Jobs in Canada

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Added 11 mins ago
B
HVAC and Refrigeration Mechanic
BGIS
Edmonton, AB
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 40 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Longueuil, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 1 hour ago
CG
Laboratory Tech I
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
Must be self-motivated and client-service oriented.
Added 1 hour ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 2 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 2 hours ago
B
General Repair Technician
BGIS
Halifax, NS
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 2 hours ago
M
Spécialiste en préparation magistrale l Compounding Specialist
Medisca
Montreal, QC
- Full-time
Évaluer la demande du client pour s'assurer de la sécurité, de l'efficacité thérapeutique, de la justification, de la pertinence de la voie d'administration demandée, de la concentration de…
Added 3 hours ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Birch Mountain Enterprises (BME) is hiring an experienced Parts Technician to work with our Maintenance Team in Fort McKay.
Added 3 hours ago
Supervised Instructor Therapist 8 Month Contract
SAAAC Autism Centre
Toronto, ON · Scarborough, ON
Provide parent training opportunities for parents as stated in client’s service contract (i.e. parent observing the session, modelling and feedback to parents)
Added 3 hours ago
IT
Application Support Technician
InTandem Talent
Richmond Hill, ON
- Full-time
We are looking for a passionate and versatile Application Support Technician who is ready to work on a small team and help us support big solutions. You will be tasked with supporting our…
Added 4 hours ago
AF
Scheduling Coordinator / Office Administrator
Ace Fire Prevention
Richmond, BC
- Full-time
Ace Fire Prevention is a family-owned company that has been delivering service excellence to our clients for 28 years. Our core focus is providing reliable fire prevention solutions that…
Added 4 hours ago
RB
Bookkeeper
Radix Bookkeeping Payroll & Tax Services
Winnipeg, MB
- $16.5 to $20 CAD / hour
- Part-time
- On-site
Accounting technology/technician and bookkeeping
Added 4 hours ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
…operational productivity, prescription turnaround times, and service delivery, making them essential to workforce efficiency, scalability, and CPS’s ability to meet growing prescription…
Added 5 hours ago
FP
Outside Sales Representative
Frontier Power Products
New Westminster, BC · Surrey, BC
- Full-time
…responsible for developing new business and maintaining existing client relationships within the assigned territory. Primary product lines include John Deere, Kubota, and Mitsubishi product…
Added 5 hours ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Mississauga, ON
- Full-time
…operational productivity, prescription turnaround times, and service delivery, making them essential to workforce efficiency, scalability, and CPS’s ability to meet growing prescription…
Added 5 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS003)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 6 hours ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…location(s) which includes the coaching of staff, location workflow, client services and overseeing occupational health and safety within assigned sites. You will be required to perform the…
Added 6 hours ago
DR
Maintenance Technician
Dawn Recruiting Agency
Calgary, AB
- $60,000 to $65,000 CAD / year
- Full-time
…assembly and repairs, lawn mowing, sprinkler system operation and service, garbage pickup, snow removal, etc., to ensure that the property’s grounds are presentable and do not to pose a…
Added 7 hours ago
C
Technicien, général
Cogeco
Baie-Saint-Paul, QC
- Full-time
…répondre à toute question et problème soulevé, en offrant un service professionnel et des réponses adaptées aux besoins du…
Added 8 hours ago
OS
Field Service Technician (Electronics Technician/ PLC Technician Apprentice)
Ontario Scale Group
ON · Ontario, Canada
- Full-time
Role Description The Field Service Technician (Electronics Technician/PLC Technician Apprentice) is a full-time, on-site role based in Ontario, Canada. This role involves traveling to…
Added 8 hours ago
B
Plumber Journeyperson UA46
BGIS
Toronto, ON
- Full-time
Strong client-service orientation along with a high sense of urgency
Added 9 hours ago
ND
Agricultural equipment technician
Notre Dame Motors Ltd
Notre Dame de Lourdes, MB
- From $35 CAD / hour
- Full-time
- Hybrid
Added 10 hours ago
BG
Administrateur·trice du service | Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Posséder une forte orientation vers le service client avec un engagement à fournir un service client de haute qualité.
Added 10 hours ago
BG
Administrateur · trice du service | Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Posséder une forte orientation vers le service client avec un engagement à fournir un service client de haute qualité.
Added 12 hours ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting…

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Gowling Wlg

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

Responsibilities

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

Qualifications

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting, prioritizing, troubleshooting, and resolving support requests. Manage loaner equipment and repairs, follow up on assigned tickets, and contribute to workstation support and technology implementations.

Requirements

Requires at least one year of directly related technical experience, preferably in a help desk or service desk, and a college degree in Computer Science or equivalent. Candidates should have strong business application support and communication skills, be able to work independently and collaboratively, prioritize changing workloads, and lift equipment weighing up to 50 pounds.

Skills

Hardware Troubleshooting
Software Troubleshooting
Help Desk Support
Service Desk Support
Problem Solving
Ticket Documentation
Customer Service
Prioritization
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Application Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
Loaner Equipment
System Implementations
Technology Rollouts
Law Practice

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