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Added 3 mins ago
JA
Senior Technician- Rolls-Royce M250 Engine
JMC Aviation
Vancouver, BC
- Full-time
Within this role, you will join an experienced and highly skilled team focused on delivering high-quality engine maintenance, reliability and exceptional customer service.
Added 3 mins ago
BG
Technicien·ne d’équipement lourd | Service Technician - Shop
Brandt Group of Companies
Lac-des-Écorces, QC
- Full-time
Évaluer continuellement les risques liés aux tâches de service et s'assurer que le travail est effectué en toute sécurité et conformément aux normes acceptées.
Added 3 mins ago
BG
Technicien·ne de service chantier | Service Technician - Field
Brandt Group of Companies
Lac-des-Écorces, QC
- Full-time
Brandt Tractor Ltd is currently seeking a Field Service Technician for our Mont-Laurier location.
Added 3 mins ago
CR
Locomotive Mechanic
Cando Rail & Terminals
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- Full-time
Promotes and guides others to understand the daily requirements to effectively service and maintain locomotives.
Added 3 mins ago
BG
Contremaître de chantier | Field Foreman
Brandt Group of Companies
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- Full-time
The Field Foreman is responsible for assisting with the coordination and direction of workload for the Service department to achieve maximum efficiency and productivity, while directly…
Added 3 mins ago
BG
Service Manager
Brandt Group of Companies
Surrey, BC
- Full-time
The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is…
Added 3 mins ago
BG
Heavy Equipment Technician - Shop - Afternoon Shift
Brandt Group of Companies
Ottawa, ON · Carlsbad Springs, ON
- Full-time
Brandt is currently seeking a Heavy Equipment Technician for our Ottawa Construction & Forestry location.
Added 3 mins ago
BG
Agriculture Heavy Equipment Technician
Brandt Group of Companies
Pincher Creek, AB
- Full-time
Our Hanna, AB branch is looking for an exceptional individual to join our service department as a Heavy Equipment Technician (also known as an agriculture equipment technician) for our…
Added 3 mins ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
2+ Years as a biomedical equipment, electronics or field service technician, or equivalent combination of education, training, and experience required
Added 3 mins ago
LI
Field Service Specialist
LGG Industrial
Oshawa, ON
- Full-time
Seeking an experienced Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and…
Added 3 mins ago
LT
Life Spa Lead Artist
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- Full-time
Drives LifeSpa service and retail education within the Life Time ecosystem.
Added 18 mins ago
JA
Senior Technician- Rolls-Royce M250 Engine
JMC Aviation
Dorval, QC
- Full-time
Within this role, you will join an experienced and highly skilled team focused on delivering high-quality engine maintenance, reliability and exceptional customer service.
Added 18 mins ago
BG
Foreman Service_CA
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
The Foreman is responsible for assisting with the coordination and direction of workload for the Service department to achieve maximum efficiency and productivity, while directly quality…
Added 18 mins ago
BG
Foreman
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
3+ years’ experience as a Service Technician, Journeyman certification preferred
Added 18 mins ago
H
IT technician (Equipment and Configuration)
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…environment. They are looking for an IT Equipment Configuration Technician to join their IT team and support the preparation, configuration, repair, and deployment of technology equipment…
Added 18 mins ago
A
Autobody Repair Technician - ACX AutoLux
AutoCanada
Montreal, QC
- Other
The Autobody Repair Technician is responsible for repairing and restoring vehicles that have been damaged in accidents or collisions. This includes inspecting and evaluating damage,…
Added 18 mins ago
SI
Service Technician - Fort St. John
Stream-Flo Industries
Fort St. John, BC
- Full-time
…Safety Gear Reimbursements * RSP Program * On the Job Training * Service Recognition * Scholarship Programs * Employee and Family Assistance Programs * Comprehensive Benefits Program and…
Added 18 mins ago
SL
Maintenance Technician I (310T)
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ON · Rexdale, Ontario
- Full-time
…School Services, we are continually focused on delivering our service promise: Getting students to school safely, on time and ready to…
Added 18 mins ago
CH
Maintenance Technician
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Toronto, ON
- Full-time
As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings.
Added 18 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 18 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 33 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Regina, SK
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 33 mins ago
BG
Foreman
Brandt Group of Companies
Regina, SK
- Full-time
…technicians, providing quality repair work for the Campbell River service Department, advising and making recommendations to the Service Manager regarding technician skills and training…
Added 33 mins ago
DM
Service Technician
Denaeyer Mechanical
Cambridge, ON
- Full-time
Role Description The Service Technician role is a full-time, on-site position based in Cambridge, ON. The technician will perform installation, maintenance, and repair of HVAC and…
Added 33 mins ago
Library & Archive Assistant
Ashbury College
Ottawa, ON
Library and Information Technician diploma, Archives and Records Management certificate, or related post-secondary education in Library Science, or a related field

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Contract

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

RESPONSIBILITIES

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

QUALIFICATIONS

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting and prioritizing requests and resolving issues or escalating them as needed. Manage loaner equipment and repairs, follow up on assigned tickets, and participate in workstation support, system implementations, and technology rollouts.

Requirements

Requires at least one year of related technical experience, preferably in a help desk or service desk environment, and a college degree in Computer Science or equivalent. Candidates should have strong communication and customer service skills, be able to work independently and collaboratively, prioritize work effectively, support standard business applications, and lift equipment weighing up to 50 pounds.

Skills

Hardware And Software Troubleshooting
Deskside Support
Help Desk Support
Service Desk Support
Ticketing Systems
Problem Solving
Customer Service
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
System Implementations
Technology Rollouts
Loaner Equipment
Hardware Repairs
Information Technology
Law Practice

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