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Added 10 mins ago
Senior Project Manager And Customer Success Lead
Access
Montreal, QC · Greater Montreal, QC
Full-time
Senior Project Manager & Customer Success Lead → Project Management & Customer Success Manager → Director of Project Management & Customer Success
Added 40 mins ago
Senior Development Officer, Major Gifts
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Full-time
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Added 1 hour ago
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Added 4 hours ago
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Montreal, QC
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Added 8 hours ago
Job Fair October 2026 - Property Services Administrator
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Send communications such as general office mailings, fax transmissions, and courier packs.
Added 8 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
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Send communications such as general office mailings, fax transmissions, and courier packs.
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Added 9 hours ago
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Added 9 hours ago
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Added 9 hours ago
Associate, Regulatory & Policy Governance - TD Asset Management
TD
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The Associate will join the TDAM Regulatory & Policy Governance (RPG) group and report to the Managing Director, North American RPG. RPG forms part of TDAM’s first line under TD’s Three…

Gowling WLG

Manager Practice Operations and Initiatives

Ottawa, ON, Canada

Pay: $101,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Posting language: English
Posted: Sep 21, 2026

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Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

The Manager, Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and analytics that enhance practice performance.

The role translates approved priorities into structured plans, coordinates cross-functional stakeholders, monitors progress and outcomes, and drives continuous improvement and adoption. Strategic direction, practice performance accountability and final decision-making remain with the Senior Practice Director.

RESPONSIBILITIES

Lead and coordinate a portfolio of strategic and operational initiatives approved by the Senior Practice Director and practice leadership.
Translate Firm and practice priorities into project charters, business cases, implementation plans, timelines, responsibilities, measures and expected outcomes.
Manage initiatives from scoping through implementation and evaluation, monitoring milestones, dependencies, resources, risks and outcomes, and escalating issues as appropriate.
Support the consistent implementation of practice group and Firm priorities across practices and offices.
Oversee the operational coordination of assigned practice areas, identify service or process gaps, and recommend practical solutions.
Develop and maintain practice-management processes, tools and governance frameworks that promote consistency and accountability.
Coordinate practice leadership meetings, including agendas, materials, decision records and follow-up on commitments and action items.
Maintain dashboards and reports on practice performance, strategic initiatives and operational priorities.
Analyze revenue, billings, collections, productivity and utilization metrics.
Identify trends, variances, risks and opportunities, and develop practical recommendations to support leadership decision-making.
Partner with Practice Directors, Practice Group Leaders, Department Chairs and Business Services teams, including Finance, People & Culture, Marketing and Business Development, Legal Talent, Knowledge Management, and Innovation and Technology.
Lead continuous-improvement and change-management activities by coordinating communications, stakeholder engagement, implementation support and post-implementation follow-up.
Perform any other related duties as required.

QUALIFICATIONS

Bachelor's degree in Business Administration, Commerce, Management, Finance or a related discipline.
Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Demonstrated experience leading complex, cross-functional strategic or operational initiatives from planning through implementation.
Strong financial acumen and experience preparing, analyzing and presenting financial and operational reports and performance metrics.
Excellent analytical, strategic-thinking, critical-thinking and problem-solving abilities.
Strong project-management, change-management, planning and organizational skills, with the ability to manage multiple priorities, stakeholders and deadlines.
Excellent written and verbal communication, relationship-building and stakeholder-management skills, with the ability to influence without direct authority.
Advanced proficiency with Microsoft Excel and PowerPoint; experience with reporting, business intelligence and project-management tools is preferred.
Sound judgment and demonstrated ability to manage confidential and sensitive information with discretion.
Bilingualism is considered a strong asset.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
20+ vacation days and hybrid work flexibility.
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match.
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $101,000 to $125,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

The Manager of Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across practice groups. They are responsible for developing reporting, managing project lifecycles, and coordinating cross-functional stakeholders to drive practice performance.

Requirements

Candidates must hold a bachelor's degree in a business-related field and possess 5-8 years of experience in operations or project management. Strong financial acumen, analytical abilities, and proficiency in Microsoft Office tools are essential for this role.

Skills

Project management
Strategic planning
Operational improvement
Financial analysis
Change management
Stakeholder management
Data analysis
Performance metrics
Business intelligence
Process improvement
Communication
Relationship building
Microsoft Excel
Microsoft PowerPoint
Governance
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health coverage
Lifestyle spending allowance
Vacation days
Hybrid work flexibility
Parental leave top-up
Group retirement savings plan
Short-term disability insurance
Long-term disability insurance
Life insurance
Accident insurance
Critical illness insurance
Employee and family assistance program
Referral bonuses

Visa sponsorship

Not detected in the job text

Keywords

Practice Operations
Strategic Initiatives
Project Management
Change Management
Financial Acumen
Business Intelligence
Performance Metrics
Governance Frameworks
Revenue Analysis
Continuous Improvement
Stakeholder Engagement
Microsoft Excel
Microsoft PowerPoint
Law Firm Operations
Professional Services
Operational Reporting
Business Case Development
Risk Management
Process Optimization
Strategic Planning

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