Licensing and Permit Agent
- Whitehorse, YT, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
This posting is to a full-time Permanent position, 75 hours biweekly
Our role
As trusted environmental stewards, Department of Environment professionals are committed to a healthy, sustainable and prosperous Yukon. Our people are dedicated to keeping the air, land and water clean, the responsible management of wildlife and fostering opportunities to connect with nature. We enrich governance through building our relationships with Yukon First Nation and transboundary Indigenous partners and through the application of both science and traditional knowledge in our decision-making.
Your role
Do you have a passion for outdoor pursuits including hunting, fishing and camping? Are you keen to assist others learn about these opportunities?
As the Licensing and Permit Agent, you’ll support our vision and values through front line service to the public. Licensing and Permit Agents review applications for licensure and permit hunters, anglers, trappers and campers; provide information and education to promote awareness of individual legislative rights and responsibilities and provide administrative intake services for biological submissions.
The Client Solutions team strives to deliver exceptional client service in a fast-paced setting. We are looking to add a skilled and dedicated representative to our team! Previous experience in a licensing and permit (or similar) role is an asset.
For information about the position please review the full job description at the bottom of this page.
If you have questions about this opportunity, please contact the Client Services Supervisor, Veronica Wall, at Veronica.Wall@yukon.ca .
For more information about applying on this opportunity, please contact Human Resources Consultant, Laura Figueroa, at Laura.Figueroa@yukon.ca .
Essential Qualifications
To be considered for this opportunity, you’ll need to demonstrate how you meet the following qualifications in your resume. Be sure to highlight how the experience you have acquired aligns with the ‘must haves’ for this position, including the month and year for each work experience entry. Selection for further consideration is based solely on the information you provide in your resume.
- Experience delivering in-person customer service in fast-paced, high-volume office environments.
- Experience Interpreting, communicating and applying complex policies and legislation while adhering to regulatory requirements.
- Experience handling financial transactions (debit/credit card, cash) and reconciling cash.
- Previous work in a regulatory or permitting environment or hunting setting is considered an asset.
Candidates should have and will be assessed on:
- Exceptional client service abilities, using tact and diplomacy at all times. bn
- Clear communication skills, self-motivated and able to take initiative.
- Ability to understand, communicate, and apply complex policies and legislation.
- Organizational and problem-solving skills under pressure.
- Strong attention to detail and high degree of accuracy.
Yukon government has been recognized as a Top 100 Canadian Employer since 2014 .
We support balancing personal and professional needs through comprehensive benefits, the ability to build your professional skills through learning and developmental opportunities, and flexible work and leave options.
There’s No Best Way To Tell You Why Yukon Is An Amazing Place To Live And Work But You Can See Some Of What Our Territory Has To Offer Here
Travel Yukon
Eligibility List
12 months
More about this job
Responsibilities
Review licensing and permit applications for hunters, anglers, trappers, and campers, and provide front-line service and information about legislative rights and responsibilities. Provide administrative intake services for biological submissions and help deliver client service in a fast-paced environment.
Requirements
Applicants must demonstrate experience providing in-person customer service in fast-paced, high-volume office environments, interpreting and applying complex policies and legislation, and handling and reconciling financial transactions. Experience in a regulatory or permitting environment or a hunting setting is an asset; strong communication, organization, problem-solving, tact, and attention to detail are also sought.
Skills
- In-Person Customer Service
- Client Service
- Policy Interpretation
- Legislation Application
- Regulatory Compliance
- Financial Transactions
- Cash Reconciliation
- Clear Communication
- Tact and Diplomacy
- Initiative
- Organization
- Problem-Solving
- Attention to Detail
- Accuracy
- Licensing and Permitting
Benefits
- Comprehensive Benefits
- Learning and Development Opportunities
- Flexible Work and Leave Options
Visa sponsorship
Not detected in the job text
Hiring contact
Veronica Wall
Hiring contact email
Veronica.Wall@yukon.ca
Categories
- Government & Public Sector
- Customer Service & Support
- Environmental & Sustainability
- Administrative
Keywords
- Licensing
- Permits
- Hunting
- Fishing
- Trapping
- Camping
- Customer Service
- Client Service
- Application Review
- Policies
- Legislation
- Regulatory Requirements
- Financial Transactions
- Cash Reconciliation
- Biological Submissions
- Public Education
- Environmental Stewardship
- Wildlife Management
- Traditional Knowledge
- Yukon First Nations