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Added 4 mins ago
TU
In Vivo Research Assistant/Technician 2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The In Vivo Research Assistant/Technician 2 will support a multidisciplinary program focused on heart and lung research at the Centre for Heart Lung Innovation (HLI) at St. Paul’s Hospital.…
Added 4 mins ago
TU
Registered Veterinary Technologist
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
CUPE 116 Salaried - Research Assistant /Technician 3
Added 4 mins ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
Maintain and troubleshoot basic and intermediate process control strategies to support safe, consistent and efficient operations.
Added 4 mins ago
SM
Service Technician
Swish Maintenance Limited
Barrie, ON
- Full-time
The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting,…
Added 4 mins ago
L
Accounting Technician
LawZero
Montreal, QC
- Full-time
As an Accounting Technician, you will help oversee LawZero’s financial and accounting operations. LawZero is a non-profit organization funded through two main sources: donations from…
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Service Technician
Swish Group of Companies
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Sr Service Specialist (Field Technician, Building Automation Systems), Ottawa ON
Siemens
Ottawa, ON
Added 4 mins ago
W
Hose buff/test
Weir
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- Full-time
We are seeking a Hose Buff & Test Technician to join our growing industrial manufacturing team. This role is responsible for preparing, finishing, and hydrostatically testing…
Added 4 mins ago
FG
Lube Technician - Saskatoon South Hyundai
FFUN Group
Saskatoon, SK
- Full-time
Are you passionate about cars and delivering top-notch service? As a Lube Technician at Saskatoon South Hyundai, you’ll be an essential part of our service team, helping keep vehicles…
Added 19 mins ago
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Lot Technician - FFUN Cars/ FFUN Recon
FFUN Group
Saskatoon, SK
- Full-time
Ready to jumpstart your career in the thrilling world of motorsports? FFUN Cars and FFUN Recon is seeking a dynamic Lot Technician to join our team! As a Lot Technician, you'll be the…
Added 34 mins ago
IS
Maintenance Technician
InVision Staffing Services Inc.
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- Full-time
Our client, a leading manufacturing company, is seeking for a Maintenance Technician to their growing team. Please note that this is an afternoon shift.
Added 34 mins ago
BG
Contremaître de chantier | Field Foreman
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- Full-time
…for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 34 mins ago
CH
Lodging Maintenance Technician
Clean Harbors
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- Full-time
Prepare and process documentation, such as work orders, purchase invoices/orders, process and methods sheets, instructions, and maintenance plans.
Added 34 mins ago
D
Field Service Engineer (Calgary)
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Mississauga, ON
- $85,000 to $100,000 CAD / year
Complete Field Service Reports according to process.
Added 34 mins ago
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Field Service Specialist
LGG Industrial
Oshawa, ON
- Full-time
Seeking an experienced Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and…
Added 34 mins ago
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- Full-time
…needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have…
Added 49 mins ago
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Foreman Service_CA
Brandt Group of Companies
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…for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 49 mins ago
H
IT technician (Equipment and Configuration)
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…environment. They are looking for an IT Equipment Configuration Technician to join their IT team and support the preparation, configuration, repair, and deployment of technology equipment…
Added 49 mins ago
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Autobody Repair Technician - ACX AutoLux
AutoCanada
Montreal, QC
- Other
The Autobody Repair Technician is responsible for repairing and restoring vehicles that have been damaged in accidents or collisions. This includes inspecting and evaluating damage,…
Added 49 mins ago
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Maintenance Technician I (310T)
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Advises Lead Technician of unsafe maintenance conditions or practices and/or vehicle abuse
Added 49 mins ago
CH
Maintenance Technician
CBRE HV
Toronto, ON
- Full-time
As a CBRE Maintenance Technician, you will be responsible for maintaining small to medium-sized buildings.
Added 1 hour ago
IH
Assembly Technician - Day Shift
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- Full-time
The Assembly Technician is a key player in the production process, ensuring the efficient and accurate production of electrical products. Reporting directly to the Production Lead, they are…
Added 1 hour ago
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Foreman - Construction and Forestry
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…for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 1 hour ago
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Foreman Service
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- Full-time
…for making recommendations to the Service Manager regarding technician skills, performance, and training…
Added 1 hour ago
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Fit Technician
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We are looking for a Fit Technician to join our team! The candidate for this role will be responsible for technical aspects of the styles, prepare and organize fit samples. The Fit…

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Contract

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

RESPONSIBILITIES

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

QUALIFICATIONS

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting and prioritizing requests and resolving issues or escalating them as needed. Manage loaner equipment and repairs, follow up on assigned tickets, and participate in workstation support, system implementations, and technology rollouts.

Requirements

Requires at least one year of related technical experience, preferably in a help desk or service desk environment, and a college degree in Computer Science or equivalent. Candidates should have strong communication and customer service skills, be able to work independently and collaboratively, prioritize work effectively, support standard business applications, and lift equipment weighing up to 50 pounds.

Skills

Hardware And Software Troubleshooting
Deskside Support
Help Desk Support
Service Desk Support
Ticketing Systems
Problem Solving
Customer Service
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
System Implementations
Technology Rollouts
Loaner Equipment
Hardware Repairs
Information Technology
Law Practice

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