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Added 16 mins ago
Technology Director, Program and Product Management, Enterprise Data and AI
lululemon
Vancouver, BC
Full-time
The Enterprise Data & AI organization is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and services that enable the enterprise to…
Added 1 hour ago
Director Solution Architect
Royal Bank of Canada
Toronto, ON
Full-time
Translate business requirements into solutions to support the overall compliance, governance, corporate security and policy library technology strategy, focusing on architecture blueprints,…
Added 1 hour ago
Director, CLAO Data Management and Reporting Services(12 Month Contract)
Royal Bank of Canada
Toronto, ON
Full-time
The Director, CLAO Data Management and Reporting Services, is responsible for delivering accurate and timely reporting, empowering users with data tools and training, and overseeing data…
Added 1 hour ago
Manager, Collections
Rogers Bank
Longueuil, QC
Full-time
…collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections…
Added 1 hour ago
Manager, Collections
Rogers Bank
Collingwood, ON
Full-time
…collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections…
Added 1 hour ago
Manager, Collections
Rogers Bank
Hamilton, ON · Dundas, ON
Full-time
…collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive portfolio performance. You'll bring a strong understanding of collections…
Added 2 hours ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
…of a dynamic global team in a company leveraging technology, data, digital solutions, and artificial intelligence to innovate, modernize, and create value across the organization. As a…
Added 4 hours ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Under the direction of the Centre Director, the Manager will provide scientific, operational, and strategic leadership for the Centre's research activities and support its continued…
Added 6 hours ago
Director, CLAO Data Management and Reporting Services(12 Month Contract)
RBC
Toronto, ON
Full-time
The Director, CLAO Data Management and Reporting Services, is responsible for delivering accurate and timely reporting, empowering users with data tools and training, and overseeing data…
Added 6 hours ago
Director Solution Architect
RBC
Toronto, ON
Full-time
Translate business requirements into solutions to support the overall compliance, governance, corporate security and policy library technology strategy, focusing on architecture blueprints,…
Added 6 hours ago
Associate, Marketing Governance – TDAM Global Regulatory & Policy Governance
TD
Toronto, ON · Montreal, QC
Full-time
The Associate, Marketing Governance, will join TDAM Global Regulatory & Policy Governance (RPG) and report to the VP & Director, Marketing Governance. RPG is part of TDAM's first line under…
Added 7 hours ago
Director, Sales Development
Equinix
Toronto, ON
Full-time
The Director, Outbound Demand Generation will define and lead Equinix’s global outbound SDR transformation strategy, building a scalable engine that increases pipeline creation, seller…
Added 7 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
…insights, Voice of Customer (Voci), digital transformation, governance, stakeholder engagement, procurement, vendor management, and executive…
Added 7 hours ago
Director of Production, Content, Monetization & Progression (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
As Director of Production for Content, Monetization & Progression, you will lead the production organization responsible for these initiatives and influence the broader Production…
Added 7 hours ago
Registrar & Director, Enrolment Services
Saskatchewan Polytechnic Alumni
SK · Saskatchewan, Canada
Full-time
Competition Number P17916 Posting Title Registrar & Director, Enrolment Services Classification Location Saskatchewan Polytechnic Administrative Offices Other Location(s) Building Other…
Added 7 hours ago
IT Auditor
Raise
Calgary, AB
Full-time
The IT Auditor in this role will report to the Lead Auditor, Internal Audit who reports to the Director, Internal Audit. The Director, Internal Audit reports functionally to the Audit…
Added 7 hours ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
Governance, board, committee, and volunteer support
Added 8 hours ago
IMIT Provincial Manager - Registration & Switchboard Services
Nova Scotia Health Authority
Truro, NS
Full-time
The IMIT Provincial Manager, Registration and Switchboard Services reports to the IMIT Director Registration, Scheduling and Switchboard and is responsible for the transformation of health…
Added 8 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 8 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 8 hours ago
Legal Counsel- Transversal Affair- Employment
iA Financial Group (Industrial Alliance)
Toronto, ON
Full-time
As Legal Counsel, Transversal Affairs - Employment, reporting to the Assistant Director, Transversal Affairs - Employment, you’ll serve as a trusted advisor and be at the core of our…
Added 8 hours ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 8 hours ago
Intern, Project Management - Final Assembly Line Engineering (Winter 2027)
Bombardier
Mississauga, ON
Volunteer
Supporting Monthly Director and VP Operation Review Governance on Balance Score Card Result, Top Line issues, Quarterly All-hands meeting, might be required to present during the review.
Added 9 hours ago
Manager, Data & Evaluation
Touchstone Institute
Toronto, ON
Contract
Reporting to the Director, Strategic Implementation, the Manager leads the development and execution of data and evaluation strategies for Practice Ready Ontario. This role is responsible…
Added 9 hours ago
Executive Director, Member Services
BC Nurses' Union
Burnaby, BC
We are seeking an Executive Director, Member Services who is passionate about continually advancing the services we provide to our members!

Gowling WLG

Manager Practice Operations and Initiatives

Ottawa, ON, Canada

Pay: $101,000 to $125,000 CAD / year
Job type: Full-time
Experience: Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Posting language: English
Posted: Sep 21, 2026

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Original job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

The Manager, Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and analytics that enhance practice performance.

The role translates approved priorities into structured plans, coordinates cross-functional stakeholders, monitors progress and outcomes, and drives continuous improvement and adoption. Strategic direction, practice performance accountability and final decision-making remain with the Senior Practice Director.

RESPONSIBILITIES

Lead and coordinate a portfolio of strategic and operational initiatives approved by the Senior Practice Director and practice leadership.
Translate Firm and practice priorities into project charters, business cases, implementation plans, timelines, responsibilities, measures and expected outcomes.
Manage initiatives from scoping through implementation and evaluation, monitoring milestones, dependencies, resources, risks and outcomes, and escalating issues as appropriate.
Support the consistent implementation of practice group and Firm priorities across practices and offices.
Oversee the operational coordination of assigned practice areas, identify service or process gaps, and recommend practical solutions.
Develop and maintain practice-management processes, tools and governance frameworks that promote consistency and accountability.
Coordinate practice leadership meetings, including agendas, materials, decision records and follow-up on commitments and action items.
Maintain dashboards and reports on practice performance, strategic initiatives and operational priorities.
Analyze revenue, billings, collections, productivity and utilization metrics.
Identify trends, variances, risks and opportunities, and develop practical recommendations to support leadership decision-making.
Partner with Practice Directors, Practice Group Leaders, Department Chairs and Business Services teams, including Finance, People & Culture, Marketing and Business Development, Legal Talent, Knowledge Management, and Innovation and Technology.
Lead continuous-improvement and change-management activities by coordinating communications, stakeholder engagement, implementation support and post-implementation follow-up.
Perform any other related duties as required.

QUALIFICATIONS

Bachelor's degree in Business Administration, Commerce, Management, Finance or a related discipline.
Minimum 5-8 years of relevant experience in operations, project management, business management or professional services; law firm experience is considered an asset.
Demonstrated experience leading complex, cross-functional strategic or operational initiatives from planning through implementation.
Strong financial acumen and experience preparing, analyzing and presenting financial and operational reports and performance metrics.
Excellent analytical, strategic-thinking, critical-thinking and problem-solving abilities.
Strong project-management, change-management, planning and organizational skills, with the ability to manage multiple priorities, stakeholders and deadlines.
Excellent written and verbal communication, relationship-building and stakeholder-management skills, with the ability to influence without direct authority.
Advanced proficiency with Microsoft Excel and PowerPoint; experience with reporting, business intelligence and project-management tools is preferred.
Sound judgment and demonstrated ability to manage confidential and sensitive information with discretion.
Bilingualism is considered a strong asset.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
Benefits coverage for Firm members and their dependents from day one!
20+ vacation days and hybrid work flexibility.
Parental leave top-up for 26 weeks (after 12 months of full-time employment)
Group Retirement Savings Plan with employer match.
Financial protection through short & long-term disability, life, accident & critical illness insurance
Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
Recognition awards, appreciation events, and a supportive, collaborative work culture
Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $101,000 to $125,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

The Manager of Practice Operations and Initiatives leads the execution of strategic priorities and operational improvements across practice groups. They are responsible for developing reporting, managing project lifecycles, and coordinating cross-functional stakeholders to drive practice performance.

Requirements

Candidates must hold a bachelor's degree in a business-related field and possess 5-8 years of experience in operations or project management. Strong financial acumen, analytical abilities, and proficiency in Microsoft Office tools are essential for this role.

Skills

Project management
Strategic planning
Operational improvement
Financial analysis
Change management
Stakeholder management
Data analysis
Performance metrics
Business intelligence
Process improvement
Communication
Relationship building
Microsoft Excel
Microsoft PowerPoint
Governance
Critical thinking

Benefits

Health insurance
Dental insurance
Mental health coverage
Lifestyle spending allowance
Vacation days
Hybrid work flexibility
Parental leave top-up
Group retirement savings plan
Short-term disability insurance
Long-term disability insurance
Life insurance
Accident insurance
Critical illness insurance
Employee and family assistance program
Referral bonuses

Visa sponsorship

Not detected in the job text

Keywords

Practice Operations
Strategic Initiatives
Project Management
Change Management
Financial Acumen
Business Intelligence
Performance Metrics
Governance Frameworks
Revenue Analysis
Continuous Improvement
Stakeholder Engagement
Microsoft Excel
Microsoft PowerPoint
Law Firm Operations
Professional Services
Operational Reporting
Business Case Development
Risk Management
Process Optimization
Strategic Planning

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