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Added 27 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an…
Added 27 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an…
Added 27 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an…
Added 27 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…diverse divisions including a tribunal made up of adjudicators and staff; an advocate office that operates as an independent program; a medical panels program that facilitates an…
Added 1 hour ago
CN
Commissary & Catering Coordinator
Canadian North
Ottawa, ON
- Full-time
Do you enjoy coordinating complex operations, building strong vendor relationships, and creating exceptional customer experiences? As a Commissary & Catering Coordinator, you'll play a key…
Added 1 hour ago
UO
Field Education Coordinator
University of Victoria
Victoria, BC
- Full-time
The Social Work Field Education Coordinator works closely with on-campus and distance/online students across Canada. In addition, the Coordinator may work with international field…
Added 1 hour ago
L&
Lessons Coordinator
Long & McQuade Musical Instruments
Chilliwack, BC
- Full-time
Basic office administration and customer account management skills
Added 5 hours ago
PH
Assignment Coordinator
ParaMed Home Health Care
Toronto, ON
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 5 hours ago
K
Partner Administrative Assistant, Audit (Vaughan)
KPMG
ON · Vaughan, Ontario
- Full-time
Assist in the proposal process as required, working with the proposal team and proposal coordinator.
Added 6 hours ago
AH
Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Coaldale, AB
- Temporary
…encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency…
Added 6 hours ago
FG
Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Proficiency with Microsoft Office and project management software
Added 6 hours ago
BT
Carrier Sales Coordinator - Mississauga
Bison Transport Inc.
Mississauga, ON
- Full-time
As a Carrier Sales Coordinator, you will play a crucial role in our operations by sourcing and securing reliable carriers to meet our clients' transportation needs. You will be responsible…
Added 6 hours ago
BT
Carrier Sales Coordinator - Winnipeg
Bison Transport Inc.
Winnipeg, MB
- Full-time
As a Carrier Sales Coordinator, you will play a crucial role in our operations by sourcing and securing reliable carriers to meet our clients' transportation needs. You will be responsible…
Added 7 hours ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for…
Added 7 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 7 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
ALA is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information Assisted Living Alberta. Edmonton…
Added 7 hours ago
AH
Fleet Coordinator
Alberta Health Services
Medicine Hat, AB
- Temporary
…encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency…
Added 8 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
…management files, assessing any barriers to ensure timely, effective and successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external…
Added 8 hours ago
TU
Research Assistant (VEC)
The University of British Columbia
Vancouver, BC
- $29.82 to $35.16 CAD / hour
- Part-time
Interfaces with Field Coordinator, Data Coordinator, Statistician and Lab Manager.
Added 8 hours ago
VE
Sr. Surface Land Coordinator
Vermilion Energy
Calgary, AB
- Full-time
Vermilion is seeking a Sr. Surface Land Coordinator to join our Canadian Business Unit as a key partner to our asset teams, brokers, landowners, regulators and other stakeholders, ensuring…
Added 8 hours ago
Patient Service Coordinator
Bayshore
Montreal, QC
The Patient Service Coordinator, under the direction of the Patient Services Supervisor, Specialty
Added 8 hours ago
Community Investment Coordinator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the Community Investment Coordinator compiles, does research, organizes, and analyzes financial information submitted by funded community organizations, and…
Added 8 hours ago
CO
New Patient Coordinator - STO Orthodontists
Corus Orthodontists
Toronto, ON · Scarborough, ON
- $20 to $24 CAD / hour
- Full-time
The New Patient Coordinator is an extended representation of our doctors and practice. It is a key member of the administrative team, accountable for creating positive patient experiences,…
Added 8 hours ago
YO
Regional Coordinator (Bilingual) - Summer Works & Student Exchange Program / Coordonnateur(trice) régional(e) bilingue - Programme Emplois d’été – Échanges étudiants
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
The Regional Coordinator will be a key member of the national team responsible for program implementation, ensuring regional participant targets are met through the development of an…
Added 8 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…

Gowling WLG

Deskside Technician

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team work together, and are respected and valued for their individual contributions.

PROFILE

Reporting to the Information Technology Manager and Technical Coordinator, the successful candidate will be responsible for application and hardware systems support, ensuring that requests for support are handled or assigned in a timely and effective manner. Although this position receives direction and guidance, the successful candidate will be proactive and independent in their work, ensuring appropriate follow thorough on IT requests.

RESPONSIBILITIES

Providing telephone, email, remote, and on-site support for all applications, proprietary programs, and computer equipment used by the Firm;
Documenting all requests by logging them in the Firm’s tracking system;
Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
Applying all available problem-solving techniques at your disposal to resolve issues prior to assigning them to an appropriate team member;
Monitoring and following up on calls assigned to others, as instructed by the Information Technology Manager;
Troubleshooting and diagnosing hardware and software problems on systems and arranging for external service calls or repairs as appropriate;
Maintain, assign and log temporary equipment. Review equipment that has been returned and reformatting as appropriate, installing new software as required for the next user;
Regularly, as required and along with other members of the Information Services team, participate in technical workstation support and systems implementations and rollouts;
Setup and monitor network printing, software, and communications services;
Other duties as assigned.

QUALIFICATIONS

College diploma in Computer Science or equivalent industry experience;
Two years directly related experience is required;
Strong interpersonal, communication, and teamwork skills;
Strong commitment to taking care of end user needs in a professional and courteous manner;
Demonstrated ability to work well independently and in a team environment;
Demonstrated ability to prioritize and organize workflow ensuring excellent service to firm members and our clients;
Ability to work with strict deadlines and multiple priorities;
Solid background in the use and support of standard business applications. Experience specifically with
Microsoft Windows and the Microsoft Office Suite is required. Experience with iManage, MacPac/Forte, Nuance/Kofax Power PDF, Adobe and SQL would be an asset;
Experience setting up and managing mobile devices (iOS, Android, Blackberry) would be an asset.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
15+ vacation days and hybrid work flexibility
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Deskside Technician is responsible for providing comprehensive hardware and software support, including troubleshooting, system maintenance, and equipment management. They will document all support requests in the tracking system and ensure timely resolution or escalation of technical issues.

Requirements

Candidates must possess a college diploma in Computer Science or equivalent industry experience along with at least two years of directly related experience. Proficiency in Microsoft Windows and Microsoft Office Suite is required, along with strong interpersonal and organizational skills.

Skills

Hardware support
Software support
Troubleshooting
Technical workstation support
Network printing
Microsoft Windows
Microsoft Office Suite
iManage
MacPac/Forte
Nuance/Kofax Power PDF
Adobe
SQL
Mobile device management
Communication skills
Interpersonal skills
Teamwork

Benefits

Health coverage
Dental coverage
Mental health coverage
Lifestyle spending allowance
Vacation days
Hybrid work flexibility
Parental leave top-up
Group Retirement Savings Plan
Short-term disability insurance
Long-term disability insurance
Life insurance
Accident insurance
Critical illness insurance
Employee & Family Assistance Program
Mental Health First Aid
Referral bonuses

Visa sponsorship

Not detected in the job text

Keywords

Deskside Technician
IT Support
Hardware
Software
Troubleshooting
Microsoft Windows
Microsoft Office
iManage
MacPac
Forte
Nuance
Kofax
Adobe
SQL
iOS
Android
Blackberry
Network Printing
Technical Support
Workstation Support
Systems Implementation
IT Infrastructure
Help Desk
Client Service
Computer Science

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