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Added 3 hours ago
Senior Software Asset Management Analyst
AtkinsRéalis
Montreal, QC
Full-time
The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 3 hours ago
Senior Manager, HR Digital Solutions Design
Royal Bank of Canada
Toronto, ON
Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 3 hours ago
Functional Analyst
Affinity
Vancouver, BC
Contract
On behalf of our client, Affinity is seeking a Functional Analyst for a six month contract to hire. Candidates should be located in the Lower Mainland for occasional onsite work in…
Added 4 hours ago
Senior Analyst Business Continuity
IG Wealth Management
ON · Ontario, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 4 hours ago
Senior Analyst Business Continuity
IG Wealth Management
MB · Manitoba, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 4 hours ago
IT Service Desk Agent - Corporate Services
Graham
Calgary, AB
Full-time
In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services…
Added 5 hours ago
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
…organizations harness their Intellectual Property and Research and Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation…
Added 6 hours ago
Sales Enablement Analyst
TechInsights
Ottawa, ON
Full-time
AI technology may be used to assist in the screening and assessment of applications for this position. Our recruiters are involved at every stage, and all hiring decisions are made by…
Added 7 hours ago
Business System Analyst
Microserve
Port Coquitlam, BC
$85,000 to $105,000 CAD / year
Full-time
Our client is seeking a technically strong and business-minded Business Systems Analyst to join their IT team at their head office. In this role, you will bridge the gap between operations…
Added 7 hours ago
Operations Business Analyst - Edmonton, Alberta, Canada
ClaimsPro LP
AB · Edmonton, AB
Full-time
Reporting to the Business Analyst Team Lead, the Business Analyst is responsible for providing analytical support for monthly and annual operational performance reporting. Additional…
Added 7 hours ago
Senior Analyst Business Continuity
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 7 hours ago
Senior Analyst Business Continuity
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
Full-time
IGM Financial Inc. is seeking a Senior Analyst to support the continued development and execution of its Business Continuity Management (BCM) program. This role will coordinate assigned…
Added 7 hours ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON · North York, ON
$145,000 to $165,000 CAD / year
Full-time
This is a high-impact, enterprise-facing leadership role requiring analytical judgment, strategic thinking, executive communication, change leadership, people development, and
Added 8 hours ago
Senior Business Analyst
Fountain Tire
Edmonton, AB
Other
The purpose of this role is to lead functional analysis and business application stewardship for complex enterprise initiatives across Fountain Tire’s application portfolio, including…
Added 9 hours ago
Sr. Director, Business Intelligence and Analytics
GS1 Canada
Toronto, ON
$145,000 to $165,000 CAD / year
Full-time
This is a high-impact, enterprise-facing leadership role requiring analytical judgment, strategic thinking, executive communication, change leadership, people development, and
Added 9 hours ago
Business Analyst/Change Coordinator (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
…assessment of the current situation and business requirements, development of solution recommendations, opportunity evaluation, development of business cases and cost analysis. Solutions…
Added 9 hours ago
Enterprise Architect
Nutrien
Calgary, AB
Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 9 hours ago
Technical Product Manager
Real Matters Inc.
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
…industries. Real Matters’ platform combines its proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an…
Added 10 hours ago
Senior Business Systems Analyst (12-Month Contract)
Vancity
Vancouver, BC
Full-time
As a Senior Business Systems Analyst, you will play a critical role in bridging complex business needs with innovative technology solutions that enhance organizational effectiveness and…
Added 11 hours ago
Senior Business System Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
$80 to $98 CAD / hour
Contract
…technologies trends/developments and develop expertise in services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 11 hours ago
Manager, Investor Relations & Administration
Linamar Corporation
Guelph, ON
Full-time
…Relations, Government Relations, Insurance and Risk, Information Technology, Corporate Financial Systems, Human Capital Management Systems, Capital Procurement and other CAO-led…
Added 11 hours ago
Business System Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
…trends/developments and develop expertise in client services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…
Added 11 hours ago
Business Systems Analyst (API)
TekStaff IT Solutions
Toronto, ON
Contract
…trends/developments and develop expertise in client services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution…

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply About employer

More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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