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Added 9 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…support of Husky’s Global Service Business and Customer Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and…
Added 10 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 10 mins ago
C
Integrated Logistics Support Analyst, Aircraft & Ships-EN
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Montreal, QC
- Full-time
Knowledge of the Aircraft Maintenance Management Information System (AMMIS).
Added 10 mins ago
AF
Scheduling Coordinator / Office Administrator
Ace Fire Prevention
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- Full-time
Strong organizational and time-management skills, with the ability to prioritize and coordinate multiple schedules and tasks.
Added 10 mins ago
V
Quality Technician
Voltava
Windsor, ON · Greater Windsor Metropolitan Area
- Full-time
The Quality Technician will support customer launch programs by working closely with Advanced Quality Engineers and the Quality team to ensure products meet customer and company quality…
Added 10 mins ago
AC
Service Technician- Edmonton
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AB · Edmonton, AB
- Full-time
The Service Technician is responsible for performing service, maintenance and troubleshooting of our customers air compressors, dryers and blowers. They travel to our customer sites in…
Added 10 mins ago
Food Safety Quality and Regulatory Technician (1st and 2nd shift) (18 month temp)
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Calgary, AB
The Food Safety Quality Technician (1st and 2nd shift) (18 month temp) will complete a variety of monitoring and verification tasks to ensure that the plant operates in compliance with food…
Added 10 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
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Grand Falls-Windsor, NL
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Greet customer promptly and gather prescription information according to Standards
Added 22 mins ago
RB
Bookkeeper
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Winnipeg, MB
- $16.5 to $20 CAD / hour
- Part-time
- On-site
Accounting technology/technician and bookkeeping
Added 39 mins ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
Prepare and package medications as per Pharmacy Standards of Practice, ensuring all relevant information and documentation are complete
Added 40 mins ago
GE
CAD Coordinator
GFL Environmental Inc.
Calgary, AB · AB
- Full-time
We are looking for a motivated, detail-oriented CAD Technician / Project Coordinator to join our Western Canada team on a 6-month contract.
Added 55 mins ago
Library Technician, Public Services
Okanagan College
Vernon, BC
…Library Technicians, and other campus service areas, the Library Technician, Public Services provides excellent customer service to students, employees, and community members. The position…
Added 55 mins ago
C
Pharmacy Assistant
Cencora
Edmonton, AB · CAN > AB > Edmonton > Savaryn
- Full-time
Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
Added 1 hour ago
Food Safety Quality and Regulatory Technician (1st and 2nd shift)
Cargill
Calgary, AB
The Food Safety Quality Technician will complete a variety of monitoring and verification tasks to ensure that the plant operates in compliance with food safety programs, policies and…
Added 1 hour ago
G
Senior Engineering Technician
Graymont
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Senior Engineering Technician provides hands-on technical support throughout engineering, construction, commissioning, and plant operations. The role works closely with project teams…
Added 1 hour ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Mississauga, ON
- Full-time
Prepare and package medications as per Pharmacy Standards of Practice, ensuring all relevant information and documentation are complete
Added 1 hour ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS003)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
College diploma (DEC) in Computer Science, Computer Programming, Information Technology, or a related field.
Added 1 hour ago
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Teranet Inc.
Toronto, ON
- Full-time
Reporting to the Senior Manager, Cadastre Maintenance in Registries and Property Solutions, the Mapping Technician will provide map maintenance in Ontario’s Electronic Land Registration…
Added 1 hour ago
CT
Quality assurance (qa) technician
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Scarborough, ON
- From $38 CAD / hour
- Full-time
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Added 1 hour ago
P&
Quality Assurance Technician/Technicien de l'assurance qualité
Procter & Gamble
Brantford, ON
- Full-time
We are looking to fill a future vacancy for a Canada Quality Assurance (QA) Technician (Entry Level) to join our team in Brantford, Ontario at our Brantford Mixing Centre (BRMC).
Added 1 hour ago
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310T Apprentice Level 2+ (Second shift).
Waste Management, Inc. (WM)
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Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 1 hour ago
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Automotive Technician Apprentice
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…Apprentice to join our skilled team and grow into a future 310s…
Added 2 hours ago
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Instrumentation Maintenance Technician
Cenovus Energy
Rainbow Lake, AB
- Full-time
Reporting to the Maintenance Senior Coordinator, the Maintenance Technician, Instrumentation is a hands-on position responsible for the safe and effective execution of instrumentation…
Added 2 hours ago
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Integrated Logistics Support Analyst, Aircraft & Ships
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Mirabel, QC · Montreal, QC
- Full-time
Knowledge of the Aircraft Maintenance Management Information System (AMMIS).
Added 2 hours ago
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Team Lead - Health Services
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Toronto, ON
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Medical Laboratory Assistant/Technician Diploma

Gowling WLG

Deskside Technician

Ottawa, ON, Canada

$57,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $57,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Gowling Wlg

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

Responsible for providing in person application and hardware systems support for the Ottawa office. The Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This role is a 6 month contract position.

Responsibilities

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.
Other responsibilities as required.

Qualifications

Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
Ability to lift large objects (printers and other hardware) of up to 50lbs

The starting range for this role is $57,000 to $70,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Provide in-person, telephone, and email support for the firm’s applications, computer equipment, and systems, documenting, prioritizing, troubleshooting, and resolving support requests. Manage loaner equipment and repairs, follow up on assigned tickets, and contribute to workstation support and technology implementations.

Requirements

Requires at least one year of directly related technical experience, preferably in a help desk or service desk, and a college degree in Computer Science or equivalent. Candidates should have strong business application support and communication skills, be able to work independently and collaboratively, prioritize changing workloads, and lift equipment weighing up to 50 pounds.

Skills

Hardware Troubleshooting
Software Troubleshooting
Help Desk Support
Service Desk Support
Problem Solving
Ticket Documentation
Customer Service
Prioritization
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email Applications
Database Products
Networking

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Help Desk
Service Desk
Hardware Support
Software Support
Application Support
Microsoft Windows
Business Applications
Word Processing
Spreadsheets
Presentation Software
Email
Database Products
Document Management Systems
System Management Servers
Networking
Ticketing System
Troubleshooting
Technical Support
Workstation Support
Loaner Equipment
System Implementations
Technology Rollouts
Law Practice

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