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Added 21 mins ago
WC
(CAN) Stock Unloader Department Manager
Walmart Canada
Estevan, SK
- Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned tasks relating to receiving and the flow of merchandise through to the sales…
Added 21 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 21 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 21 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 21 mins ago
WC
(CAN) Front End Checkout Team Associate(Cashier)
Walmart Canada
Courtenay, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 21 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 21 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 21 mins ago
FN
EDGE Program, Technical Sales & Consulting: Account Manager (Canada)
FAMU National Alumni Association
Brampton, ON
- Full-time
…share, build relationships at assigned accounts, and growing customer…
Added 21 mins ago
WC
Dairy / Frozen Department Manager
Walmart Canada
Surrey, BC
- Full-time
Position Summary...A Dairy/Frozen Department Manager co-ordinates the merchandise and activities of Associates in a department(s) of a Wal- Mart store through modular integrity, perpetual…
Added 22 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 22 mins ago
BR
Mixer Driver
BURNCO Rock Products Ltd
Saskatoon, SK
- Full-time
BURNCO is hiring full-time Mixer Drivers for our Ready-Mix Division out of Saskatoon, SK. Reporting to the Area Manager, the successful candidates will support our business by providing…
Added 22 mins ago
CK
Senior Manager, Financial Information and Control
Circle K
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 51 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 51 mins ago
Team Lead-Retail
Roots
Montreal, QC
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 51 mins ago
Sales Associate-Retail
Roots
London, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 51 mins ago
Front Office Manager
Coast Hotels
Chilliwack, BC
…diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we…
Added 1 hour ago
LA
Detailer
Lift Auto Group
Edmonton, AB
- Up to $17 CAD / hour
- Full-time
Final quality checks to ensure customer will leave 100% happy with their vehicle.
Added 1 hour ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 1 hour ago
VS
Receptionist (2026-10798)
Verve Senior Living
Langley (District), BC · City of Langley, BC
- Full-time
…experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the…
Added 1 hour ago
T
Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
Colleague and Customer Assistance is a segment under TD's CBTS Canadian Banking Technology Solutions division, where teams such as: Contact Centre, ATM and Customer Assistance have come…
Added 1 hour ago
T
PIA Client Service Associate
TD
Montreal, QC
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 1 hour ago
T
TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
…and growth objectives. Develop a detailed understanding of customer business models, capital structures, funding strategies, transaction flows, and growth plans. Partner with Capital…
Added 1 hour ago
C
Ag Solutions Summer Student
Co-op
Lanigan, SK
- Full-time
Reporting to the Ag Solutions Sales and Operations Manager, you’ll be part of the day-to-day work that keeps our Ag Solutions division moving. You’ll support our team, assist customers, and…
Added 1 hour ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…assurer l’alignement et la cohérence dans l’offre du meilleur service client, tout en maximisant temps et…
Added 1 hour ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.

Gowling WLG

Deskside Technician

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team work together, and are respected and valued for their individual contributions.

PROFILE

Reporting to the Information Technology Manager and Technical Coordinator, the successful candidate will be responsible for application and hardware systems support, ensuring that requests for support are handled or assigned in a timely and effective manner. Although this position receives direction and guidance, the successful candidate will be proactive and independent in their work, ensuring appropriate follow thorough on IT requests.

RESPONSIBILITIES

Providing telephone, email, remote, and on-site support for all applications, proprietary programs, and computer equipment used by the Firm;
Documenting all requests by logging them in the Firm’s tracking system;
Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
Applying all available problem-solving techniques at your disposal to resolve issues prior to assigning them to an appropriate team member;
Monitoring and following up on calls assigned to others, as instructed by the Information Technology Manager;
Troubleshooting and diagnosing hardware and software problems on systems and arranging for external service calls or repairs as appropriate;
Maintain, assign and log temporary equipment. Review equipment that has been returned and reformatting as appropriate, installing new software as required for the next user;
Regularly, as required and along with other members of the Information Services team, participate in technical workstation support and systems implementations and rollouts;
Setup and monitor network printing, software, and communications services;
Other duties as assigned.

QUALIFICATIONS

College diploma in Computer Science or equivalent industry experience;
Two years directly related experience is required;
Strong interpersonal, communication, and teamwork skills;
Strong commitment to taking care of end user needs in a professional and courteous manner;
Demonstrated ability to work well independently and in a team environment;
Demonstrated ability to prioritize and organize workflow ensuring excellent service to firm members and our clients;
Ability to work with strict deadlines and multiple priorities;
Solid background in the use and support of standard business applications. Experience specifically with
Microsoft Windows and the Microsoft Office Suite is required. Experience with iManage, MacPac/Forte, Nuance/Kofax Power PDF, Adobe and SQL would be an asset;
Experience setting up and managing mobile devices (iOS, Android, Blackberry) would be an asset.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
15+ vacation days and hybrid work flexibility
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Deskside Technician is responsible for providing comprehensive hardware and software support, including troubleshooting, system maintenance, and equipment management. They will document all support requests in the tracking system and ensure timely resolution or escalation of technical issues.

Requirements

Candidates must possess a college diploma in Computer Science or equivalent industry experience along with at least two years of directly related experience. Proficiency in Microsoft Windows and Microsoft Office Suite is required, along with strong interpersonal and organizational skills.

Skills

Hardware support
Software support
Troubleshooting
Technical workstation support
Network printing
Microsoft Windows
Microsoft Office Suite
iManage
MacPac/Forte
Nuance/Kofax Power PDF
Adobe
SQL
Mobile device management
Communication skills
Interpersonal skills
Teamwork

Benefits

Health coverage
Dental coverage
Mental health coverage
Lifestyle spending allowance
Vacation days
Hybrid work flexibility
Parental leave top-up
Group Retirement Savings Plan
Short-term disability insurance
Long-term disability insurance
Life insurance
Accident insurance
Critical illness insurance
Employee & Family Assistance Program
Mental Health First Aid
Referral bonuses

Visa sponsorship

Not detected in the job text

Keywords

Deskside Technician
IT Support
Hardware
Software
Troubleshooting
Microsoft Windows
Microsoft Office
iManage
MacPac
Forte
Nuance
Kofax
Adobe
SQL
iOS
Android
Blackberry
Network Printing
Technical Support
Workstation Support
Systems Implementation
IT Infrastructure
Help Desk
Client Service
Computer Science

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