, and database administrators to ensure testing activities align with project…
Added 2 hours ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 2 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Added 2 hours ago
UO
Field Education Coordinator
University of Victoria
Victoria, BC
- Full-time
Demonstrated ability and willingness to learn and use new technology and software programs, including experience and knowledge of various database platforms.

Government of New Brunswick

TeleServices Agents

NB, Canada
NB, Canada, Canada

Salary: $25.82 - $30.59 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation · Part-time

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Job details

Pay: Salary: $25.82 - $30.59 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation
Job type: Part-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Service New Brunswick

Administrative Services Level 3 / TeleServices Agents

Regular Part-time

17661 (R85-2026/27-502)

Open Competition

Flexible

Service New Brunswick (SNB) is seeking individuals to join the TeleServices Branch as TeleServices Agents.

Working at Service New Brunswick is more than just a job - it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

Human-Centered: We prioritize well-being and flexibility for our employees.
Driven by Growth: We invest in your professional development and career advancement.
Celebrating Excellence: We recognize and reward outstanding contributions.
United by Purpose: Every project you work on makes a real difference for New Brunswickers.
Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

We are a dynamic team of professionals who are passionate about our province, its residents and excellence in delivery service. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure.

As a member of the TeleServices Team, the successful candidates will be responsible for:

Obtaining knowledge about government services offered by SNB TeleServices
Assessing client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners
Using resources including online manuals, guides, and contacts in other government departments
Understanding and navigating the software of SNB, as well as of various partners
Problem solving and escalating concerns as needed
Collecting, compiling and tracking data to take the pulse on services
Providing floor coaching, team support, and/or on-the-job training as you gain experience or as needed
Please ensure that you indicate the competition number 17661 (R85-2026/27-502) when applying.
ESSENTIAL QUALIFICATIONS: High School Diploma and a post-secondary diploma in related field. A minimum of three (3) years of related work experience in a related field. An equivalent combination of education, training and experience may be considered.
Written and spoken competence in English and French is required.
Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.
OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:
Some weekday evenings and weekend work hours may be required.
Candidates will be required to undergo Criminal History Clearance prior to appointment
BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:
Client Service Orientation
Effective Interactive Communication
Flexibility
Results Orientation
Teamwork and Cooperation
Ability to use Office Technology, Software and Applications
Planning and Organizing Skills
Written Communication
TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:
Ability to use Office Technology, Software and Applications
Planning and Organizing Skills
Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $25.82 - $30.59 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

The wage scales shown reflect the newly signed NBU Collective Agreement. During the implementation period, new hires may temporarily be placed on the wage scale in effect prior to the new collective agreement. Once processing is complete, employees will receive any applicable retroactive adjustments.

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx by using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by October 22, 2026 and indicate competition number 17661 (R85-2026/27-502).

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply however only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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More about this job

Responsibilities

TeleServices Agents provide over-the-phone government services by assessing client needs, processing transactions, and updating computerized databases. They also provide floor coaching, team support, and on-the-job training while ensuring accurate information is relayed to the public.

Requirements

Candidates must possess a high school diploma and a post-secondary diploma in a related field, along with a minimum of three years of related work experience. Proficiency in both English and French is required, and candidates must be able to work some evenings and weekends.

Skills

Client service orientation
Effective interactive communication
Flexibility
Results orientation
Teamwork and cooperation
Office technology
Software proficiency
Planning and organizing skills
Written communication
Problem solving
Data entry
Transaction processing
Database management
Floor coaching
Training delivery

Benefits

Employee recognition program
Mentoring program
Training and development opportunities
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

TeleServices
Government services
Administrative services
Database management
Client support
Public service
Transaction processing
Data collection
Floor coaching
Training
Bilingual
Criminal history clearance
NBU Collective Agreement
Service New Brunswick
Office technology

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