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Added 29 mins ago
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Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Compensation Business Partner, Sales & Marketing is the trusted compensation advisor to Autodesk's Sales organization within the COO, covering both commissioned and…
Added 44 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 2 hours ago
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Total Rewards Operations Analyst, M&A (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
The Total Rewards Operations Specialist (M&A) is a hands-on, learning-focused contract role supporting HR-related activities related to M&A, integration, and post-integration projects. This…
Added 2 hours ago
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Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 3 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 4 hours ago
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Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
As a Sr. Procurement Project Specialist supporting Public‑Private Partnership (PPP / P3) infrastructure projects in Canada, you will serve as the single point of contact (SPOC) for all…
Added 5 hours ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
…role scopes, performs and documents STRAs for new and changing systems, services, vendors and technology-enabled business processes that support PBC Solutions’ health-benefits…
Added 5 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Work with the mortgage operations team, which retain responsibility for credit analysis, project performance and routine portfolio monitoring. Provide accurate file information for…
Added 5 hours ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate…
Added 5 hours ago
R
Compliance and Disputes Specialist
Riipen
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
Riipen is looking for a Compliance & Disputes Specialist to help protect the integrity of our platform, prevent fraudulent activity, and ensure a safe and trustworthy experience for our…
Added 5 hours ago
Digital Sales Operations Specialist - Digital Sales
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
As a Digital Sales Operations Specialist, you’ll use your strong administrative, analytical, and technical skills to help keep Digital Sales operations running smoothly. You’ll support…
Added 6 hours ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
The Senior Functional Specialist leans on their deep Workday expertise and is responsible for analyzing business requirements, configuring and testing system solutions, supporting Workday…
Added 6 hours ago
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Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
The Commissioning Specialist is responsible for the commissioning, start-up and troubleshooting of drinking water, wastewater and process water treatment systems in municipal, industrial…
Added 6 hours ago
VS
Systems Administrator
vTech Solution Canada
Toronto, ON
- Contract
Title: Systems Administrator/Operations Support Specialist
Added 6 hours ago
VA
Spécialiste approvisionnement et chaîne d’approvisionnement
Volatus Aerospace
Mirabel, QC
- Full-time
Added 7 hours ago
UO
Supply Chain Analyst, Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
Minimum (1) year of experience in procurement, supply chain, data analysis, process improvement, procurement systems or a related function within a complex organization.
Added 7 hours ago
B
Senior Manager, Business Transformation
BMO
Toronto, ON · FCP
- Full-time
Recommends and implements solutions based on analysis of issues and implications for the business.
Added 7 hours ago
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 7 hours ago
S
Structural Engineer- Water
Stantec
Edmonton, AB
- Full-time
Work directly with clients, business and professional organizations, and equipment vendors, and collaborate with colleagues across Stantec, including teams in other offices around the world.
Added 7 hours ago
B
Senior Data Analyst (Gaming)
Blazesoft
Vaughan, ON
- Full-time
…boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. This is a full-time IN-OFFICE position in…
Added 7 hours ago
C
Specialist Engineering Planning
CPKC
Calgary, AB
- Full-time
Manage SAP Project Systems data and project administration, including project structures, networks, material charge-outs, scope updates, purchase requisitions, purchase order adjustments,…
Added 7 hours ago
T
Channel Analytics Specialist
TEKsystems
Mississauga, ON
- $45 to $50 CAD / hour
- Contract
Our client is seeking a Channel Analytics Specialist to support the continued growth of its Marketing Technology and Analytics team. This role is designed to provide additional analytics…
Added 7 hours ago
Product Specialist - CRM
PBS Systems
Calgary, AB
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
Added 7 hours ago
Product Specialist - CRM
PBS Systems
Calgary, AB
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
Added 7 hours ago
C
Specialist, Operations Management - Bilingual
CIBC
Montreal, QC
- Full-time
The Specialist, Operations Management is responsible for preparing credit applications in iCap and inputting of financial statements in Credit Lens and/or any other internal system for all…

Gowling WLG

Experience Matter Intelligence Specialist

Hamilton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of experience in business development, marketing, knowledge management, research, experience management in a legal, professional services or corporate environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

About Gowling Wlg

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

Role Overview

The Experience & Matter Intelligence Specialist is responsible for ensuring the Firm's deals, cases, and advisory work are systematically and strategically captured and catalogued. This includes maintaining a high-quality centralized repository of representative work that supports client, growth, and market-facing initiatives.

The position plays a key role in connecting the Firm's professionals and business teams, ensuring the Firm's evolving capabilities and experience are captured, understood, and leveraged to support client development, revenue generation, and brand positioning, including through proposals and industry recognition submissions.

As a member of the Business Development & Marketing team, this role requires a detail-oriented, business-minded and relationship-focused individual who excels at building rapport with diverse stakeholder groups. You will serve as a trusted resource to professionals and business teams, be a steward of the Firm's collective experience, and a key contributor to our profile-building and growth objectives.

This position can be based in any of our Ontario offices (Ottawa, Toronto, Hamilton, Waterloo) and requires hybrid attendance in the office.

KEY ACCOUNTIBILITIES

With Guidance From The Manager, Market & Industry Recognition, And In Close Collaboration With Members Of The Business Development And Pursuits & Proposals Team Among Others, You Will Support The Development, Delivery, And Continuous Improvement Of The Firm's Experience Capture And Matter Intelligence Program As Follows

Experience Capture & Data Management

Establish processes to support the timely and efficient capture and sharing of experience information throughout the matter lifecycle, including at matter close.
Proactively identify, collect, and validate matter information through direct engagement with key stakeholders and internal systems.
Maintain a reliable, centralized repository of representative experience, ensuring data is accurate, current, accessible, consistent, and aligned with established standards and frameworks, while also supporting the Firm’s strategy and priority focus.
Collaborate with IT, Innovation, Knowledge Management, and external vendors to enhance systems and tools supporting experience and matter intelligence management, including automation options.
Support data governance initiatives and continuous improvement efforts related to experience capture, maintenance, and usage.

Content Development & Activation

Draft clear, compelling, and confidentiality-compliant matter descriptions and experience summaries for use across multiple channels.
Adapt and tailor experience content for: pitch and proposal materials; RFP responses; lawyer biographies and practice descriptions; website content, social media, and external publications; awards, rankings, and league table submissions; internal awareness initiatives.
Identify opportunities to leverage and repurpose experience content across business development, marketing, and profile-raising initiatives.

Stakeholder Engagement & Coordination

Work closely with lawyers, practice groups, and BD & Marketing team members to foster a culture of proactive experience sharing and the timely submission of high-quality information.
Coordinate with Business Development, Marketing, Communications, Knowledge Management, and Innovation teams to ensure efficient workflows and alignment.
Serve as a go-to resource for experience-related requests and content needs across the Firm.

Awards, Rankings & Market Recognition Support

Provide curated experience data, matter summaries, and supporting content for directories, league tables, and award submissions.
Collaborate with Industry Recognition and Business Development teams to ensure submissions are supported by accurate, relevant, and compelling experience information.
Contribute to the development and maintenance of standardized content libraries, templates, and supporting materials for use across submissions.

Reporting & Insights

Respond to requests for targeted experience lists, deal sheets, and capability statements to support business development and leadership priorities.
Examine experience data to identify trends, strengths, growth opportunities, and insights that support go-to-market strategies and actively share opportunities for enhancement.
Track experience capture activity, data quality, and stakeholder engagement, identifying opportunities to improve adoption and effectiveness.
Identify and communicate emerging trends, opportunities, and other insights that support strategic planning and business development priorities.
Support monthly BD & Marketing dashboard reporting and annual planning as needed.

Qualifications

Post-secondary degree in business, marketing, or a related field.
5+ years of experience in business development, marketing, knowledge management, research, experience management in a legal, professional services or corporate environment.
Exceptional written and verbal communication skills, with the ability to translate complex information into clear, compelling, and audience-appropriate content and storytelling.
Strong attention to detail and commitment to data accuracy, quality, and confidentiality.
Highly accountable and a proactive self-starter focused on delivering results and excellence.
Demonstrated ability to build trusted relationships and collaborate effectively with stakeholders, including through proactive outreach and follow-up.
Previous experience working with experience management, knowledge management, CRM, or other content management systems is a strong asset.
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.
Strong business acumen with a growth mindset, client service focus, and a demonstrated commitment to driving continuous improvement.
Proficiency in Microsoft 365 applications.

Benefits/Perks

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
15+ vacation days and hybrid work flexibility
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $70,000 to $90,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Maintain and improve the firm's centralized repository of matter and experience information, ensuring data is accurate, current, accessible, and handled confidentially. Develop and adapt experience content for proposals, marketing, awards, rankings, and other business development needs, while coordinating with stakeholders and reporting insights that support growth and strategic planning.

Requirements

Requires a post-secondary degree in business, marketing, or a related field, and at least five years of relevant experience in business development, marketing, knowledge management, research, or experience management. Candidates should have strong communication, organizational, relationship-building, data accuracy, and project management skills, along with business acumen and proficiency in Microsoft 365; experience with CRM or content management systems is an asset.

Skills

Experience Management
Matter Intelligence
Data Management
Data Governance
Content Development
Business Development
Marketing
Proposal Writing
Stakeholder Engagement
Relationship Building
Research and Analysis
Reporting and Insights
Project Management
Written and Verbal Communication
Confidentiality
Microsoft 365

Benefits

Employer-Paid Health Coverage
Dental Coverage
Mental Health Coverage
Lifestyle Spending Allowance
Vacation Days
Hybrid Work Flexibility
Parental Leave Top-Up
Group Retirement Savings Plan With Employer Match
Short- and Long-Term Disability Insurance
Life Insurance
Accident Insurance
Critical Illness Insurance
Employee and Family Assistance Program
Guided Cognitive Behavioral Therapy
Mental Health First Aid Network
Recognition Awards
Appreciation Events
Preferred Pricing Programs
Referral Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Experience Capture
Matter Intelligence
Experience Management
Data Management
Data Governance
Centralized Repository
Content Management Systems
CRM
Microsoft 365
Business Development
Marketing
Knowledge Management
Innovation
Proposals
RFP Responses
Awards Submissions
Rankings
League Tables
Client Development
Stakeholder Engagement
Content Development
Confidentiality
Data Quality
Reporting
Market Recognition
Professional Services
Law Practice

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