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Added 17 mins ago
WC
Business Development Representative (2026-397-CP)
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Toronto, ON
- Contract
Program Overview – Integrated Employment Services, Community Programs
Added 47 mins ago
KG
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Added 1 hour ago
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FH
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- $41.42 to $59.52 CAD / hour
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Added 2 hours ago
BW
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AU
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Added 3 hours ago
MC
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Added 3 hours ago
TC
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Added 3 hours ago
H
Assessor Coordinator Degree
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Added 3 hours ago
H
Assessor Coordinator Degree
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- Full-time
…Intake, and as part of an interdisciplinary team, the Assessor Coordinator is responsible to respond to initial requests for information and services across Mental Health and Addiction…
Added 3 hours ago
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Added 3 hours ago
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Growth Coordinator
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The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 3 hours ago
GW
Deskside Technician
Gowling WLG
Ottawa, ON
- $57,000 to $70,000 CAD / year
- Full-time
Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.
Added 3 hours ago
SG
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Added 4 hours ago
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Added 4 hours ago
SH
Mechanical and Electrical Project Coordinator 2026-223-SB
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Added 4 hours ago
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Added 4 hours ago
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Mechanical and Electrical Project Coordinator 2026-223-SB
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Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 4 hours ago
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Added 4 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent is the Trauma team’s contact, support and resource person when dealing with the Research Ethics Board, industry partners, hospital services, etc..

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Gowling Wlg

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

Responsibilities

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

Qualifications

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting, prioritizing, troubleshooting, and resolving support requests. Manage loaner equipment and repairs, follow up on assigned tickets, and contribute to workstation support and technology implementations.

Requirements

Requires at least one year of directly related technical experience, preferably in a help desk or service desk, and a college degree in Computer Science or equivalent. Candidates should have strong business application support and communication skills, be able to work independently and collaboratively, prioritize changing workloads, and lift equipment weighing up to 50 pounds.

Skills

Hardware Troubleshooting
Software Troubleshooting
Help Desk Support
Service Desk Support
Problem Solving
Ticket Documentation
Customer Service
Prioritization
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Application Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
Loaner Equipment
System Implementations
Technology Rollouts
Law Practice

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