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Added 8 mins ago
BP
Server
Boston Pizza
Calgary, AB
- Full-time
Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet…
Added 8 mins ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 23 mins ago
Merchandising Planning and Project Analyst
Vast auto Distribution
Brampton, ON
We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of…
Added 38 mins ago
A
Client Service Representative - Strathmore (12 Month Term)
ATB
Strathmore, AB
- Full-time
Proven customer service and/or sales experience.
Added 38 mins ago
A
Everyday Banking Advisor - Calgary Stephen Avenue
ATB
Calgary, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 38 mins ago
S
Services Lead, Stores - Full Time
sephora.com
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…
Added 38 mins ago
S
Stage Experience Lead - Full Time
sephora.com
Grande Prairie, AB
- $20 to $23.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 38 mins ago
M
Customer Experience Engineer / M365
Microsoft
Toronto, ON
- Full-time
…are a diverse global team of highly motivated, talented and customer obsessed Service engineers who love the balance of engineering and customer disciplines. We are constantly pushing…
Added 38 mins ago
SC
store manager, Truro, New Glasgow, NS
Starbucks Coffee Company
New Glasgow, NS · Truro, NS
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 38 mins ago
SC
store manager, Halifax, NS
Starbucks Coffee Company
Halifax, NS
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 38 mins ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…Ontario, Quebec or Nova Scotia and requires local travel to customer…
Added 38 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
…manufacturing, supply chain, engineering, quality, commercial, and service…
Added 38 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
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Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 38 mins ago
Licensed Assistant Manager Winnipeg MB, LensCrafters
EssilorLuxottica Group
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Previous experience in leadership position within retail & customer service industry
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Previous experience in leadership position within retail & customer service industry
Added 1 hour ago
NC
Automotive Detailer - Full Time - Windsor Airport
National Car Rental
Windsor, ON
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 1 hour ago
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Le Représentant des Ventes en Location/Rental Sales Associate
Ryder System, Inc.
Montreal, QC
- Full-time
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Lead Software Engineer – Application Security & Architecture
Prospect Markets
Vancouver, BC
- Full-time
Prospect Markets is hiring a senior engineer to lead technology initiatives across our platform. You'll bring deep application security and software architecture expertise to a team…
Added 1 hour ago
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Sr. Staff Technical Program Manager - Ads (Canada )
Shopify
Canada
- Full-time
Shopify's Technical Program Managers (TPMs) lead large-scale technical programs that build exceptional products for our merchants, enable entrepreneurship, and create new value for the…
Added 1 hour ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
Strong customer service and relationship-building skills.
Added 1 hour ago
W
Maintenance Supervisor (Manufacturing)
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Concord, ON
- Other
…bakery priorities. Track and eliminate causes of downtime. Lead smaller scope process improvements to achieve specific measurable…
Added 1 hour ago
E
Team Manager (Online Casino Gaming Studio)
Evolution
Burnaby, BC
- $55,000 to $60,000 CAD / year
- Full-time
Lead by example and serve as the first point of contact for your team
Added 1 hour ago
E
Team Manager
Evolution
Burnaby, BC
- Full-time
Lead by example and coach other subordinates on shift
Added 1 hour ago
D
Chef gestionnaire / Chef manager
Dexterra
Montreal, QC
- Contract
The Chef Manager is responsible for overseeing the operations of their assigned unit, which includes food production, customer service, administrative tasks such as ordering and billing,…
Added 1 hour ago
D
Superviseur des services alimentaires
Dexterra
Sainte-Anne-de-Bellevue, QC
- Full-time
The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Contract

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

RESPONSIBILITIES

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

QUALIFICATIONS

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting and prioritizing requests and resolving issues or escalating them as needed. Manage loaner equipment and repairs, follow up on assigned tickets, and participate in workstation support, system implementations, and technology rollouts.

Requirements

Requires at least one year of related technical experience, preferably in a help desk or service desk environment, and a college degree in Computer Science or equivalent. Candidates should have strong communication and customer service skills, be able to work independently and collaboratively, prioritize work effectively, support standard business applications, and lift equipment weighing up to 50 pounds.

Skills

Hardware And Software Troubleshooting
Deskside Support
Help Desk Support
Service Desk Support
Ticketing Systems
Problem Solving
Customer Service
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
System Implementations
Technology Rollouts
Loaner Equipment
Hardware Repairs
Information Technology
Law Practice

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