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SA
Order Entry Technician
Sonova AG
Mississauga, ON
- $17.95 CAD / hour
Regional Center Canada is seeking an Order Entry Technician to support order processing, data entry, and production routing. This role is responsible for entering orders into the computer…
Added just now
CH
Mobile Technician
CBRE HV
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
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Added 13 mins ago
BG
Field Service Technician
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Added 13 mins ago
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Service Writer
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- Full-time
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Added 13 mins ago
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AutoCanada
Montreal, QC
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Parts Advisor - Grande Prairie Nissan
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Grande Prairie, AB
- Other
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Added 14 mins ago
WQ
Western Quebec Career Centre- Evening Vocational Training Technician (Welding), Temporary / Technicienne ou technicien en formation professionnelle du soir (soudage), temporaire - 30 hours/heures
Western Quebec School Board
Gatineau, QC
- Contract
…potential of all our students by cultivating a strong corps of support, professional, teaching, and administrative excellence. We, therefore, encourage applications from Indigenous people,…
Added 14 mins ago
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Service Technician
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Added 14 mins ago
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Inside Sales Representative
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Added 14 mins ago
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Service Technician, Electronic Security, Okanagan Region
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Added 14 mins ago
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Pharmacy Assistant - CPS
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Support a respectful and collaborative team culture with attention to accuracy and patient safety
Added 14 mins ago
A
Journeyman Automotive Technician - Sherwood Park Volkswagen
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Sherwood Park, AB
- $42 to $42.02 CAD / hour
- Other
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Added 14 mins ago
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Autobody Repair Technician - ACX Airdrie
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Airdrie, AB
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Added 14 mins ago
A
Detailer - Guelph Hyundai
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Guelph, ON
- $20 to $24 CAD / hour
- Other
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 14 mins ago
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Technicien·ne de service - Manutention des matériaux | Technician - Material Handling
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Added 14 mins ago
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Service Technician - Shop
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Added 14 mins ago
Apprentice Technician - Subaru
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Added 14 mins ago
Simulation Technician, Academic Health Science
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Added 29 mins ago
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310T Truck & Coach Technician - Peterbilt
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Brandt is currently seeking a 310T Truck & Coach Technician for our Windsor Peterbilt location. This position is responsible for the diagnostics, repair and maintenance of trucks, trailers,…
Added 29 mins ago
BG
Heavy Equipment Technician - Shop
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Trois-Rivières, QC
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Brandt is currently seeking a Heavy Equipment Technician for our Trois-Riviere Construction & Forestry location.
Added 29 mins ago
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Heavy Equipment Technician - Leadhand - Construction & Forestry
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The Heavy Equipment Technician - Leadhand is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned…
Added 29 mins ago
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Field Service Technician - Peterbilt
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Brandt Tractor Ltd is currently seeking a Field Service Technician for our Saskatoon Peterbilt location.
Added 29 mins ago
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Kitting Technician
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Added 29 mins ago
S
Diet Clerk, Patient Food Services, C&W
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Vancouver, BC
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…of this position. Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation,…

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Contract

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Contract
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

RESPONSIBILITIES

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

QUALIFICATIONS

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting and prioritizing requests and resolving issues or escalating them as needed. Manage loaner equipment and repairs, follow up on assigned tickets, and participate in workstation support, system implementations, and technology rollouts.

Requirements

Requires at least one year of related technical experience, preferably in a help desk or service desk environment, and a college degree in Computer Science or equivalent. Candidates should have strong communication and customer service skills, be able to work independently and collaboratively, prioritize work effectively, support standard business applications, and lift equipment weighing up to 50 pounds.

Skills

Hardware And Software Troubleshooting
Deskside Support
Help Desk Support
Service Desk Support
Ticketing Systems
Problem Solving
Customer Service
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
System Implementations
Technology Rollouts
Loaner Equipment
Hardware Repairs
Information Technology
Law Practice

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