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Grafton Apparel Ltd.

Store Manager

Saskatoon, SK, Canada

Job type: Full-time
Apply by: Mar 23, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Grafton Apparel believes everyone deserves to look great, feel great and feel confident in what they wear.

Grafton Apparel Ltd., owner and operator of Tip Top, George Richards and Mr. Big & Tall Menswear, is a proudly Canadian company with more than 100 years of retail experience. While our heritage is important to us, we are always evolving to meet the changing needs of our customers, our brands and our people. We are passionate about creating an environment where our teams can grow, develop and succeed. We are looking for motivated, collaborative and customer-focused leaders who are passionate about fashion, people and delivering results.

Why Join Grafton Apparel?

Comprehensive benefits package including dental, extended health care, life insurance and a Health Spending Account
Employee Assistance Program (EAP) to support your well-being
Learning and development opportunities to help you grow your career
An unbelievable employee discount – too good to post!
Opportunities to participate in company events, team initiatives and charitable fundraising
A supportive and collaborative environment where your ideas and contributions matter

About the Role

As a Store Manager, you are the leader of your store and play a key role in driving its overall success. Reporting to the Regional Manager, you will lead, coach and inspire your team to deliver an exceptional customer experience while achieving sales, productivity and operational goals.

You are a people leader, customer champion and business owner who thrives in a fast-paced retail environment. You lead from the floor, recognize opportunities, make timely decisions and bring energy and urgency to everything you do.

What You'll Do

Lead & Develop a High-Performing Team

Lead by example and create a positive, inclusive and performance-driven store environment
Coach and develop associates in real time to strengthen sales, customer service and product knowledge
Identify individual strengths and development opportunities and create meaningful action plans
Recruit, onboard and develop talent to build a strong and engaged team
Recognize and celebrate team accomplishments while holding associates accountable to expectations
Partner with Regional and HR teams to support employee relations, performance and development
Build a team culture where people feel motivated, supported and excited to succeed

Deliver an Exceptional Customer Experience

Create a customer-first culture where every customer feels welcomed, valued and confident in their purchase
Lead from the sales floor by modelling exceptional selling and service behaviours
Observe customer interactions and provide ongoing coaching and feedback
Identify opportunities to improve the customer journey and take action to address concerns
Gather feedback from customers and associates and use it to continuously improve the store experience
Stay connected to the competition through regular competitive shops and market observations

Operate like an Owner

Take ownership of store sales, productivity and operational results
Analyze key performance indicators and translate results into clear actions for the team
Manage payroll and staffing to align with business needs and budget
Ensure visual merchandising and store presentation standards are consistently maintained
Oversee inventory receiving, organization and presentation
Identify operational opportunities and communicate solutions and recommendations to business partners
Stay informed on product, fashion and industry trends and share insights with the team
Balance customer needs, team priorities and business objectives to make effective decisions

What We're Looking For

You are a hands-on retail leader who brings energy, confidence and a genuine passion for developing people. You thrive in an environment where no two days are the same and are comfortable making decisions quickly and adapting to changing priorities.

You bring:

A passion for leading, coaching and developing people
A strong customer-first mindset
A results-oriented approach with a focus on sales and productivity
A strong sense of urgency and the ability to act quickly when opportunities arise
Resilience, energy and a positive attitude
Strong communication and interpersonal skills
The ability to make timely, informed decisions
Strong organizational and multitasking skills
A hands-on leadership style and willingness to lead from the sales floor
Flexibility to work retail hours, including evenings, weekends and holidays

Qualifications:

Previous retail leadership or Store Manager experience
Experience in fashion, apparel or specialty retail is an asset
Post-secondary education is an asset
A proven ability to lead teams and deliver results in a fast-paced environment

Join Our Team

If you're passionate about people, customers, fashion and results, we'd love to hear from you.

At Grafton Apparel, you'll have the opportunity to make an impact, develop your leadership skills and grow your career with a Canadian company that has been part of the retail landscape for more than a century.

During the interview process, we may use an AI-powered notetaking tool to assist with capturing and organizing interview discussions. This helps us focus on the conversation while ensuring accurate and consistent notes. The recording and notes will be used solely for recruitment purposes and handled in accordance with our privacy practices

This role is an active opening to fill a current vacancy on our team

Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require accommodation to participate in the recruitment and selection process.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the store team while delivering an exceptional customer experience and achieving sales, productivity, and operational goals. Manage staffing, payroll, merchandising, inventory, and store standards, using performance data and customer feedback to improve results.

Requirements

Previous retail leadership or Store Manager experience is required, with fashion, apparel, or specialty retail experience considered an asset. The role calls for strong people leadership, customer focus, sales and productivity orientation, communication, organization, timely decision-making, and flexibility to work evenings, weekends, and holidays; post-secondary education is an asset.

Skills

Team Leadership
Coaching And Development
Customer Service
Sales
Retail Operations
Performance Management
Recruiting And Onboarding
Employee Relations
Visual Merchandising
Payroll Management
Staffing
Inventory Management
Decision-Making
Communication
Organization
Competitive Analysis

Benefits

Dental Insurance
Extended Health Care
Life Insurance
Health Spending Account
Employee Assistance Program
Learning And Development Opportunities
Employee Discount
Company Events
Team Initiatives
Charitable Fundraising

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Store Management
Fashion Retail
Apparel
Sales
Customer Experience
Customer Service
Team Leadership
Coaching
Talent Development
Recruiting
Onboarding
Employee Relations
Performance Management
Key Performance Indicators
Sales Productivity
Payroll
Staffing
Visual Merchandising
Inventory Management
Store Operations
Competitive Shops
Market Observations
Product Knowledge
Customer Feedback
Operational Goals

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