Territorial Service Liaison
- Whitehorse, YT, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Join Our Team at the Department of Highways and Public Works!
Are you ready to make a positive impact on Yukon communities? The Department of Highways and Public Works provides the necessary structure that makes life in Yukon possible. Together, we are committed to uphold the values of safety, innovation, teamwork, and leadership in our everyday work.
We are currently seeking a talented individual to join our Transportation team. This position liaises with Territorial Representative and Agent offices throughout the territory to ensure services provided on behalf of Yukon Motor Vehicles comply with relevant legislation, regulations, policies and procedures.
For more information on what we offer, terms and conditions of employment, how to apply, and tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon (yukoncareerpaths.ca)
Essential Qualifications
Please submit your resume clearly demonstrating how you meet the qualifications below. Selections for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions.
- Experience providing customer service in a high traffic/high volume regulatory environment;
- Experience interpreting policy and providing advice;
- Experience administering training and guidance;
- Experience using networked and personal computer applications (i.e. Outlook, Word, Excel).
Desired Knowledge, Skills And Suitability
The ideal candidate will possess these qualifications, skills and knowledge, but also demonstrate suitability for the role and organizational culture. Key competencies for success in this role include:
- Excellent organizational skills and adaptability to changing priorities;
- Ability to provide exceptional customer service;
- Experience with financial transactions and cash reconciliation process;
- Ability to understand and explain legislation and policies;
- Ability to act tactfully and use diplomacy when dealing with confidential matters;
- Ability to work independently and within a team setting;
- Effective oral and written communication skills, with strong attention to detail
- Excellent interpersonal skills, contribute to a team and maintain effective working relationships
This is a designated position within the Yukon public service which requires the following job requirements:
- Occasional travel throughout Yukon.
For more information about this position, please contact Daniela Ruf, Manager, Motor Vehicles at Daniela.Ruf@yukon.ca .
For more information on what is happening at HPW, we encourage you to check us out on Yukon.ca , Facebook !
If you have questions about our recruitment process or what rewarding career opportunities are available within Highways and Public Works, please contact: Kylie Townend, at Kylie.Townend@yukon.ca
Eligibility List
12 months
More about this job
Responsibilities
Liaise with Territorial Representative and Agent offices across Yukon to ensure services delivered on behalf of Yukon Motor Vehicles comply with applicable legislation, regulations, policies, and procedures. Provide guidance and training, interpret policies, and support consistent service delivery.
Requirements
Applicants need experience providing customer service in a high-volume regulatory environment, interpreting policy and advising others, administering training and guidance, and using networked and personal computer applications such as Outlook, Word, and Excel. The role also calls for strong organization, adaptability, communication, diplomacy, teamwork, and occasional travel throughout Yukon.
Skills
- Customer Service
- Policy Interpretation
- Legislation Interpretation
- Training and Guidance
- Financial Transactions
- Cash Reconciliation
- Organizational Skills
- Adaptability
- Diplomacy
- Confidentiality
- Teamwork
- Independent Work
- Oral Communication
- Written Communication
- Attention to Detail
- Microsoft Office Applications
Visa sponsorship
Not detected in the job text
Hiring contact
Daniela Ruf
Hiring contact email
Daniela.Ruf@yukon.ca
Categories
- Government & Public Sector
- Transportation
- Customer Service & Support
- Administrative
Keywords
- Yukon Motor Vehicles
- Territorial Representative Offices
- Agent Offices
- Regulatory Environment
- Legislation
- Regulations
- Policies and Procedures
- Customer Service
- Policy Interpretation
- Training
- Guidance
- Financial Transactions
- Cash Reconciliation
- Outlook
- Microsoft Word
- Microsoft Excel
- Confidential Matters
- Territorial Travel
- Transportation
- Government Administration