Client Services Officer A
- Channel-Port aux Basques, NL, Canada
$31.37 to $34.89 CAD / hour · Full-time
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Job details
- Pay
- $31.37 to $34.89 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Department of Social Supports and Well-Being
Reporting to the Client Services Manager, the Client Services Officer A provides comprehensive and quality front-line service to clients enquiring about programs offered by Income Support Services. This position assesses clients’ needs, determines initial and continuing eligibility for programming and calculates financial benefits; administers programs and services in accordance with departmental policies, procedures and legislation; collaborates with community partners and other stakeholders to deliver programs and services; interprets departmental policy and procedures; utilizes information technologies to deliver services and manage data; performs quality assurance activities to ensure program integrity; participates in delivery of presentations to various groups; contributes to continuous improvement activities; and other related duties as required.
Screening Criteria
- Completion of a degree in a related field (equivalencies will be considered)
- Relevant client service experience
- Experience providing service to clients experiencing financial, employment and/or social issues (asset)
- Case management experience (asset)
Assessment Criteria
- Knowledge of client service delivery practices
- Knowledge of income support (asset)
- Ability to effectively exchange information
- Ability to work independently and manage time and tasks
- Ability to manage stress
- Ability to think critically
Conditions of Offer
- Recent and satisfactory Certificate of Conduct from local police (or equivalent)
Conditions of Acceptance
- Willing to accept requirement for access to private transportation for business purposes
- Acknowledges requirement for some travel (occasional)
Information for Applicants
In your application, please identify which location you would prefer, Stephenville, Channel Port-aux-Basques, or both.
For more information about this opportunity please contact Pat Pittman, Client Services Manager, at 709-643-9246 or patpittman@gov.nl.ca.
More about this job
Responsibilities
Provide front-line service to clients by assessing needs, determining eligibility, calculating benefits, and administering income support programs in accordance with policies and legislation. Collaborate with community partners, manage program data, conduct quality assurance, deliver presentations, and contribute to continuous improvement.
Requirements
A degree in a related field or an accepted equivalent and relevant client service experience are required. Experience serving clients with financial, employment, or social issues and case management experience are assets; candidates should also demonstrate communication, independent work, time and stress management, and critical-thinking abilities.
Skills
- Client Service
- Eligibility Assessment
- Financial Benefit Calculation
- Case Management
- Income Support
- Policy Interpretation
- Program Administration
- Stakeholder Collaboration
- Information Technology
- Data Management
- Quality Assurance
- Presentation Delivery
- Continuous Improvement
- Time Management
- Stress Management
- Critical Thinking
Visa sponsorship
Not detected in the job text
Hiring contact
Pat Pittman
Hiring contact email
patpittman@gov.nl.ca
Categories
- Social Services
- Customer Service & Support
- Government & Public Sector
- Administrative
Keywords
- Client Services
- Income Support Services
- Eligibility Assessment
- Financial Benefits
- Case Management
- Client Needs Assessment
- Program Administration
- Departmental Policies
- Legislation
- Policy Interpretation
- Community Partners
- Stakeholder Collaboration
- Information Technology
- Data Management
- Quality Assurance
- Program Integrity
- Presentations
- Continuous Improvement
- Client Service Delivery
- Financial Issues
- Employment Issues
- Social Issues