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Added 4 mins ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
…responsible for the delivery of critical masterbrand campaigns that support category and brand differentiators and key commercial retail moments. You will bring these to life through…
Added 4 mins ago
S
Asset Protection Partner
sephora.com
Vancouver, BC
- $25 to $30 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 18 mins ago
AA
electrical mechanic
Aliments Asta inc
Saint-Alexandre-de-Kamouraska, QC
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 18 mins ago
SD
Pharmacy Student, Hourly Part Time Day
Shoppers Drug Mart
Burnaby, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 mins ago
AH
Business Strategy & Product Management (AI) Intern
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
MLSE is seeking a motivated Business Strategy & Product Management Intern currently enrolled in a university program to support our Strategy & AI teams for a 4-month internship. This role…
Added 18 mins ago
BQ
QNX Embedded Development Manager (Open Source)
BlackBerry QNX
Ottawa, ON
- Full-time
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable…
Added 18 mins ago
B
QNX Embedded Development Manager (Open Source)
BlackBerry
Ottawa, ON
- Full-time
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable…
Added 18 mins ago
Member Advice Specialist (Fixed-term 16 months) - Cottonwood Branch
Coast Capital Savings
Chilliwack, BC
Added 18 mins ago
S
Engineer I, Grad Rotation Program
Seaspan
North Vancouver, BC
- Full-time
…recruiting 6 engineering graduates to join our Graduate Rotation Program commencing in September 2027. In this two-year program you will gain meaningful work experience, mentorship, and…
Added 33 mins ago
UH
Data Science Analyst (Data Integration)
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 33 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Added 33 mins ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
…creative output by developing beautiful, brand-aligned assets that support campaigns, elevate our digital presence, and visually express our repositioning journey. If you thrive at the…
Added 1 hour ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Support contractors to develop pedagogically-sound curriculum for face-to-face, blended, and online learning environments.
Added 1 hour ago
CC
Restaurant Manager | Broadway + Granville
Cactus Club Cafe
Vancouver, BC
- Full-time
Support your growth and well-being with a wellness spending account, a Cactus food dine in card, and an annual education allowance
Added 1 hour ago
CC
Restaurant Manager | Yaletown
Cactus Club Cafe
Vancouver, BC
- Full-time
Support your growth and well-being with a wellness spending account, a Cactus food dine in card, and an annual education allowance
Added 1 hour ago
CC
Restaurant Manager | Coal Harbour
Cactus Club Cafe
Vancouver, BC
- Full-time
Support your growth and well-being with a wellness spending account, a Cactus food dine in card, and an annual education allowance
Added 1 hour ago
GA
Early Childhood Educator
Gananoque and District Co-Operative Nursery School
Gananoque, ON
- Full-time
…looking for caring, thoughtful educators to join our toddler program. We welcome applications from Registered Early Childhood Educators (RECEs), as well as dedicated professionals with…
Added 1 hour ago
Business & Financial Performance Manager
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Familiarize, support, and maintain regulatory performance and internal metrics.
Added 1 hour ago
M(
Business Strategy & Product Management (AI) Intern
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
MLSE is seeking a motivated Business Strategy & Product Management Intern currently enrolled in a university program to support our Strategy & AI teams for a 4-month internship. This role…
Added 1 hour ago
Environmental Protection Officer - Wetlands Specialist
Government of Alberta
AB
Participation in the development the provincial wetland program
Added 1 hour ago
S
Stage Experience Lead - Full Time
Sephora
Lethbridge, AB
- $20 to $23.55 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 1 hour ago
BH
Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
Oversees and works closely with the Specialty Nursing Clinical Support Specialist to develop and implement program specific education, forms, and SOP development, for the Specialty Nursing…
Added 1 hour ago
LH
2600002811 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Full-time
Current Basic Life Support (BLS) certification from the Heart and Stroke Foundation is required
Added 1 hour ago
LH
2600002791 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Internship
…facilitating group work and providing individual and family support/counselling/health teaching. The Registered Nurse will document all aspects of patient care and actively participate in…

Government of Nunavut Recruitment

Deskside Support Supervisor

Iqaluit, NU, Canada

Salary range: $116,540 to $132,262 per year, 37.5 hours/week · Full-time

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Job details

Pay: Salary range: $116,540 to $132,262 per year, 37.5 hours/week
Job type: Full-time
Apply by: Oct 23, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 1, 2026

Original job description

Title: Deskside Support Supervisor
Department: Transportation and Infrastructure Nunavut
Community: Iqaluit
Requisition Number: 1008
Type of Employment: Indeterminate

Salary range: $116,540 to $132,262 per year, 37.5 hours/week

Northern Allowance: $16,328 per year

Housing: Subsidized Staff Housing is not Available
Union Status:Nunavut Employees Union
Closing date: October 23, 2026 @ 11:59 p.m. eastern time

This employment opportunity is restricted to residents of Iqaluit only.

An eligibility list may be created to fill future vacancies.

Reporting to the Manager, Government of Nunavut ServiceDesk, The Deskside Support Supervisor is a senior member of the Government of Nunavut ServiceDesk team located in Iqaluit. The Service Desk forms an integral part of the client support functions for the citizens of Nunavut and GN departmental clients. The two main service delivery functions the Service Desk provides are the handling of all Incidents reported by clients and deskside support requests for office applications including all information communications technology hardware and software installed in client's offices. The GN Service Desk operates by receiving, documenting, assigning, and tracking all Call Centre incidents, requests for information and requests for informatics services on behalf of the Government of Nunavut (GN) and associated third party organizations and agencies. The GN Service Desk processes all Incidents and requests through direct telephone support or via dispatching deskside support technicians to the user office.

The Primary Responsibilities of the Supervisor Includes the following:

To provide supervisory duties for the team of Deskside Support agents within headquarters and Qikiqtaaluk region,
To provide escalation technical support for GN Service Desk Deskside Support agents.
To monitor and optimize the daily GN Service Desk and Deskside support processing of requests and incidents.
Provide mentorship and training to other Service Desk personnel to ensure staff members increase service delivery for the Government of Nunavut
This position is accountable for the supervision and technical development of Territorial Student Employment Program, Summer Student Equal Employment Program, Co-op and Apprenticeship participants assigned to the team.
Mmonitors and reports on receiving, configuration, installation, and standards compliance for all newly purchased informatics equipment and software.
Analyzes Deskside support service queues and ticket documentation.
Adjusts Deskside support team handling of service requests and incidents to improve service delivery.
Executes quality assurance reports and surveys to ensure customer service levels are maintained for the GN Service Desk.

The knowledge, skills, and abilities required for this job are usually obtained through a Diploma in Informatics Technology or related field from a recognized University.

Two (2) years relevant experience.
One (1) year of supervisory experience leading teams of technical support personnel
Proven experience in analysing complex technical issues and proposing solutions

to problems not previously encountered as well as having the ability to work independently or as part of a team environment.

ITIL Certification

This is a Position of Trust and a satisfactory Criminal Record Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
Applicants may submit their resume in any of the Official Languages of Nunavut.
Only those candidates selected for an interview will be contacted.
The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.

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More about this job

Responsibilities

The Deskside Support Supervisor manages a team of support agents, providing technical escalation, mentorship, and oversight of daily service desk operations. They are responsible for monitoring service quality, ensuring compliance with informatics standards, and optimizing incident resolution processes.

Requirements

Candidates must possess a diploma in Informatics Technology or a related field along with at least two years of relevant experience. Additionally, one year of supervisory experience in a technical support environment and ITIL certification are required.

Skills

Technical Support
Team Supervision
ITIL
Hardware Troubleshooting
Software Troubleshooting
Mentorship
Quality Assurance
Incident Management
Informatics
Technical Documentation
Staff Training
Configuration Management

Benefits

Northern Allowance

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Service Desk
Informatics
ITIL
Technical Support
Supervision
Quality Assurance
Incident Management
Hardware
Software
Government of Nunavut
Mentorship
Training
Compliance
Ticket Documentation
Infrastructure
Transportation

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