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Gowling WLG

Deskside Technician

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team work together, and are respected and valued for their individual contributions.

PROFILE

Reporting to the Information Technology Manager and Technical Coordinator, the successful candidate will be responsible for application and hardware systems support, ensuring that requests for support are handled or assigned in a timely and effective manner. Although this position receives direction and guidance, the successful candidate will be proactive and independent in their work, ensuring appropriate follow thorough on IT requests.

RESPONSIBILITIES

Providing telephone, email, remote, and on-site support for all applications, proprietary programs, and computer equipment used by the Firm;
Documenting all requests by logging them in the Firm’s tracking system;
Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
Applying all available problem-solving techniques at your disposal to resolve issues prior to assigning them to an appropriate team member;
Monitoring and following up on calls assigned to others, as instructed by the Information Technology Manager;
Troubleshooting and diagnosing hardware and software problems on systems and arranging for external service calls or repairs as appropriate;
Maintain, assign and log temporary equipment. Review equipment that has been returned and reformatting as appropriate, installing new software as required for the next user;
Regularly, as required and along with other members of the Information Services team, participate in technical workstation support and systems implementations and rollouts;
Setup and monitor network printing, software, and communications services;
Other duties as assigned.

QUALIFICATIONS

College diploma in Computer Science or equivalent industry experience;
Two years directly related experience is required;
Strong interpersonal, communication, and teamwork skills;
Strong commitment to taking care of end user needs in a professional and courteous manner;
Demonstrated ability to work well independently and in a team environment;
Demonstrated ability to prioritize and organize workflow ensuring excellent service to firm members and our clients;
Ability to work with strict deadlines and multiple priorities;
Solid background in the use and support of standard business applications. Experience specifically with
Microsoft Windows and the Microsoft Office Suite is required. Experience with iManage, MacPac/Forte, Nuance/Kofax Power PDF, Adobe and SQL would be an asset;
Experience setting up and managing mobile devices (iOS, Android, Blackberry) would be an asset.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
15+ vacation days and hybrid work flexibility
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Deskside Technician is responsible for providing comprehensive hardware and software support, including troubleshooting, system installations, and remote assistance. They must document all support requests in the tracking system and ensure timely resolution or escalation of technical issues.

Requirements

Candidates must possess a college diploma in Computer Science or equivalent industry experience along with at least two years of relevant experience. Proficiency in Microsoft Windows and Microsoft Office is required, alongside strong interpersonal and organizational skills.

Skills

Hardware support
Software support
Troubleshooting
Technical support
Microsoft Windows
Microsoft Office Suite
Network printing
Mobile device management
Customer service
Communication
Teamwork
Problem-solving
Documentation
Systems implementation
Time management

Benefits

Health coverage
Dental coverage
Mental health coverage
Lifestyle spending allowance
Vacation days
Hybrid work flexibility
Parental leave top-up
Group retirement savings plan
Short-term disability insurance
Long-term disability insurance
Life insurance
Accident insurance
Critical illness insurance
Employee and family assistance program
Referral bonuses

Visa sponsorship

Not detected in the job text

Keywords

Deskside Technician
IT Support
Hardware
Software
Microsoft Windows
Microsoft Office
iManage
MacPac
Forte
Nuance
Kofax Power PDF
Adobe
SQL
iOS
Android
Blackberry
Network Printing
Troubleshooting
Technical Workstation Support
Systems Implementation
Mobile Device Management
Information Technology

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