Client Service Officer A

The Department of Social Supports and Well-Being is seeking motivated, service-driven professionals to join our team as a Client Services Officer A. We offer comprehensive onboarding and training to set you up for success, ongoing professional development, opportunities to grow your career, and the chance to make a real difference in people’s lives and local economies.

These opportunities are available in various locations across the province, with current openings in:

St. John’s (Confederation Building) – 6 Temporary Positions

St. John’s (Pippy Place) – 1 Temporary Position

Carbonear – 1 Permanent Position, 4 Temporary Positions

About Us

The Department of Social Supports and Well-Being supports individuals, families and communities in Newfoundland and Labrador in achieving improved health and social well-being and reduced poverty. The Income Support Division is a client-focused team dedicated to delivering high-quality financial assistance services while fostering a respectful, inclusive, and supportive environment for both clients and employees.

The Income Support Program provides basic financial benefits and other services to eligible low-income individuals and families to assist in meeting daily living expenses. The Income Support Program is governed by the Income and Employment Support Act and Regulations.

About the Opportunities

When you join our team, you’ll be part of a supportive, collaborative, and purpose-driven environment where your work directly supports clients across Newfoundland and Labrador. You will work in and contribute to a dynamic and dedicated team. Your work may include:

· Assessing clients’ needs, while determining initial and continuing eligibility for programming and financial benefits

· Utilizing information technology, including Microsoft 365, to deliver services and manage data

· Administering programs and services in accordance with departmental policies, procedures and legislation

· Performing quality assurance activities to ensure program integrity

· Collaborating with community partners and other stakeholders to deliver programs and services

· Participating in delivery of presentations to various groups

·Interpreting departmental policy and procedures

· Contributing to continuous improvement activities and other related duties as required

Screening Criteria

About You

You have a degree in business, economics, social sciences or equivalent combination of training and experience. You have related experience delivering frontline services to individuals facing financial, employment, and/or social barriers. You have experience with financial management and/or case management, including client intake, assessment, determining eligibility, intervention management, and follow-up.

Assessment Criteria

Operating in a frontline service role, you are an effective communicator while interacting with a variety of clients (individuals, employers, community organizations, and others). With effective critical thinking and organizational skills, you directly help clients navigate income support programs and services. You excel at building and maintaining professional relationships. You conduct quality assurance activities to ensure program integrity and continuous improvement. You thrive in a professional environment that is team-oriented, dynamic and offers variety in each workday. You apply confidentiality and privacy practices in all situations.

Conditions of Employment

Conditions of Offer

1. Recent and satisfactory Certificate of Conduct from local police

Conditions of Acceptance

1. Willing to accept requirement for access to private transportation for business purposes

2. Willing to accept day and overnight travel (occasional)

3. Willing to accept overtime (occasional)

Information for Applicants

Please contact us to learn more:

Thomas Hayward, Regional Manager: ThomasHayward@gov.nl.ca (St. John’s, Carbonear, Clarenville, Marystown)

Tara Pearce, Regional Manager: TaraPearce@gov.nl.ca (Gander, Grand-Falls Windsor, Corner Brook, Happy Valley – Goose Bay, Stephenville, Channel – Port Aux Basque)