Jobs in Canada

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Added 7 mins ago
Site Reliability Engineer (Adobe Experience Mgr)
Capgemini
Toronto, ON
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 7 mins ago
Login Technician
Element Materials Technology
Edmonton, AB
Other
General duties as directed by the team leader or operations manager
Added 22 mins ago
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Determine machining operations, the sequence in which machining operations must be carried out, and the time required to finish the job to efficiently manufacture the product.
Added 22 mins ago
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
Full-time
Determine machining operations, the sequence in which machining operations must be carried out, and the time required to finish the job to efficiently manufacture the product.
Added 22 mins ago
Chief Data Officer - General Counsel 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 37 mins ago
Part-Time General Labourer, Warehouse
Coca-Cola Canada Bottling Limited
Sudbury, ON · Greater Sudbury, ON
Part-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 37 mins ago
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Charlottetown, PE
Full-time
Salary/Hourly Rate : $31.47/h, On call from 4h30pm-11pm (time and a half)
Added 37 mins ago
Manufacturing and Design Engineer
EM Dynamics
Toronto, ON · Scarborough, ON
Full-time
Use of AI: We use artificial intelligence tools to help screen applications during the hiring process.
Added 53 mins ago
Pharmacy Production Clerk - 6 month Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
Full-time
Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector…
Added 53 mins ago
Payroll and HR Coordinator (Contract)
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
Full-time
…role, you will ensure employees are paid accurately and on time while maintaining compliance with internal policies, legislation, and collective agreements. You will also support the Human…
Added 1 hour ago
RECE or Equivalent - Split Shift Position
Upper Canada Child Care
Barrie, ON
RECE or Equivalent: $26.59 - $30.39/hour (includes General Operating Grant) plus Wage Enhancement Grant (up to $2.00/hr) & Split Shift Premium ($2.00/hr)
Added 2 hours ago
Lloydminster - Part-time Class 1 Driver Merchandiser
Coca-Cola Canada Bottling Limited
AB · Blackfoot, AB
Part-time
Shift/Hours - These positions are part-time positions that will require the successful candidates to work flexible hours throughout the week and on weekends. Hours can fluctuate based on…
Added 2 hours ago
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Moncton, NB
Full-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Order Builder (Loader)
Coca-Cola Canada Bottling Limited
Moncton, NB
Full-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Edmonton - Part-time Class 1 Driver Merchandiser
Coca-Cola Canada Bottling Limited
Edmonton, AB
Part-time
Shift/Hours - These positions are Part-time positions that will require the successful candidates to work flexible hours throughout the week and on weekends. Hours can fluctuate between…
Added 2 hours ago
Edmonton - Part-time Warehouse General Laborer (Order Builder)
Coca-Cola Canada Bottling Limited
Edmonton, AB
Part-time
Hours - This part-time role is expected to work approximately 30-40 hours per week. Applicants should be comfortable with a consistent, higher-hour part-time schedule and flexible…
Added 2 hours ago
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Timberlea, NS
Full-time
…World’s Greatest Bottler, Built by the Best People, and you can help get us…
Added 2 hours ago
Driver Merchandiser
Coca-Cola Canada Bottling Limited
Stellarton, NS
Full-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Early Childhood Culinary Educator
Capilano University
North Vancouver, BC
Full-time
To help us focus our efforts, we ask all applicants, should they wish, to complete a short anonymous questionnaire. The questionnaire results are not connected to you or your application,…
Added 2 hours ago
Part-Time General Labourer, Warehouse
Coca-Cola Canada Bottling Limited
Kingston, ON
Part-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Calgary - Part-time Warehouse General Laborer (Order Builder)
Coca-Cola Canada Bottling Limited
Calgary, AB
Part-time
Shift/Hours - These positions are part-time positions that will require the successful candidates to work flexible hours throughout the week and on weekends. Hours can fluctuate based on…
Added 2 hours ago
Driver Merchandiser - Part-Time
Coca-Cola Canada Bottling Limited
Windsor, ON
Part-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
G2 - Cooler & Refrigeration Technician, Afternoon Shift
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Driver Merchandiser - G Class - Part-Time
Coca-Cola Canada Bottling Limited
Windsor, ON
Part-time
…the Best People, and we’re looking for exceptional talent to help get us…
Added 2 hours ago
Production Worker
Coca-Cola Canada Bottling Limited
Montreal, QC
Full-time
…the Best People, and we’re looking for exceptional talent to help get us…

Graham

IT Service Desk Agent - Corporate Services

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Experience: 2+ years of experience in a Customer Service delivery role
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Build What Matters

At Graham, one of North America’s largest general contractors, we don’t just build projects, we enable the systems and services that make construction possible. As part of our Corporate Services team, you’ll support impactful work across the region through expertise in HR Advisory, Communications, Supply Chain, Finance, and more.

Here, your work has purpose. Your growth is supported. And your impact is lasting.

Join a team that builds with commitment, reliability, and integrity. Apply today and help us build what matters.

About The Role

In the IT Services Analyst role, you will be providing first line support to Graham’s internal customers and stakeholders which includes project site staff, office, and corporate services staff. Your caring and energetic approach will help solve incidents, fulfill requests, and allow our customers to get back to focusing on Graham’s operations as quickly as possible. Maintain excellent customer experience is our primary goal and and must be a driven individual to achieve a high quality of work. You will be empowered along with your team to seek opportunities to improve service levels. Improvements can occur through automation, streamlining and simplification of processes or offering education on new advancements in technology. Your Coach and Leader, the IT Services Team Lead, will help foster your growth and ensure you have everything you need to succeed.

May Include The Following Repsonsibilties

Work through multiple customer incidents, requests and tasks through to completion
Empathize with our customers to help them through their requests regardless of their standing in the organization
Prioritize issues based on the severity/impact and escalate to specialists when required
Demonstrate agile troubleshooting skills for desktops, laptops, cellular, basic networking and applications
Communicate effectively and liaise between technical and non-technical customers
Prioritize multiple tasks and incidents to ensure high levels of customer satisfaction
Know your strengths and limitations, remain curious and treat every interaction as an opportunity to learn
Suggest new and creative ways to improve the support experience in collaboration with your peers
Assess daily workload requirements and make changes as required based on priorities

Minimum Requirements

Diploma or degree in Computer Science or related discipline
2+ years of experience in a Customer Service delivery role
Working knowledge of Microsoft Suite (Windows, desktop, SharePoint, Active Directory, Exchange and Office 365)
Fundamental knowledge of networking concepts like switching, routing and VPN as well as internet connectivity using cellular, satellite, ADSL, cable and fiber
Driven, ambitious and energetic personality, with the ability to work with various skill levels
Excellent time management and customer service skills
Ability to communicate effectively in person, virtually or through written text
Ability to work calmly under pressure, understand and adhere to workflow processes
Ability to understand IT acronyms and translate them effectively to customers
Ability to translate user challengers and offer the best expertise to support
Proficiency in troubleshooting network, desktop,cellular, and other infrastructure related hardware and software

Lay the Foundation for Your Next Career Move. Apply Today.

At Graham, we’re building more than structures, we’re building futures. Join a team that delivers excellence from the ground up and makes a lasting impact across Canada.

We’re proud to be an Equal Opportunity Employer and are committed to an inclusive, accessible workplace. Accommodations are available throughout the hiring process when requested. Please contact hiring@jardeg.com for accommodation requests.

Unsolicited resumes or candidate profiles will not be accepted and will become the property of Jardeg/Graham.

As Graham’s trusted recruitment partner, Jardeg supports the hiring of skilled professionals across Buildings, Industrial, Infrastructure, Water, Development, and Services projects nationwide.

Apply About employer

More about this job

Responsibilities

Provide first-line IT support to internal customers across project sites, offices, and corporate services, resolving incidents and fulfilling requests. Prioritize and escalate issues as needed, communicate with technical and non-technical users, and identify ways to improve support processes and customer experience.

Requirements

Requires a diploma or degree in Computer Science or a related discipline and at least two years of experience in customer service delivery. Candidates should have working knowledge of Microsoft technologies and networking fundamentals, strong troubleshooting and communication skills, and the ability to manage competing priorities calmly.

Skills

Customer Service
IT Service Desk Support
Incident Management
Request Fulfillment
Troubleshooting
Desktop Support
Laptop Support
Cellular Device Support
Networking
Microsoft 365
Windows
SharePoint
Active Directory
Exchange
VPN
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

IT Services
Service Desk
First-Line Support
Customer Service
Incident Management
Request Fulfillment
Desktop Support
Laptop Support
Cellular Devices
Networking
Switching
Routing
VPN
Internet Connectivity
Windows
Microsoft Office
SharePoint
Active Directory
Exchange
Office 365
ADSL
Cable Internet
Fiber Internet
Satellite Internet
Troubleshooting
Escalation
Workflow Processes
Service Improvement
Automation
Construction

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