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Added 10 mins ago
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Skywise - Business Applications & Development Tools Manager
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- Full-time
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Added 25 mins ago
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- Full-time
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(CAN) Customer Service Manager
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Gowling WLG

Manager, Practice Operations and Initiatives

Ottawa, ON, Canada

$101,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $101,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Nov 21, 2026
Experience: Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Gowling Wlg

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

The Manager, Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and analytics that enhance practice performance.

The role translates approved priorities into structured plans, coordinates cross-functional stakeholders, monitors progress and outcomes, and drives continuous improvement and adoption. Strategic direction, practice performance accountability and final decision-making remain with the Senior Practice Director.

Responsibilities

Lead and coordinate a portfolio of strategic and operational initiatives approved by the Senior Practice Director and practice leadership.
Translate Firm and practice priorities into project charters, business cases, implementation plans, timelines, responsibilities, measures and expected outcomes.
Manage initiatives from scoping through implementation and evaluation, monitoring milestones, dependencies, resources, risks and outcomes, and escalating issues as appropriate.
Support the consistent implementation of practice group and Firm priorities across practices and offices.
Oversee the operational coordination of assigned practice areas, identify service or process gaps, and recommend practical solutions.
Develop and maintain practice-management processes, tools and governance frameworks that promote consistency and accountability.
Coordinate practice leadership meetings, including agendas, materials, decision records and follow-up on commitments and action items.
Maintain dashboards and reports on practice performance, strategic initiatives and operational priorities.
Analyze revenue, billings, collections, productivity and utilization metrics.
Identify trends, variances, risks and opportunities, and develop practical recommendations to support leadership decision-making.
Partner with Practice Directors, Practice Group Leaders, Department Chairs and Business Services teams, including Finance, People & Culture, Marketing and Business Development, Legal Talent, Knowledge Management, and Innovation and Technology.
Lead continuous-improvement and change-management activities by coordinating communications, stakeholder engagement, implementation support and post-implementation follow-up.
Perform any other related duties as required.

Qualifications

Bachelor's degree in Business Administration, Commerce, Management, Finance or a related discipline.
Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Demonstrated experience leading complex, cross-functional strategic or operational initiatives from planning through implementation.
Strong financial acumen and experience preparing, analyzing and presenting financial and operational reports and performance metrics.
Excellent analytical, strategic-thinking, critical-thinking and problem-solving abilities.
Strong project-management, change-management, planning and organizational skills, with the ability to manage multiple priorities, stakeholders and deadlines.
Excellent written and verbal communication, relationship-building and stakeholder-management skills, with the ability to influence without direct authority.
Advanced proficiency with Microsoft Excel and PowerPoint; experience with reporting, business intelligence and project-management tools is preferred.
Sound judgment and demonstrated ability to manage confidential and sensitive information with discretion.
Bilingualism is considered a strong asset.

Benefits/Perks

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
20+ vacation days and hybrid work flexibility.
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match.
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $101,000 to $125,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Lead approved strategic and operational initiatives across practice groups, translating priorities into plans and coordinating implementation, stakeholders, risks, and outcomes. Oversee practice operations and governance, prepare performance dashboards and financial analyses, and support leadership decisions and continuous improvement.

Requirements

Requires a bachelor's degree in business, commerce, management, finance, or a related discipline, and 5–8 years of relevant operations, project management, business management, or professional services experience. Candidates should have experience leading cross-functional initiatives, strong financial and analytical skills, project and change management capabilities, advanced Excel and PowerPoint proficiency, and sound judgment handling confidential information; law firm experience and bilingualism are assets.

Skills

Strategic Initiative Management
Project Management
Practice Operations
Financial Analysis
Performance Reporting
Data Analysis
Change Management
Continuous Improvement
Stakeholder Management
Governance
Business Planning
Risk Management
Microsoft Excel
Microsoft PowerPoint
Communication
Problem-Solving

Benefits

Employer-Paid Health Insurance
Dental Coverage
Mental Health Coverage
Lifestyle Spending Allowance
Vacation Days
Hybrid Work Flexibility
Parental Leave Top-Up
Group Retirement Savings Plan With Employer Match
Short- and Long-Term Disability Insurance
Life Insurance
Accident Insurance
Critical Illness Insurance
Employee and Family Assistance Program
Cognitive Behavioral Therapy Support
Mental Health First Aid Network
Recognition Awards
Appreciation Events
Preferred Pricing Programs
Referral Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Practice Operations
Strategic Initiatives
Project Charters
Business Cases
Implementation Plans
Project Management
Change Management
Governance Frameworks
Practice Management
Financial Analysis
Revenue
Billings
Collections
Productivity
Utilization Metrics
Performance Dashboards
Operational Reporting
Business Intelligence
Microsoft Excel
Microsoft PowerPoint
Stakeholder Engagement
Continuous Improvement
Risk Management
Professional Services
Law Firm
Cross-Functional Collaboration
Knowledge Management
Innovation and Technology
Marketing and Business Development
Confidential Information

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