Customer service representative jobs in Canada

Find customer service representative jobs across Canada. Choose a place, compare current openings and read the employer’s requirements.

Counted Oct 1, 2026

Hiring at a glance

View jobs

Open jobs: 1,572
Employers: 456

Advertised starting pay

Average starting payCAD / hour: $18.41Across 240 listings
Average starting payCAD / year: $48,065Across 37 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 2%29 listings
Hybrid: 8%124 listings
On-site: 90%1,417 listings

Not specified: <1% (2 listings)

Employers hiring include Circle K (230), Farm Boy Inc. (190), CIBC (58).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service representative jobs in Canada

Email me new jobs Save this search

Added 2 months ago
Customer Service Representative (CSR) - Booster Juice
Fanshawe Student Union
London, ON
Part-time
Added 5 months ago
Customer Service Representative
Farm Boy Inc.
Toronto, Ontario
Part-time
Added 5 months ago
Customer Service Representative
Motion
Brockville, Ontario
Full-time
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Added 2 months ago
Technical Customer Service Representative 2
Fox Factory
Burnaby, British Columbia · CA BC, Burnaby
Full-time
Added 1 month ago
Customer Service Representative
Harry Rosen
Vancouver, British Columbia · McArthur Glen Outlet
Full-time
…retail and have the passion and ability to inspire exceptional…
Added 1 month ago
Inside Sales/Customer Service Representative
EMS-Tech Inc
Burnaby, British Columbia
Full-time
Added 20 days ago
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Oakville, ON
Full-time
En tant que représentant(e) du service à la clientèle, vous offrirez un service exceptionnel à nos clients en agissant comme leur principal point de contact. Vous répondrez à leurs…
Added 21 days ago
Contact Centre Representative (Cards, Costco, Remote) - Bilingual
CIBC
Montreal, QC
Full-time
As a Costco Contact Centre Representative, you
Added 21 days ago
Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)
CIBC
Toronto, ON
Full-time
As a Costco Contact Centre Representative, you
Added 5 months ago
Customer Service Representative
Localcoin
Toronto, Ontario · Ontario
$40,000 to $55,000 USD / year
Full-time
Added 5 months ago
Customer Service Representative
Farm Boy Inc.
Toronto, Ontario
Full-time
Added 5 months ago
Customer Service Agent (PT)
Jazz Aviation LP
Sault Ste. Marie, Ontario
Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 20 days ago
Customer Service Agent (part-time – nights and weekend)
SAIL
Terrebonne, QC
Part-time
As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s m
Added 20 days ago
Customer Service Representative
YBC
Vanderhoof, BC
Position Title: Customer Service Representative
Added 21 days ago
Customer Service Representative
Circle K
Halifax, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 21 days ago
Part-Time Customer Service Representative- ACT
Circle K
New Glasgow, NS
Part-time
As a Customer Service Representative, you will enjoy:
Added 20 days ago
Customer Service Representative
Wesco
Mississauga, ON
Full-time
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine…
Added 20 days ago
Customer Service Representative
MARITIME PAPER PRODUCTS
Dartmouth, NS
Full-time
…and manufacturing for retail-ready display. We support our…
Added 5 months ago
Customer Service Representative
Farm Boy Inc.
Toronto, Ontario
Part-time
Added 5 months ago
Agent(e) à la prise de rendez-vous - Customer Service Representative
Action Grenier Autogroupe
Longueuil, Quebec
Full-time
Longueuil Toyota est à la recherche d’un(e) agent(e) à la prise de rendez-vous pour son département du service afin de compléter son équipe!
Added 2 months ago
Customer Service Representative/Dispatch (Part-Time) - Innisfail - Central Alberta Co-op
Co-op
Innisfail, Alberta
Part-time
Are you a dedicated individual with a passion for exceptional customer service and a commitment to maintaining safety standards? Do you thrive in a fast-paced and collaborative environment?…
Added 5 months ago
Customer Service Representative - (FT)
Prometric
Vancouver, British Columbia
$38,000 CAD / year
Full-time
Added 5 months ago
Customer Service Representative
Farm Boy Inc.
Toronto, Ontario
Part-time
Added 4 months ago
Customer Service Representative (Bilingual)
Princeton Holdings Limited
North Dumfries, Ontario
Full-time
Reporting to the Manager, Wellness & Disability, the Bilingual Customer Service Representative is responsible for providing high quality customer service by professionally from plan…
Added 21 days ago
Customer Service Representative
Altis
Kenora, ON
Full-time

GrafTech International Ltd.

Customer Service Representative

St. Marys, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 9, 2026

Apply About employer

Applications open in a new tab.

Original job description

GrafTech International Holdings Inc. is the leader in the graphite industry focused on maximizing customers’ bottom lines and providing unparalleled service, while developing cutting-edge technology that sets the standard in the steel industry.

GrafTech International has a challenging opportunity for a Customer Service Representative. The position will be based out of the St. Marys, PA location. The Customer Service Representative is the primary point of contact for assigned graphite electrode customers. This position provides timely and accurate information, coordinates the customer order process from quotation through delivery, and works with internal resources to resolve issues and support customer requirements. The Customer Service Representative acts as a liaison between customers and the GrafTech organization, clearly communicating customer needs and helping ensure a positive customer experience.

Repsonsibilities

Serve as the primary point of contact for assigned customers, responding to inquiries by telephone and email in a timely and professional manner.
Provide accurate information regarding quotations, order status, product availability, delivery schedules, and related customer requirements.
Coordinate the customer order process from quotation and order entry through shipment and delivery.
Enter, update, and maintain customer orders in the JD Edwards OneWorld system.
Prepare customer correspondence, quotations, product information, and other order-related documentation.
Identify potential order, delivery, credit, or service issues and coordinate appropriate resolution with customers and internal stakeholders.
Build and maintain effective customer relationships by demonstrating responsiveness, product knowledge, and an understanding of customer requirements.
Verify customer credit limits and coordinate with appropriate internal resources to address credit-related matters within established guidelines.
Communicate with transportation providers regarding domestic shipments, equipment availability, delivery requirements, and related logistics.
Partner with site personnel and transportation providers to support timely shipment and delivery of customer orders.
Maintain accurate and current customer and activity information in the customer relationship management (CRM) system.
Communicate customer requirements and concerns to appropriate departments and serve as a liaison between customers and the GrafTech organization.
Escalate significant customer, credit, order, or delivery issues to the Order Fulfillment Manager, as appropriate.

Qualifications

Bachelor's degree in business, supply chain, logistics, or a related field preferred, or an equivalent combination of education and relevant experience.
Relevant experience in customer service, order fulfillment, logistics, supply chain, or a related business process preferred.
Experience with a computer-based order management or enterprise resource planning system; JD Edwards experience preferred.
Demonstrated ability to anticipate problems, evaluate alternatives, and coordinate effective solutions.
Strong verbal and written communication skills, including listening, tact, diplomacy, and professional customer interaction.
Strong customer focus and ability to build productive internal and external relationships.
Ability to manage multiple priorities, maintain accuracy, and meet customer and business deadlines.
Working knowledge of order fulfillment, transportation, and credit-related processes.
Proficiency in Microsoft Word and Excel; working knowledge of PowerPoint.
Ability to learn and communicate product, service, and process information.
Strong interpersonal, organizational, and problem-solving skills.

Skills & Experience

Strong technical troubleshooting and problem-solving skills.
Customer-service mindset with a willingness to support both infrastructure and end-user needs.
Ability to remain calm and effective when resolving urgent or unexpected technology issues.
Ability to collaborate with IT team members, vendors, and business stakeholders.
Strong sense of ownership, follow-through, and accountability.
Clear written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced business environment.

We offer a competitive salary and benefits package commensurate with experience and the opportunity to join a well-established organization. If you thrive in a challenging environment and have a proven track record in achieving results, come join our worldwide organization. For immediate consideration, please apply to the GrafTech .

To learn additional company information, please visit our website at www.graftech.com.

GrafTech International is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative serves as the primary point of contact for graphite electrode customers, managing the order process from quotation through delivery. They act as a liaison between customers and internal departments to resolve issues and ensure a positive customer experience.

Requirements

A bachelor's degree in business, supply chain, or logistics is preferred, along with experience in order management systems like JD Edwards. Candidates must possess strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Skills

Customer Service
Order Fulfillment
Logistics
Supply Chain Management
JD Edwards OneWorld
CRM
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Problem Solving
Written Communication
Verbal Communication
Relationship Management
Technical Troubleshooting
Time Management
Credit Process Knowledge

Benefits

Competitive Salary
Benefits Package

Visa sponsorship

Not detected in the job text

Keywords

Graphite Industry
Steel Industry
JD Edwards OneWorld
CRM
Order Entry
Quotations
Logistics
Supply Chain
Transportation
Credit Limits
Order Fulfillment
Manufacturing
Microsoft Office
Technical Troubleshooting

Report this job